Robert Haas | Page 9

Honest quality workmanship. I am very satisfied with my vehicle and the work performed. Scott Kelley is phenomenal with communication and my vehicle needs. Very fair and honest I am very satisfied with my vehicle and the work performed. Scott Kelley is phenomenal with communication and my vehicle needs. Very fair and honest about pricing. I highly recommend the Eagle Buick GMC team for all maintenance or vehicle purchase needs. More

by BNADAL14 Verified Customer Verified Customer

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Wasn't planning on buying, just looking, but Robert found me such a great deal I couldn't pass it up. Finalizing the sale took way too long though. me such a great deal I couldn't pass it up. Finalizing the sale took way too long though. More

by mefboatworks Verified Customer Verified Customer

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Wonderful team of helpful folks! Feel like a part of the family purchasing cars! Wonderful experience from experts all around! Very thankful! Feel like a part of the family purchasing cars! Wonderful experience from experts all around! Very thankful! More

by bnxor5 Verified Customer Verified Customer

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Great customer service from everyone involved. Everyone worked together to get me the best deal possible for the vehicle I wanted. Everyone worked together to get me the best deal possible for the vehicle I wanted. More

by tmatthew927 Verified Customer Verified Customer

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We got a good deal on a used car we wanted and the dealership worked with us until both parties were happy. We were allowed to take car home that night and settle everything in the A.M. Robert expl dealership worked with us until both parties were happy. We were allowed to take car home that night and settle everything in the A.M. Robert explained all the bell and whistles our old car didn’t have. We are completely satisfied with the used car and the service we received from Eagle Buick. We checked out the new cars and we will be back and recommend a Buick as your next car. The service department is A+ and waiting area beats a doctors office. Enjoyed our car buying experience and so will you. Just ask for Robert Haas. More

by e4navyman Verified Customer Verified Customer

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Had a great experience with both sales and service. That's the reason we picked up our second vehicle from Eagle. Keep up the great work!! That's the reason we picked up our second vehicle from Eagle. Keep up the great work!! More

by gtoman1969 Verified Customer Verified Customer

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Good service by friendly representatives in a timely manner. We have done business here 14 years as a family. Morgan and Scott are fantastic in service department; Robert Hass in sales will put in the manner. We have done business here 14 years as a family. Morgan and Scott are fantastic in service department; Robert Hass in sales will put in the extra effort for you. More

by Ben Verified Customer Verified Customer

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I have a great review for the sales department during our first day there to find and buy a truck. However, after having bought a used truck for just over $30k and having it be in the service dependent for 9 first day there to find and buy a truck. However, after having bought a used truck for just over $30k and having it be in the service dependent for 95% of the time since I bought it on Sept. 28, I have no real review only frustration and tears. I’m sitting here yet another weekend with no vehicle. No loaner offered to us at any point and yet another giant question mark of what’s going in with the truck. The communication between the service team and sales team is terrible. Communication to us as the customer is even worse. It’s mind boggling that the few things listed in the repair IOU during purchase continued to plague us with worry and loss time of actually having the truck in our possession. When I thought the issues were finally resolved, another problem arises and it was completely avoidable that my truck would be needing to have a tow truck get it from my house the very next morning!. I’m astonished that an entire dealership staff could’ve walked by this truck, in its front parking spot, with the pool of fluid under it and no one did anything about it! Robert inspected the truck the best he could. He tried to reassure me that the fluid was from another truck that was parked there earlier. We drive it home, parked it and had our own fresh fluid on the driveway the next morning. Now here I am with no vehicle to drive, again. No one even contacted us to tell us what’s the matter. Once again, we had be the one to call to ask or else we wouldn’t know anything. Still don’t know much. I’m still sitting here with no truck to go on a scheduled trail ride. I can’t even go to the store. You’d think after all of this I would’ve been offered at the least, an economy little car so I’m not completely without a way to go. You’d think after the multiple issues with the lack of communication from the service department we would’ve been kept informed for every step. I’m seriously sitting here wondering if I’m ever going to be able to use this truck that I bought specifically to haul my horses for some weekend rides. I had one month to be able to vet the truck before needing to use it to go out of state with the horses. I have seven days left and have driven it a few times to work, 5 miles away, and 2 times around town. I have no confidence in the service department to return a reliable vehicle to me. I’ve already resigned myself that I’m going to need to spend money on a complete inspection elsewhere. I’m making arrangements to borrow a truck to go on my prepaid trip out of state. Sitting here writing this out makes my stomach turn. I can’t even think about the truck without feeling sick about it. I was so excited to finally get a heavy duty truck. It was the 1st step in a plan towards getting my first weekender gooseneck trailer. Instead I sit here stranded and clueless, again. My review is long winded but it’s to paint the picture of what ‘Dropping the Ball’ would look like. I’m the one stuck with a $30k loan with a payment due tomorrow, on a vehicle I’ve barely had in my possession and no clue when I’ll get it back or what will go wrong next. Consumer Beware, yes, I take my share of responsibility for not taking it to a different source for inspection prior to buying it. It has impeccable service records from its previous owner and beautiful appearance inside and out with low miles for its age and it being a diesel. I was buying a vehicle from a reputable dealership. I took these things in account and neglected to take it one step further and have a pre purchase inspection of my own done on it. It doesn’t take away from all that I’ve said happened afterwards. Use my experience here as piece of info of what could happen. I’m going to wait for the sales office to open up and call to beg for pity so I might get a loaner. More

by JTB Verified Customer Verified Customer

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Those people were amazing. Would recommend them to anybody. I will all way buy my car from them . Would recommend them to anybody. I will all way buy my car from them . More

by mkmorrish24 Verified Customer Verified Customer

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I certainly would recommend Robert Haas if I knew of someone in the market for a car or truck. He was very professional, never felt any pressure - just the opposite. Had great conversations with him a someone in the market for a car or truck. He was very professional, never felt any pressure - just the opposite. Had great conversations with him as we waited on our new car. Feels like we made a new friend. We will be back! More

by paulajwalker41 Verified Customer Verified Customer

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