Robert Heinsohn | Page 16

Delray Buick, GMC is a first class auto dealership. I found Delray Buick-GMC to be a first class dealership, in that their staff are all knowledgeable, pleasant, and are eager to please a customer. I found Delray Buick-GMC to be a first class dealership, in that their staff are all knowledgeable, pleasant, and are eager to please a customer. I'm driving my second Buick from Delray Buick-GMC and thoroughly enjoy the beautiful SUV. I strongly recommend this dealership for their service, friendliness, and their manner of doing business. More

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Excellent great staff they took every way to make it wonderf Great job nice great effort by very caring staff Robert and Jordan make us feel that they were in our corner to get us the best deal possible Great job nice great effort by very caring staff Robert and Jordan make us feel that they were in our corner to get us the best deal possible More

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EXCELLENT SERVICE I would like to thank the entire Service Department for their professionalism in handling with customers. I walked in without any appointment and eve I would like to thank the entire Service Department for their professionalism in handling with customers. I walked in without any appointment and every advisors were very busy, the Service Manager got up and helped me. I had an oil change done and just regular maintenance. I was out there less that 2 hours and the car was cleaned. I will definitely recommend this dealership to my friends and family. More

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Good experience Thomas West and all of the people in the Delray Buick store were helpful and knowledgeable . This is my 2nd car from this dealership and will continu Thomas West and all of the people in the Delray Buick store were helpful and knowledgeable . This is my 2nd car from this dealership and will continue with this store for as long as I buy Buicks More

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Great experience This is the third Buick I have purchased and the second encore from Delray Buick. THOMAS WEST AND BOB HEINSON have been a wonderful help in helping me This is the third Buick I have purchased and the second encore from Delray Buick. THOMAS WEST AND BOB HEINSON have been a wonderful help in helping me in purchasing a new car taking care of and being patient with me in learning all the new things in the new car. More

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Exceptional service As always, whenever I go to Delray Buick I get exceptional service from my salesman Fernando Pagan and my service advisor Bob Heinsohn. It is always a As always, whenever I go to Delray Buick I get exceptional service from my salesman Fernando Pagan and my service advisor Bob Heinsohn. It is always an easy experience which is why I still get my 2009 Pontiac serviced there. More

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Worst Customer Service My mom passed away in August of 2016. Part of the probate settlement was her car, a 2014 Buick Lacrosse with 9k miles on it. I was thankful to her for My mom passed away in August of 2016. Part of the probate settlement was her car, a 2014 Buick Lacrosse with 9k miles on it. I was thankful to her for leaving something she loved to me in her will. On April 31, 2017, the blue tooth audio stopped working in the car. In fact, all the sound was gone. Blinker, radio, navigation, everything. I looked up dealerships in south Florida that had high review ratings and found Delray Buick/GMC. Called them and set an appointment to bring the car in to have it looked at. Robert Heinsohn was my service adviser. He was very nice, took the information and offered a loaner car. I have several vehicles and told him that I didn't need one, let another customer have it instead. The next day, Robert called me and said the amplifier was out, didn't have the part in stock so it would be another day before I could get the car back. Sure as his word, the next day he called and said the car was ready and I could come pick it up. Little did I know the nightmare I was entering... Picked the car up, and noticed many issues...Mind you, the car has 17k miles on it, practically brand new...First issue, the dashboard has dents in the face, in three places, where someone tried to force it back into place. The dashboard is now pushed towards the passenger door so much that piece of paper cannot pass thru the gap. On the other side, the dashboard is 3/4 of inch away from the driver door that I can almost put a book in the gap. In addition to the dash being way out of center, the AC vent doesn't even fit in the dash anymore and looks like they shoved in to try to make it look ok. I wish I could attach pictures here.. but on to the other issues....passenger door was used as a fulcrum for some type of prying lever to remove the dashboard which now has cut the leather trim in 6 places. Oil stain fingerprints all over the dash, and a smell in the car that resembles a gym locker. Top of dashboard no longer is level, nor does it meet with the door trim anymore. So I called Robert, he said bring in the car so he can look at it. Arrived at dealership the very next morning, and Robert told me that I have to speak with the Service Manager, which he is not here right now. So he took my number and said he would call me. Around 1:00 that afternoon, my second NIGHTMARE began. The service manager, Robert Viccica, called me on my cell phone. He was rude and confrontational from the moment I said Hello. He proceeded to read a preset determination as to his findings..(HAHA, he hasn't even seen the car). He said that all the issues I have is the way the GM built the car, and that any damage to the car was there before. He went on to tell me that he personally drove my car and saw the damage before the service was done. He went on to say that even the service technician brought the damage to his attention as the service guy didn't want to get blamed for it. I responded that what he said made no sense, and told him the car was in pristine condition when I dropped it off. If the damage was there, why didn't you point it out to me while I was since you personally drove the car. I went on to say that if he noticed damage before the service, why was it a surprise when the technician pointed it out. Needless to say, he had a preset disposition. Nothing was their fault, it was mine. they were not going to repair anything. I tried to explain my case to him, but he kept talking over me. Finally got irritated and told him I was not going to argue with him over the phone. I would like for him to LOOK at the car. He said fine, bring it in, I am here between 7 and 5. So I show up to the dealership the next morning, after calling Robert Viccica, to make sure he was there so as not to repeat the day before. He said to come on, he was there. When I showed up, this poor excuse of a manager would not even come out of his office to see me. He did not even look at the car. Instead he sent Robert Heinsohn to get the car, drive it away from the service bay area where other customers may hear us. When he got out of the car, he said everything is the way it was, that Delray Buick was not going repair any of the damage they caused, that all the issues was factory made or my fault. I asked to see the manager, which is why I was there, he told me that he doesn't want to come out and that I should leave as it is only going to get confrontational...Never use this dealership, and if you are part of the management team of Delray, you guys really need to train your managers on customer service or even at the least, customer communication...Robert Viccica is the worst person I have ever seen in a management postion. I have seen better skills from a Mcdonalds shift supervisor. More

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Excellence purchase experience Very Friendly and professional dealership! Supportive and knowledgeable sales team especially Robert Sengelmann and Tim Jacques. All my questions answ Very Friendly and professional dealership! Supportive and knowledgeable sales team especially Robert Sengelmann and Tim Jacques. All my questions answered and provided the time we needed to make the right purchase. No high pressure sales games. More

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Professional & customer oriented A year ago we were in the market for a new leased vehicle. Found ourselves dealing with close to 20 dearlerships in South Florida. The entire proces A year ago we were in the market for a new leased vehicle. Found ourselves dealing with close to 20 dearlerships in South Florida. The entire process was so very unpleasant everywhere we went, except for one place and one salesman in particular that being Delray Buick and Robert Sengelmann. He treated us with sincere honesty, guidance and a true caring of us as customers as if we were very good friends. We didn't lease a car then, but waited to purchase. When the time was right we contacted the salesman from the only' business card we kept from all the many others. Also in the interim, we came to find out the excellent rating this dealership's service department had not only locally, but nationwide.. With the ever so thorough and caring Robert by our side, we purchasing a certified used 2016 Buick Lacrosse. He was by our side when we did need some servicing also. We were dealt with immediately, and with great concern & care with our car and our satisfaction .We appreciated Robert Heinsohn, our service advisor/technician, attention to our needs. He listened and assured us all would be taken care of.. I was a previous Jaguar owner, and my experience with this dealership and service department is equal to that of the Jaguar one. I for one am very impressed. More

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Excellent and patient service Leon was very responsive and honest and helpful to me in buying a Buick. He was especially patient in showing an 86 year old how to operate a 2014 ca Leon was very responsive and honest and helpful to me in buying a Buick. He was especially patient in showing an 86 year old how to operate a 2014 car. I'm going to try it out on a 1000 mile drive soon. I can't promise I won't call him for more help; but I feel sure he will be patient. More

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