Robert Datri | Page 2

The service manager Bob was extremely helpful. He took care of my issue right away and provided me with the best care one could expect. The care package Bob gave me for my inconvenience was unnece He took care of my issue right away and provided me with the best care one could expect. The care package Bob gave me for my inconvenience was unnecessary but very much appreciated. More

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A first class operation with excellent trained personnel Couldn’t have gone any smoother for me as a customer Couldn’t have gone any smoother for me as a customer More

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Exceptional Customer Service Recovery: Circle BMW Goes Above and Beyond I previously posted a review highlighting a disappointing experience with Circle BMW's service department. I am pleased to share Above and Beyond I previously posted a review highlighting a disappointing experience with Circle BMW's service department. I am pleased to share that this story has taken an unexpected turn, one that speaks volumes about the dedication of the management to make things right. After my initial review, the manager of Circle BMW's service facility reached out to me personally to address my concerns. They acknowledged the lapses in my prior experience and offered a guarantee to repair my AC system at a substantially discounted price. This level of accountability and willingness to make amends was truly impressive. I want to commend Circle BMW for their exceptional customer service recovery. The manager's proactive approach in resolving the issue has not only restored my faith in their commitment to customer satisfaction but has also given me a renewed sense of confidence in their ability to deliver quality service. I took them up on their offer to repair my AC, and I have experienced the improvements firsthand. This incident serves as a valuable reminder that constructive feedback can lead to positive change, and it's heartening to see a business willing to go the extra mile to make things right. Kudos to Circle BMW for turning a challenging situation into an opportunity to shine. I'm hopeful that my next visit will be a much more positive and satisfying experience. Thank you for listening and taking action. More

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I always have experience complete professionalism with each person whom I interact with from sales to service. each person whom I interact with from sales to service. More

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Warranty covered oil change. Personable staff, fast service. Circle is a well-oiled machine. I stayed for the oil change and it was a comfortable environment where I could work Personable staff, fast service. Circle is a well-oiled machine. I stayed for the oil change and it was a comfortable environment where I could work for the hour it took. More

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Experience has always been great. Long time customer for over 15 years. Ray is fantastic Long time customer for over 15 years. Ray is fantastic More

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Fantastic service and great price. Everyone was a pleasure to work with. I will definitely be back. Everyone was a pleasure to work with. I will definitely be back. More

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Very accommodating. ..great salse personnel (Tathiana) ans superior service (Tim).. Can't say enough expect thier mission is to keep thier customers Satisfied on every l ..great salse personnel (Tathiana) ans superior service (Tim).. Can't say enough expect thier mission is to keep thier customers Satisfied on every level. More

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I have been a customer or Circle BMW for nearly 30 years. I am treated more like part of their team than just a customer. They are very accommodating, professional and courteous. That goes for their servi I am treated more like part of their team than just a customer. They are very accommodating, professional and courteous. That goes for their service department and sales teams. More

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The dealership is very accommodating and attentive to the customers needs. The showroom is very relax and confortable. customers needs. The showroom is very relax and confortable. More

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