Robert Downing

We were in the market for a work car for my husband. We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came on. We bought a quart of oil and added it. It happened again a week or so later. We brought it in and it was decided that the whole engine would have to be torn apart and b/c it was loss of oil, it was one of two things not covered in our warranty. Robert and the whole Joe Machens Volkswagen team did everything they could to help us out. They listened to our concerns and offered to buy the car back from us. This is unheard of in this industry as we are serial car buyers. We managed to leave there with another 2022 Passat and the same monthly payment we had before. We would certainly buy from this company again and I have every confidence that if something goes wrong, they will make sure to make it right no matter what. Thank you so much to all of you for your professionalism and understanding. You’ve gained a customer for life. More

by luvmy3brats91 Verified Customer Verified Customer

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Robert was very kind, very helpful and knowledgeable, He tried very hard to please me. He was the nicest salesman I’ve ever had. He always wanted to make sure I was happy. I have bought a lot of cars. He tried very hard to please me. He was the nicest salesman I’ve ever had. He always wanted to make sure I was happy. I have bought a lot of cars. I would definitely refer him to family and friends. More

by shirleymichel7 Verified Customer Verified Customer

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A complete joke. 8 days in and I have suspension issues on the front end, which I was told by a real auto shop not machens/jiffy lube. Shame on them. Asked them to br 8 days in and I have suspension issues on the front end, which I was told by a real auto shop not machens/jiffy lube. Shame on them. Asked them to bring in another vehicle over 10k and they told me it was sold but it wasn’t. No gas cap shame on them who even looks at that. Promised to deal with the recalls and has not. 1 key fob. More

by JAYHAWKBEN2007 Verified Customer Verified Customer

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Friendly and knowledgeable sales agents. It was a smooth and easy test drive and negotiation. It was a smooth and easy test drive and negotiation. More

by tony05 Verified Customer Verified Customer

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Robert and staff are top notch. Kind, considerate, knowledgeable, caring about what the customer needs above selling. We will come to Robert for our next vehicle. We appreciate Kind, considerate, knowledgeable, caring about what the customer needs above selling. We will come to Robert for our next vehicle. We appreciate you !!! More

by blynnmccue Verified Customer Verified Customer

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Robert was amazing very personal and listened to everything we wanted and needed. We will definitely buy our next car from him everything we wanted and needed. We will definitely buy our next car from him More

by jessicabennett1972 Verified Customer Verified Customer

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