Robert Fellows | Page 2

I always get great service when taking my car in for everything from an oil change to any repairs or maintenance to my car. On my last visit, service advisor Jamia Garcia, advised me of many options of everything from an oil change to any repairs or maintenance to my car. On my last visit, service advisor Jamia Garcia, advised me of many options of tire manufacturers available to replace my old tires. He offered advice on what he thought would be my best choice, and had the replacements ordered quickly and installed on my car. He also advised on having a wheel alignment to insure of even tire wear and smooth ride. I would recommend them to everyone. More

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Robert Fellows provided excellent customer service from beginning to end. From the Automobile Status Report to the text and phone updates throughout the process, Robert provide me with "husband like" expl beginning to end. From the Automobile Status Report to the text and phone updates throughout the process, Robert provide me with "husband like" explanations and advice. More

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Robert Fellows and Jamir in the Service Department are simply excellent. I live downtown and have had tons of issues with the service department at the 'other Volvo' dealer in Lincoln Park. While the Oa simply excellent. I live downtown and have had tons of issues with the service department at the 'other Volvo' dealer in Lincoln Park. While the Oak Park location is quite a bit more inconvenient for me, I find the trustworthiness, cost and responsiveness from this Service crew to completely make it worth my while. I have done everything here from routine maintenance to flat tires. Strongly recommend. More

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I’m one of those really savvy people, lol that actually believed that when you go to a major chain dealership and you’re buying a used car, you’re not buying one off one of those private little lots where believed that when you go to a major chain dealership and you’re buying a used car, you’re not buying one off one of those private little lots where they lie and fib and tell you what you wanna hear oh one lady owned it that used to take it to the grocery store once a week, that’s what you’re gonna get when you go to Such as this. Well I was screwed. I saw a 2008 Volvo XC 70 with 60,000 miles on the market and I ran over there from downtown And I purchased it, not negotiating on the price AT ALL because I thought for the miles it was ok, but with that said, I still wound up overpaying About 50 percent, I paid over 16,000 And I really should’ve paid around $6000 to 8000. That was my doing. I should’ve negotiated it or walked away. I was told the car went through all the checks and being that it was a Saturday at 3 o’clock to bring it to me But they told me that the check that it is as good as any Mechanic, I go to, we’ve been in the business for this many years you have no problem. So I purchased the car and drove off on my way. About an hour later, the engine light came on. It could be anything so I didn’t really worry about it. A week later, I drove it to California, which is where I am now, which was always my intention. Pretty soon the registration was up and I had to get smogged. They said I would not be able to get it smogged with that little red light on so they would have to lift it up and see what is up And put that machine on to see what error code comes on. Well, it turns out the entire bottom of the car is 100% rusted out they believe that at one point it sat in water and it’s completely unfixable because if they take one thing off the bottom they’re afraid of the whole thing off The bottom they believe that it all fall apart, and everybody refused to work on it. In the next few days, I was offered $1500 for it and somebody else offered me 2200. I got rid of the car and if you can imagine I lost about 80% of the Sales price that I paid. What I believe is is, they turned off the little light which stays off for a little while and then it pops back on, I don’t believe they ever lifted the car up to see the enormous amount of rust. If they did, they still sold the car then they’re really really really Unethical. Regardless, they should’ve known and they shouldn’t have sold it, as I said, the bottom of the car was completely corroded. The Volvo dealership in town here said they would absolutely never sell a car in that condition although visually it was beautiful it was worthless. I’ve contacted them to see if they would like to put some money towards my loss or I plan I’m taking them to court. Even if it’s only out of ethics and being a dealership that stands behind their product It’s worth it to me to take this forward. They can afford the loss I can’t. Think twice about buying a car from this Dealership and if they rectify the issue, I will rove this honest review,I doubt they will they don’t really seem like they want to take on any responsibility., So far they have not followed through at all. I’ve asked them to send me a copy of the check on the car when it came Three times. I’m sure that it’s gonna say rust but the people that actually did this check should know better. They’ll just doctor it up if they send it I’m sure. Excuse the typos, I’m writing this without my eyeglasses on I received a call from the management today and they told me Put on a new muffler because the old Rusted off so they offered me $500 Because of the neglect and not putting it on. It was part of the to do list. I said absolutely not I’ve lost $11,000 Three months and I gave them an offer To reimburse me a very small amount of money, I’ll let you know what happens. This car should’ve been junked. As I said above, I couldn’t even get the car registered because nobody would touch it. It was too rusted out. More

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After the VCM upgrade on my vehicle was taking much longer than expected, Robert did right by me to provide me with a loaner car so that I didn’t have to wait at the dealership any longer. I really app longer than expected, Robert did right by me to provide me with a loaner car so that I didn’t have to wait at the dealership any longer. I really appreciated Robert’s customer service. More

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Always impressed with Autobarn Oak Park. They always get things done when they say they will and are pleasant and professional. I never feel like I’m being nickeled and dimed here. They always get things done when they say they will and are pleasant and professional. I never feel like I’m being nickeled and dimed here. More

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I have been visiting Autobarn of Oak Park for over 20 years now. There have been a couple of bumps in the road but the service there has always been professional. Although I have worked with everyone in years now. There have been a couple of bumps in the road but the service there has always been professional. Although I have worked with everyone in the service department, I recently worked with Robert Fellowes on a 60K maintenance appointment on our XC60. He was honest in telling me what I needed and more importantly what I did NOT need at this point. Did not try to convince me of repairing anything that didn't need repairing. He even said he didn't feel comfortable reccomending a certain part until I absolutely needed it. That helped me to keep my cost down until the next time. Always appreciate Robert as well as Marc Kubil and Jamir Garcia. More

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Marc and his team are simply the best. I drove over an hour to use them for service despite closer options because they are trustworthy and the work is always impeccable. They had my car I drove over an hour to use them for service despite closer options because they are trustworthy and the work is always impeccable. They had my car serviced and cleaned in less than an hour! More

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For repairs to the front suspension and timing belt of my 2003 Volvo, service advisor Robert Fellows was very thorough in his explanation of what needed to be replaced, and showed me what problems they might 2003 Volvo, service advisor Robert Fellows was very thorough in his explanation of what needed to be replaced, and showed me what problems they might encounter with an older car.. He kept me informed as to the progress of the repairs, and even got me a ride to the dealership to pick up my car when the work was complete. I would recommend their services to anyone who needs work done on their Volvo. More

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Robert was spot on as always. Attention to detail is very impressive with this service department Attention to detail is very impressive with this service department More

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