Robert Buchanan | Page 5

First Class Experience I have been thru more than a few luxury car dealerships and the experiences have varied greatly. Recently I purchased a Maserati Quatroporte from Cris I have been thru more than a few luxury car dealerships and the experiences have varied greatly. Recently I purchased a Maserati Quatroporte from Criswell Maserati andhad the please with dealing with Alberto Zamorano. I was by far my most pleasurable car purchasing experience to date. Unlike many prior experiences in which the salesperson is intent on "adding another sale" to the car purchase , like an extended warranty or special gel coating, Alberto seemed more intent on having me enjoy the experience. I believe after hearing this was my initial Maserati purchase the refrain he used was "Welcome to the Maserati family". He showed a sincere intention in having me truly understand all the car's instrumentation before driving away from the showroom. Perhaps the best indcator of his dedication is that he was there at all for my pick up. I was coming in from out of town and the date I selected to pick up the car was Alberto's day off. Nonetheless, Alberto went that extra mile to come in on his day off and complete a wonderful sales experience for this clint. Thank you Alberto! More

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Great car buying experience We bought an Alfa Romeo Stelvio from Criswell about a month ago. Overall we are very satisfied with the car and our shopping experience at Criswell. O We bought an Alfa Romeo Stelvio from Criswell about a month ago. Overall we are very satisfied with the car and our shopping experience at Criswell. Our sale representative (Karifa) was an excellent person to work with. He was very friendly and helpful all the way from our very first meeting with him with a thrilling test drive to signing the contract. We got a very good deal and are happy with the performance of Stelvio. I do recommend you to test drive an Alfa and get information on great deals from Criswell before settling for either a slightly cheaper option (Like Mazda, Honda, Toyota) or a more expensive one (Like BMW, Audi, Mercedes). More

Helpful 4

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Best Experience Rob made leasing of the Alfa Romeo Stelvio extremely easy. He's easy to work with and transparent. If you are in the market for an Alfa or Maserati yo Rob made leasing of the Alfa Romeo Stelvio extremely easy. He's easy to work with and transparent. If you are in the market for an Alfa or Maserati you have to visit this dealership. You will not regret it. Rob and his team were great. They are personable, professional and knowledgeable and will go out of the way to make you feel comfortable. I could not have asked for a more pleasurable experience. I highly recommend Rob and Alfa Romeo of Germantown! Thank you again Rob!! More

Helpful 4

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Look No Further I leased a Stelvio a few months ago and had such a great experience that I leased a Guilia! I live in Lancaster, PA, so I am willing to drive to Cris I leased a Stelvio a few months ago and had such a great experience that I leased a Guilia! I live in Lancaster, PA, so I am willing to drive to Criswell in Maryland because I know I will get a great deal and great service. Alberto is a fantastic salesman who knows the products and is very personable. Robert and Bill were also terrific to deal with in terms of the finances. I highly recommend Ablerto and Criswell Maserati for what is a wonderful total car buying experience. If you want the best, then look no further. More

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GREAT EXPERIENCE!! HELPFUL. SINCERE. HONEST. GLAD I MADE THE DECISION TO DRIVE FROM D.C. AND BUY WITH THIS DEALERSHIP!!! IM LOOKING FORWARD TO RETURNING NOT JUST FOR HELPFUL. SINCERE. HONEST. GLAD I MADE THE DECISION TO DRIVE FROM D.C. AND BUY WITH THIS DEALERSHIP!!! IM LOOKING FORWARD TO RETURNING NOT JUST FOR SERVICE OR CAR DETAILING BUT, JUST TO SAY HELLO IN PERSON. More

Helpful 4

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Had a 5-star car purchasing experiences with Danny Just drove a new Stelvio home yesterday, and I can't wait to share my wonderful experience with this Alfa Romeo dealership in Germantown. I got everyt Just drove a new Stelvio home yesterday, and I can't wait to share my wonderful experience with this Alfa Romeo dealership in Germantown. I got everything I can possibly expect from a car sales person: friendliness, knowledge about the car, honesty, and no pressure environment. During the process, I changed my mind and had quite some back and forth on options of the car, color of the car, etc. Amazing, Danny was very patient and friendly throughout. In addition, I enjoyed working with Bob the sales manager and Bill the financial adviser. I want to thank Bob for bringing a competitive offer onto the table, which is the ultimate reason I bought the car from the dealership. I also want to thank Bill for his friendliness during the whole process. More

Helpful 5

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Easy to use Danny was quick, prepared and comprehensive Very nice work I would recommend Criswell because of their inventory, product knowledge, location, Danny was quick, prepared and comprehensive Very nice work I would recommend Criswell because of their inventory, product knowledge, location, pricing, And the espresso was excellent More

Helpful 4

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Outstanding Professional Service My experience with buying a car is analogous to a dental visit requiring extraction of four wisdom teeth. I have purchased at least five new cars over My experience with buying a car is analogous to a dental visit requiring extraction of four wisdom teeth. I have purchased at least five new cars over the past forty-five years with all resulting in the same experience. Four years ago I purchased a new car for my wife as a surprise birthday experience which reaffirmed by belief that the car buying process has not changed over this period. This car purchase has allowed me to believe miracles are possible. In preparation for this experience I mentally and emotionally conditioned myself for what was coming. As usual I performed my research in advance and identified the vehicle that provided the best value for my money. Since we already have three working vehicles I felt no urgency to purchase a new car. Having found a car on-line that met my requirements I prepared for the next step of working with a salesman to finalize the purchase process. I was ready to walk away from negotiations the minute I felt any undue pressure, stress or aggressive sales tactics. I was almost disappointed when none of those negative expectations occurred during my first contact with Danny. In fact I had to follow-up with him after I did not receive a response to my initial chat session. I assumed this was a change in sales tactics and prepared myself for a different approach with the same negative results. The sale was confirmed after only two telephone discussions with Danny on a Friday lasting fifteen minutes each or less. The next day I was at the dealership to finalize the purchase and driving the new car home in less than three hours. It took me longer to finalize my loan approval than it took to close the vehicle purchase. It would have taken less time had the financing representative been available and two other people not making purchases the same day. Mr. Danny Ahn is the most professional and knowledgeable car dealer that I have ever worked with. If I'm ever in the market to purchase a new vehicle there is no question that I will be contacting Danny. I will be more than happy to refer friends and family to Danny for their new car purchases. He is GREAT!!! More

Helpful 4

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Great overall experience Its never been so easy to buy a car. I’d buy more cars if car buying could always be this easy. Very easy to do business with. Everyone was approachab Its never been so easy to buy a car. I’d buy more cars if car buying could always be this easy. Very easy to do business with. Everyone was approachable, engaging and knowledgeable. Danny was top notch! More

Helpful 4

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Great Experience I have to say Danny was great, he made the whole experience of buying a new car go so smooth, I live in NJ and would drive there again to buy a car. T I have to say Danny was great, he made the whole experience of buying a new car go so smooth, I live in NJ and would drive there again to buy a car. They make you feel comfortable and not pushy at all. I will tell my friends and family about my experience at the dealership so they can go down there and buy a car. Keep up the good work. More

Helpful 4

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