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Robert Gutshall
48 Reviews
Hello, my #1 goal is to help anyone contacting me in regards to their vehicle. Working at Niello Acura provided me with full time work experience while also achieving my bachelors degree in Criminal Justice. If you have an Acura or Honda, I'm willing to work with you to achieve the best quality service for your vehicle with my 7-year work experience at Niello Acura. Communication, Satisfaction, Repeat.
Read moreDealership Experience
10 yrs, 1 mo
Industry Experience
10 yrs, 1 mo
48 Reviews of Robert Gutshall
June 05, 2023
Appt 5/23/23 was very disappointing to brake inspection. Actual report ending to me was incomplete documentation. Brakes & rotors recommended but to not annotation the actual brake linings measured in MM or Actual report ending to me was incomplete documentation. Brakes & rotors recommended but to not annotation the actual brake linings measured in MM or documentation to rotors actual wear. On 6/5/23i had a recent second brake inspection elsewhere and documented as front pads at 10mm, rear pads at 6-7mm. I plan to make contact w/mgr at Roseville Niello Acura On 4/27/23 visit battery failed inspection was replaced. I had battery replaced 5/13/20.Per my file. It seems I should have not paid for battery on 4/27/23. I asked service advisor to research prior work order history for prior battery replacement and he stated he found nothing. Anna Hernandez More
by Anna
Verified Customer
May 31, 2023
They are very prompt and friendly. Their technicians stay on schedule and I am informed at every step. Their technicians stay on schedule and I am informed at every step. More
by ARTSIEB
Other Employees Tagged: Josh Gustafson , Chris Logan
May 30, 2023
Robert Gutshall was the service writer I worked with. He came out to my car and asked if I had someone I was working with, I did not. I did not wait for my car to be serviced, so he texted me on the pr He came out to my car and asked if I had someone I was working with, I did not. I did not wait for my car to be serviced, so he texted me on the progress and explained everything. I declined some of the suggested services and he didn't make me feel that I was wrong in doing so, yeah. Robert was very nice and knowledgeable. More
by klpw1
May 25, 2023
everyone very helpful and polite. all service personnel very knowledgeable. Robert kept me posted on progress and my car looked great after the detailing. all service personnel very knowledgeable. Robert kept me posted on progress and my car looked great after the detailing. More
by genemcgihon
May 25, 2023
Efficient check in with my early bird appointment - meet my new service advisor and did a review of previous service notes - video review of the car on the rack was unique - car done on time and car wash wa my new service advisor and did a review of previous service notes - video review of the car on the rack was unique - car done on time and car wash was done in detail More
by rick_prime
May 23, 2023
We are 100% Acura family since mid 1990's including our purchase of both and Acura Integra, and new Legend. currently we are blessed with an MDX Lease to support our woman owned (wife's) small business ent purchase of both and Acura Integra, and new Legend. currently we are blessed with an MDX Lease to support our woman owned (wife's) small business enterprise company. We are a Subchapter S - small business PE CAP inc. We travel a lot. This is our third lease with Acura of Roseville. We always are amazed at the perfection, quality, professional, and personal care provided to us by your sales, service, finance, and the whole business package. Congratulations! To us - you are part of our family. We love every one of you. Keep on keeping on. Stay number one! More
by ORRY.NOTTINGHAM
Other Employees Tagged: Chandra Rosales, Josh Gustafson , Brian Bladow, Lucas Lee, Chris Logan, Spencer Penrose, Randy Reading
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