Robert Guthrie | Page 16

Excellent Keep it up. It was really nice work. It was fast and seamless . You guys are fantastic. Coffee is also good :) ... will recommend to friends Keep it up. It was really nice work. It was fast and seamless . You guys are fantastic. Coffee is also good :) ... will recommend to friends More

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New Rav 4 Rob was very helpful and knowledgeable knowledgeable on the product offering. I wasn’t sure which vehicle I wanted when I arrived, but Robert helped Rob was very helpful and knowledgeable knowledgeable on the product offering. I wasn’t sure which vehicle I wanted when I arrived, but Robert helped me narrow down the choices More

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Professional, friendly salesman Robert was especially friendly, patient ( not pushy) and professional. I would recommend him to anyone looking for a car. We have leased and purchased Robert was especially friendly, patient ( not pushy) and professional. I would recommend him to anyone looking for a car. We have leased and purchased through him on several occasions. More

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Buying first new car Great salesmen, very helpful when trying to help pick the right fit car. Felt that he was honest with the prices and gave me the best deal I could get Great salesmen, very helpful when trying to help pick the right fit car. Felt that he was honest with the prices and gave me the best deal I could get! More

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Lovely experience! Rob,my sales person, was so helpful and communicated extremely well. Such a friendly guy! Absolutely loved the whole experience here!! Everyone at th Rob,my sales person, was so helpful and communicated extremely well. Such a friendly guy! Absolutely loved the whole experience here!! Everyone at the dealership was very helpful and friendly in the whole process!! More

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Customer service oriented I went in to Suburban Toyota and was surprised by how well I was treated. Robert Guthrie took a lot of time to answer all of my questions on the RAV4 I went in to Suburban Toyota and was surprised by how well I was treated. Robert Guthrie took a lot of time to answer all of my questions on the RAV4 that I purchased. I highly recommend him if you're in the market for a new Toyota. More

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New Avalon lease Yousuf is a great guy to work with, he helped us in getting the new Avalon lease setup quickly and also in retiring the current leased car Yousuf is a great guy to work with, he helped us in getting the new Avalon lease setup quickly and also in retiring the current leased car More

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Robert was excellent. So easy to work with! This dealership is the way to go. They will go out of their way to help get you what you want. very friendly and kind people! This dealership is the way to go. They will go out of their way to help get you what you want. very friendly and kind people! More

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Great experience We had an amazing experience the last time we got our car through Robert and that was the reason why we decided to come back to Suburban Toyota when w We had an amazing experience the last time we got our car through Robert and that was the reason why we decided to come back to Suburban Toyota when we started looking for a new car. Robert is really good at explaining all the features of the car and also gave us a lot of options to choose from. He was really good at responding to all our questions and he was one of the reason why we got this car from Suburban Toyota without going to any other dealership. More

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BUYER BEWARE!!! My wife and I purchased a M Benz CLK 550 from this dealership in late Dec....After 2 weeks of ownership the check engine light came on. Per my salesma My wife and I purchased a M Benz CLK 550 from this dealership in late Dec....After 2 weeks of ownership the check engine light came on. Per my salesman Robert, suggested that I bring the vehicle into the service dept. After speaking with the service manager (Ryan) instructed me to take the vehicle into my local M Benz dealership to address the problems which I did. After the vehicle was inspected by M. Benz of Ann Arbor (Michigan), I was informed that repairs would total $6,000.00. After a meeting with Robert and Cody it was suggested by Cody ( Sales Manager), that we trade the vehicle in which my wife didn't want to do. The following day I spoke with my salesperson Robert and asked if I or he could request some monetary assistance with the repairs. I attempted to contact Cody but my calls and or request for assistance went UNANSWERED...Sorry to say I would not buy a stick of gum let alone a car from this dealership, with this type of customer service....At the very least they could have offered to pay something towards the repairs....the car 2007 M. Benz had only 27,000 miles on it. The BG vehicle warranty did not cover the items which needed repairs. More

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