Robert Buchanan | Page 7

Great service, fantastic negotiation for a fabulous car! I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when it came down to it, the best dealer was in my own backyard in Maryland. I negotiated the base deal, came in and had a great test drive and bought the car. Its the small things, like having the car in front, started, had a customer sign on it, etc. Makes you feel special when someone goes out of there way on the details. After purchasing it, they cleaned it up and when I picked it up, it had a giant red bow on it! I was working with James Tan and Robert Buchanan. They both were extremely knowledgeable and made you feel that you were driving something really special. More

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Outstanding! I just had the most amazing car buying experience at Criswell Maserati with Chuck Lewis and Robert Buchanan. They were knowledgeable, patient, efficie I just had the most amazing car buying experience at Criswell Maserati with Chuck Lewis and Robert Buchanan. They were knowledgeable, patient, efficient and fast. I could not be happier with the service that I received from the team. I love my new Maserati Levante. More

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great experience buying an alfa romeo Karifa and Robert were very friendly and easy to work with. no high pressure sales tactics and down to earth so we did not feel we had to go back and Karifa and Robert were very friendly and easy to work with. no high pressure sales tactics and down to earth so we did not feel we had to go back and forth and be forced to a deal. They gave us a very good price the first round that was much better than the other dealers. it was a pleasure to buy a car from this place. More

Helpful 4

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An amazing car buying experieince Criswell Maserati is a fantastic dealership from which to buy a high end automobile. Low to no stress whatsoever, friendly customer service from every Criswell Maserati is a fantastic dealership from which to buy a high end automobile. Low to no stress whatsoever, friendly customer service from everyone whom I encountered, and attentive service when completing a sale. Chuck Lewis and Rob Buchanan were excellent to work with. My main salesman was Karifa Mara. We had met on a previous visit to the dealership, so returning to actually buy a vehicle was like reconnecting with an old friend. He was extremely attentive even to the fact that my son was getting hungry during the paperwork processing for the sale, and so he found him something to eat and drink. This is A++ service all around. Even the young service associate, Roberto, was an example of genuine attentiveness. all around this is the perfect example of customer service at its best. I have just bought my first Maserati, but this will not be my last, and I will come to Criswell to purchase the next one too! Keep up the great work! More

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An enjoyable - car-buying experience I came to the dealership to drive the Alfa Romeo Guilia. I called ahead and scheduled an appointment with Karifa, and he was a pleasant person to wor I came to the dealership to drive the Alfa Romeo Guilia. I called ahead and scheduled an appointment with Karifa, and he was a pleasant person to work with. I don't know how to say this politely, but in the past when I have dealt with car salesmen, I've left feeling like I needed to get a shower to scrub the "ick" factor off. My dealings with Karifa were not at all like that. He's personable and knowledgeable, and will tell you when he doesn't know something, rather than making stuff up. I will cheerfully recommend Criswell - and specifically Karifa. And I'll definitely be recommending my Alfa Romeo Guilia, as well - the car is a blast. Robert Buchanan worked with me on some of the paperwork associated with the lease arrangement; he, too, seems like a good guy to deal with. When I'm a car dealership, my senses are tuned to the "Shields up / assume that everyone you meet is trying to find an angle to pick your pocket" mode. I most definitely DID NOT have that feeling at all with these gentlemen. Note: I dinged the "quality of work" one star because the license plate on my car was attached using screws that are too long, so it kind of flops around. That's a silly little thing, but it's wrong, and on a car that is both beautiful and in the "luxury" category, it's the kind of thing that should be noticed and done right. That last comment was way, way into the details. Back to the big picture: When my lease is up on this car, I'll be back. That is something I've never been able to say about any new car dealership I've made a purchase from in the past. It's a refreshing change. Thanks, gentlemen. I will be recommending you, and Criswell Alfa / Maserati, to friends and colleagues. More

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New Alfa Romeo Giulia - Another Great Experience with Karifa I met Karifa Mara few a years ago when he helped me lease a vehicle from another dealership. His attentiveness to all my needs, patience in hearing al I met Karifa Mara few a years ago when he helped me lease a vehicle from another dealership. His attentiveness to all my needs, patience in hearing all my concerns, and above all his professionalism in the entire process made me realize then that it would not be the last time we'd be meeting. As my lease was nearing its end, I contacted Karifa to see what my options would be for the next vehicle. He immediately responded back (both texted and called), first to see how I was doing, and second to see if I was interested in coming in to test drive the new Giulia at Criswell Maserati. So, I agreed. Karifa could not have been more welcoming and (yet again) professional. He deciphered through my concerns and steered me towards a Giulia that was right for me--and not for him, the dealership or the numbers. Karifa, unlike other sales professionals I've experienced, understands his roll in the entire car lease/purchasing process: he is the intermediary between the customer's needs/concerns and the car that is right for that customer. He does all this with a great amount of enthusiasm, class, and optimism--which, in my most recent experience, reassured me that I was making a decision for myself, by myself, and without any external pressure. My experience at Criswell Maserati would not have been complete without Rob Buchanan and Krystie Zhang. Both Rob and Krystie were quiet professional and patient with me in the entirety of the process. After I had selected the Giulia I desired, Rob and Krystie crunched the numbers; and while doing so, they both made it evidently clear that they would do anything within their bounds (even staying after hours) to have me drive off with my brand new Giulia. Overall, it is clear to me, after my experience with Karifa, Rob, Krystie, and with extension with the entirety of the (small) Criswell Maserati family, that they are just that: family. Nowhere in my experience was I pressured to make a decision I didn't want. Rather, my questions and concerns were assured by Karifa, Rob, and Krystie in a calm and professional manner. Would I recommend the Criswell team--especially Karifa, Rob, and Krystie? Yes. Was my experience with Criswell a memorable? Absolutely. Am I enjoying my decision to go with the Giulia? You bet. More

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An Enjoyable Experience Unlike other dealerships I visited when searching for a new car, I found the experience relaxing and more importantly the whole process transparent. Unlike other dealerships I visited when searching for a new car, I found the experience relaxing and more importantly the whole process transparent. There was no pressure or games and Karifa took the time to explain to me the features of the Giulia. I never felt rushed and I walked away feeling that I got a fair deal. More

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Great Experience It was a pleasure working with Chuck, Rob and Omar. The best car buying experience I've ever had. Everything went smooth. No pressure on anything and It was a pleasure working with Chuck, Rob and Omar. The best car buying experience I've ever had. Everything went smooth. No pressure on anything and always ready to help! Amazing group of people! More

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James Tan and Robert Buchanan As I eagerly await delivery of my new Alfa Romeo 4C I've had a moment to reflect on the courteous and professional behavior of both James and Robert As I eagerly await delivery of my new Alfa Romeo 4C I've had a moment to reflect on the courteous and professional behavior of both James and Robert. No pressure and pleasant to deal with. I will definitely be a return client. SL More

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Amazing Experience! I have bought BMW's, Porsche's and Mercedes multiple times in the past and had solid experiences however Alberto and Criswell Maserati outperformed th I have bought BMW's, Porsche's and Mercedes multiple times in the past and had solid experiences however Alberto and Criswell Maserati outperformed them all!! While in the market for a new car, I researched the area Maserati dealerships and Criswell had a great inventory and their online sales were enticing. The experience provided by Alberto was exceptional as was that of Omar, the GM and Robert (sales manager I believe). They truly made me feel welcome and never made me feel like I was being sold to. They listened to my "likes" and gave me options. Imagine that, a salesman that actually listened!! I had to leave early on my initial visit but before I left I changed my mind from a car on the lot to one in the showroom I had fallen in love with. When returning the next day, it was outside, fully detailed and even had my home address programmed into the GPS ready for me to drive it away. Needless to say I did and will do so again at my next decision point. They are phenomenal and I highly recommend them. Oh yea, Alberto came in on a Friday to meet me the first time and it was his day off !! Wow !!!!! More

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