Robert Gutshall | Page 3

Thorough review of my vehicle and clear itemization of the service that was needed for the repairs. the service that was needed for the repairs. More

by GHILLIS2 Verified Customer Verified Customer

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Excellent Robert was very attentive and understood the process well, which he communicated very well to me process well, which he communicated very well to me More

by mariondowney18 Verified Customer Verified Customer

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Quick and friendly service. They provide detailed information about potential issues and provide estimates to approve or deny. They provide detailed information about potential issues and provide estimates to approve or deny. More

by BRITTNEY_ZINE Verified Customer Verified Customer

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The Niello team is always helpful and takes time to review repair options and details. review repair options and details. More

by RICK.SPENCER Verified Customer Verified Customer

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Informative and not pushy on recommendations when I went in for the recall.. much appreciated—thanks! in for the recall.. much appreciated—thanks! More

by MARYPGROVER Verified Customer Verified Customer

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This was overall a very good experience. When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a servic When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a service appointment). They communicated that they were short handed to explain the delay. Once I began check-in with Gary, he apologized and did everything he could to make up for the delay (I was trying to get to work). He also offered me a loaner car since he expected the repair diagnosis would take several hours and I live 90 miles away - it made my day so much better. It turned out there were numerous significant repairs to be made - I really like getting the text to a site which detailed the repairs and allowed me to approve them individually. Gary called me personally at the end of the day to tell me they would need to keep the car another day - luckily I had the loaner car and could just head home without any inconvenience. Overall, this was a great customer service experience and so far my MDX is running so much better than when I brought it in. I checked out with Robert two days later and he was great at communicating and explained all the repairs in detail before I left. More

by djkhowell Verified Customer Verified Customer

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Employees are always courteous, timely and get the job done. They keep me informed and car wash is great. done. They keep me informed and car wash is great. More

by pbatynski Verified Customer Verified Customer

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100% great service. Great and proper service and well explained details of car summary and repairs. I give the service excellent review. Great and proper service and well explained details of car summary and repairs. I give the service excellent review. More

by green_sa49 Verified Customer Verified Customer

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My service was great! Robert was efficient and also did my inside car detail himself😊 Robert was efficient and also did my inside car detail himself😊 More

by RPANTAGES Verified Customer Verified Customer

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Very timely and they kept me well informed on the work that needed to be done. that needed to be done. More

by JMIAH3 Verified Customer Verified Customer

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