Robert Fellows | Page 4

Brought the car in because of a message that the preconditioning function needed service. Also, had received a letter that some software needed to be updated. Robert Fellows was up front that the pr preconditioning function needed service. Also, had received a letter that some software needed to be updated. Robert Fellows was up front that the preconditioning issue may be due to a failure of the electronic heater, which had been an issue recently on this model. He later informed me that that was the issue, and gave me the timeframe for the part to come in. He also showed me how to keep the car heated by using the Power mode. Communication was great. More

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My aging XC90 decided to WHINE over the weekend while my in-laws were in town. Then the power system with battery message came on then next day. Turns out the alternator and corresponding clutch failed, whi in-laws were in town. Then the power system with battery message came on then next day. Turns out the alternator and corresponding clutch failed, which caused the bolt to back out of the read gear. I called my guy, Robert fellows, late Saturday afternoon and told him what my wife saw flashed on the dash. He offered to take the car in and confirm the diagnosis/issue, but no promise that it can be addressed Saturday do to the hour. I appreciated that and asked if he can just keep the car until the repair was done over the weekend. NP. In addition, they noted a small leak in the radiator and said it was small enough that I could opt out of the repair at this time. I chose to have the radiator replace, considering my holiday travel plans. Both repairs were completed by Monday morning before 10 am. Jamir kept me updated and added the additional discount I found online on the service page. In all I know I did the right thing and I am also confident that the craftsmanship and warranties is far better than any run of the mill shop. My rides are driven to the ground and its service like this that keeps them humming till the very end. Many thanks to all of the service members who got my family back on the road. More

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Robert Fellows is an outstanding Service Advisor! He should be rewarded for his impeccable integrity. I completely trust him without question for the maintenance of my Volvo. A company's greatest ass He should be rewarded for his impeccable integrity. I completely trust him without question for the maintenance of my Volvo. A company's greatest asset is their employees. Robert is the reason I will continue to make Autobarn my vendor of choice! Thank you Robert. More

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The Service manager Mark Kubil is a real professional Knows his job would definitely buy another Volvo Knows his job would definitely buy another Volvo More

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The Autobarn of OP continues to be my go-to for both of my Volvo SUVs. I have been bringing my cars to this dealership for 15 years (since 2008). Marc Kubil always gives honest and forthright info. Robert my Volvo SUVs. I have been bringing my cars to this dealership for 15 years (since 2008). Marc Kubil always gives honest and forthright info. Robert Fellows is always attentive and has stepped in many times to take care of me...and recently Jamir Garcia is just so easy to work with. Love coming in and just chatting while my car is being serviced! More

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Robert Fellows has been my "go to" service manager since I bought my XC60 at the dealership. He's the best! Always attentive and helpful, I trust him and feel at ease knowing he will be ensure we receive th I bought my XC60 at the dealership. He's the best! Always attentive and helpful, I trust him and feel at ease knowing he will be ensure we receive the best service in a timely manner. More

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Robert Fellows my service manager is always attentive to my concerns. They are busy but take the time to assess your issues. my concerns. They are busy but take the time to assess your issues. More

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Robert Fellows is my friend and manages my service! I wouldn’t go anywhere else I bought my. car at Autobarn of Oak Park and have had consistently fair, knowledgeable and caring service. I always wai I wouldn’t go anywhere else I bought my. car at Autobarn of Oak Park and have had consistently fair, knowledgeable and caring service. I always wait for my service and they finish promptly! More

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The team at The Autobarn of Oak Park provides excellent and professional service provided with efficiency and reliability. and professional service provided with efficiency and reliability. More

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The service department is the reason I keep coming back to Autobarn Volvo Cars of Oak Park. My trust in the service team has grown year after year - since purchasing my first Volvo 10 years ago until now, to Autobarn Volvo Cars of Oak Park. My trust in the service team has grown year after year - since purchasing my first Volvo 10 years ago until now, on my fourth. Thanks Marc, Jamir, Robert, and all. More

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