Robert Buchanan | Page 3
Sales Manager rbuchanan@criswellauto.com
Criswell Maserati - Alfa Romeo
19570 Amaranth Drive
Germantown, MD 20874
Sales Manager (240) 252-5800 rbuchanan@criswellauto.com Rob has over 20 years of experience in the automotive industry which includes such brands as Audi, Mercedes-Benz, Lincoln, Volvo. He also has an extensive background in the pre-owned market as well as the finance side of things. He resides with his family in Middletown, MD which he has called home for 35 years. In his free time, he enjoys playing golf, fishing, catching an Orioles game, watching a good movie, or just spending time with family and friends. Rob believes in transparency and integrity in the sales process and provides customers with a level of professionalism and service that is second to none.
Read moreDealership Experience
8 yrs
108 Reviews
Write a Review108 Reviews of Robert Buchanan
May 20, 2020
Phenomenal Online & Out of State Experience Don't think - just buy from Alberto at Criswell Alfa. Great transaction from start to finish. Inventory is very well laid out (online and in dealer lo Don't think - just buy from Alberto at Criswell Alfa. Great transaction from start to finish. Inventory is very well laid out (online and in dealer lot) and pricing is crystal clear. Worked an outstanding, competitive and best overall offer in minutes online with Alberto and Robert B (Sales Manager). Motivated me to drive up from NC the next day and purchase the car. Alberto offered personal concierge service and communicated well via phone, text and email without over communicating. Upon arrival he was waiting for me, got right to showing me the cars I was interested in and at the same time gave me the space I needed to make the right decision. Once I picked a car - he got me right into Finance and signed the paperwork in less than 20 minutes. Despite the Finance Manager being off for the day, Robert took over and didn't miss a beat. Paperwork correct, figures correct, great justification for all my questions which just made me feel good about the transaction. All in all, there is no reason to shop around when inventory and pricing is right. I looked the Stelvio at 6 dealers across the Mid-Atlantic and Criswell came out way ahead. Thanks. More
Other Employees Tagged: Alberto Zamorano
April 30, 2020
Painless, Straightforward, Recommended We had the pleasure of working with James and Robert purchasing a CPO Maserati. They put together terms ahead of our visit and were exceptionally res We had the pleasure of working with James and Robert purchasing a CPO Maserati. They put together terms ahead of our visit and were exceptionally responsive. Pricing was excellent, financing process was very easy, our entire transaction took an hour including the car wash and prep. I would highly recommend, this is a dealer for professionals who value their time. Great Job by all involved. More
Other Employees Tagged: James Tan, Krystie Zhang
April 01, 2020
TAN IS THE MAN!! James Tan was AMAZING!! He was extremely knowledgeable about the vehicle I purchased and gave me an in-depth tutorial on all the features and capabili James Tan was AMAZING!! He was extremely knowledgeable about the vehicle I purchased and gave me an in-depth tutorial on all the features and capabilities the vehicle possessed. The service I received was the best I'd ever received from any dealership. I would recommend this dealership to ANYONE!! Shout out to ROBERT for making the paperwork PAINLESS!! More
Other Employees Tagged: James Tan
February 09, 2020
Best car buying I’ve ever had. Excellent staff. They were all very helpful and made getting into an Alfa Romeo, a very pleasant experience. all very helpful and made getting into an Alfa Romeo, a very pleasant experience. More
Other Employees Tagged: Krystie Zhang , Nan Wong
January 21, 2020
Thanks so much to Rob and Alberto! I just wanted to tell Alberto and Rob how much I appreciated the sales experience that they provided in helping to trade vehicles. The process was a p I just wanted to tell Alberto and Rob how much I appreciated the sales experience that they provided in helping to trade vehicles. The process was a pleasure and I highly recommend working with them on any of your car purchase needs. Thanks! More
Other Employees Tagged: Alberto Zamorano
November 25, 2019
Purchase of a new Alfa Giulia Appreciated the very professional and friendly negotiations. The large selection of Alfa models and colors were key factors in the purchase decision. Appreciated the very professional and friendly negotiations. The large selection of Alfa models and colors were key factors in the purchase decision. Had visited the dealership several years ago and that added to the comfort level. More
Other Employees Tagged: Krystie Zhang , Nan Wong
November 22, 2019
THANK YOU ALBERTO ALBERTO , MY DAUGHTER AND I, THANK YOU AGAIN FOR MAKING OUR CAR PURCHASE EXCELLENT .YOU AND YOUR STAFF ARE AWESOME . YOUR CUSTOMER SERVICE IS EXCELLEN ALBERTO , MY DAUGHTER AND I, THANK YOU AGAIN FOR MAKING OUR CAR PURCHASE EXCELLENT .YOU AND YOUR STAFF ARE AWESOME . YOUR CUSTOMER SERVICE IS EXCELLENT. IT KEEPS ME COMING BACK ALL THE WAY FROM LONG ISLAND NY. THANKS NICK AND ANGELINA More
Other Employees Tagged: Alberto Zamorano, Krystie Zhang
November 14, 2019
Excellent dealership experience I went in just looking and ended up buying. Karifa was very helpful and understood what was important to me about not only the car but the process. We I went in just looking and ended up buying. Karifa was very helpful and understood what was important to me about not only the car but the process. We quickly found a model that met my requirements and then got through the test drive and trade-in appraisal process in short order. The deal sheet was simple and clear and the trade-in offer exceeded my expectations. Krystie was pleasant to deal with, professionally presented additional options for warranty, service, etc. and we got through the payment process with no pressure for extra's. I spent a little time with sales manager, Robert Buchanon to talk more about Maserati and the dealership. Before I left I met Anthony in their service department and had all my preliminary questions answered. Any reservations I may have initially about buying my first Maserati or transacting with a new dealership were quickly dismissed. Simply put, my experience so far with Criswell Maserati has been excellent. More
Other Employees Tagged: Krystie Zhang , Alexander Duarte Leal, Anthony Johnson, Karifa Mara
November 09, 2019
Exemplary and expeditious customer service Sheer focus from Mrs.Wong upon entering the building. She advertised many avenues of finance and although I couldn't get the car I had previously rese Sheer focus from Mrs.Wong upon entering the building. She advertised many avenues of finance and although I couldn't get the car I had previously researched, she spent time combing her inventory to present me with 3 great options to select from. She was more concerned about my overall satisfaction more that the sale and that trait is rear. At at the end of the day I was extremely satisfied. Roberts knowledge of his inventory was accurate and Krystie was classy and efficiently "to-the-point". Overall. great team cohesion. More
Other Employees Tagged: Krystie Zhang , Nan Wong
October 31, 2019
Veronica's Review Nan was incredible! Very professional and honest about the process. Krystie explained everything in detail and Robert was very considerate and kind. Nan was incredible! Very professional and honest about the process. Krystie explained everything in detail and Robert was very considerate and kind. Great experience and no hidden agendas. I will definitely recommend them to others. More
Other Employees Tagged: Krystie Zhang , Nan Wong