Robert Damas | Page 5

Excellent customer service Buying or leasing a car is always a motive for stress, however my wife and I always feel at ease when dealing with Laura Delgado and Danny Baster, the Buying or leasing a car is always a motive for stress, however my wife and I always feel at ease when dealing with Laura Delgado and Danny Baster, they make us feel like part of the MB family because of their courtesy and professionalism. I'd like to also thank Robert Damas in the service department who was very helpful in resolving quickly some minor issues. More

Helpful 0

Report | Print

The service was great, the Sales lady was very helpful on taking my decision, very professional and made me fill confident about taking the right vehicle choice. taking my decision, very professional and made me fill confident about taking the right vehicle choice. More

Helpful 0

Report | Print

Robert -service Took my car in due to several issues I've had with car since the beginning of my lease that were never resolved. It was getting to point that it was b Took my car in due to several issues I've had with car since the beginning of my lease that were never resolved. It was getting to point that it was becoming a true nuisance I live quite a distance from cutler bay. This time I requested that my appointment be with Robert Damas who has helped with my previous Mercedes. Robert is a true professional and is very accommodating. I feel and hope that all my problems with this car have successfully been resolved with the attention to detail that Mr. Damas has. More

Helpful 0

Report | Print

Fixed it Right! I purchased my C300 in early August from Mercedes-Benz of Miami. After a couple of weeks, I took it back to Mercedes-Benz of Miami because the steeri I purchased my C300 in early August from Mercedes-Benz of Miami. After a couple of weeks, I took it back to Mercedes-Benz of Miami because the steering wheel was off-center, presumably because the car did not come aligned correctly from the factory. After having to argue and plead with a Mercedes-Benz of Miami mechanic that the alignment was off (they insisted it wasn't), they finally agreed to put it on the alignment machine, and verified that I was right and that the car needed alignment. They kept the car for 9 days, and returned it to me with the steering wheel still off-center, but this time in the other direction. The treatment from the Mercedes-Benz of Miami service department was poor. I was made to feel like I was crazy or wrong for suggesting the car was misaligned, and once they agreed to fix it, it wasn't fixed correctly. I was referred to Mercedes-Benz of Cutler Bay and to Robert Damas by a mechanic friend. I went, was treated professionally by everyone from the moment I walked in, was given an excellent loaner, and the car was fixed perfectly in no time! Now THIS is how a customer should be treated!! Thank you guys for an excellent job!! Five stars! More

Helpful 0

Report | Print

Love this dealership! Got a great used MB, at a great price and exceptional service. Will not go anywhere else when shopping for my next car! price and exceptional service. Will not go anywhere else when shopping for my next car! More

Helpful 0

Report | Print

the adviser Robert Lamas was very good professional They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is ve They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is very good. I recommend this service department but i hope they will send coupons at every costumer. More

Helpful 1

Report | Print

Top notch experience I had the opportunity to experience one more time the exceptional customer experience at Mercedes Benz Cutler Bay. The whole staff was very courteous I had the opportunity to experience one more time the exceptional customer experience at Mercedes Benz Cutler Bay. The whole staff was very courteous and details oriented. My service advisor, Robert Damas is a real Pro. More

Helpful 0

Report | Print

Renew lease Hello This is the 5th car I got from Mercedes Benz and the 4th from this dealership everybody is very nice and polite Laura is been so far the be Hello This is the 5th car I got from Mercedes Benz and the 4th from this dealership everybody is very nice and polite Laura is been so far the best salesperson she really cares of what you need and want, very polite and nice the kind of person that make you recommend to your family and friends. More

Helpful 0

Report | Print

great servive excellent facility no problem at all easy in & out satisfied will be there for next service great servicethe service was doe on given time good job excellent facility no problem at all easy in & out satisfied will be there for next service great servicethe service was doe on given time good job More

Helpful 0

Report | Print

Excellent service advisor ,it is always to give good attention to its customers Very professional, explain everything clear and easy He has a lot of knowle service advisor ,it is always to give good attention to its customers Very professional, explain everything clear and easy He has a lot of knowledge of his work. I really recommend. More

Helpful 0

Report | Print