Robert Guthrie | Page 6

It was a pleasure working with Robert. He made the process of buying a new car very easy. He worked with me via text message for several days leading up to the purchase which made the proc He made the process of buying a new car very easy. He worked with me via text message for several days leading up to the purchase which made the process go very smoothly the day I bought the vehicle. I would definitely recommend working with Robert. More

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Went to buy a used vehicle here and even had an out the door price on the vehicle I wanted. For 2 days I talked with Robert Guthrie I am talking to him Thursday evening 12/21/2023 by Email and asked him door price on the vehicle I wanted. For 2 days I talked with Robert Guthrie I am talking to him Thursday evening 12/21/2023 by Email and asked him to draw up a contract for the price I was quoted after he sent me the deal he put together by text at 6:20 PM with TTL and doc fees. Then he Emailed me at 9:00 AM this morning to tell me he sold the car at 7:00PM Thursday, not 40 minutes after he sent the deal to me in text. They close at 8:00 PM so if you do the math they got a contract drawn up, finance resolved TAX TITLE INSURANCE and delivery in less than 40 minutes. Record time Robert? The average time it takes to buy a car is 2 hours and 50 minutes. That means you had to be selling it to someone else even as we negotiated and you didn't even bother to mention this anytime during our conversations. Not one word. Very dishonest no? Be very careful dealing with this rickshaw dealership. The good news, I might have dodged a bullet with this shady outfit. I didn't tell them I was actually looking for 3 vehicles not just the one so you shot yourself in the foot there. I'll buy my 3 vehicles at a more reputable dealer More

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Suburban Toyota of Farmington Hills made the transaction seamless. It was great working with them on the purchase and delivery. seamless. It was great working with them on the purchase and delivery. More

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Responsive, honest, friendly, knowledgeable, vehicle in stock. Great experience. Very happy. Will be back again. stock. Great experience. Very happy. Will be back again. More

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Poor response bought my car two months ago and still have no plates/payment information no plates/payment information More

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Awring and the Suburban were a pleasure to do business with. Awring listened to my needs and didn't try to sell me something I didn't want. Rob was great to fill in for her when she wasn't available. Awri with. Awring listened to my needs and didn't try to sell me something I didn't want. Rob was great to fill in for her when she wasn't available. Awring was very patient and took the time to answer all our questions. We will definitely look to Suburban Toyota of Farmington Hills when it's time to trade in a vehicle. More

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Robert made sure that I got the best deal. He made my purchase smooth. He was transparent throughout, listened to my needs and suggested me the best. He made my purchase smooth. He was transparent throughout, listened to my needs and suggested me the best. More

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Robert was really accommodating and affable. He entertained us and make the transaction very smooth! We will surely do more business with them. He entertained us and make the transaction very smooth! We will surely do more business with them. More

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MJ and Robert G. were a joy to work with, very knowledgeable of the product line and provided many pointers and recommended usage of the RAV4 hybrid. I felt that ther were a joy to work with, very knowledgeable of the product line and provided many pointers and recommended usage of the RAV4 hybrid. I felt that there was a conscious effort to understand their customers needs and match them with the appropriate vehicle/content. Their humor and teamwork and interest in me through the entire process was greatly appreciated. More

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Robert was very helpful throughout the used car process. He listens very well and is very personable. He know when to involve the rest of his team to ensure a smooth experience and lastly follows up for 100 He listens very well and is very personable. He know when to involve the rest of his team to ensure a smooth experience and lastly follows up for 100% satisfaction even post sale. Thank you again for your great support for my family van! We look forward to your continued follow up once we are ready to upgrade to a newer van in the future! Thank you, Robert! More

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