Robert Johnson | Page 5

It took four and a half hours to do a 60 minute job: oil/filter change and rotate tires. Also your multi-point inspection. You wouldn't even listen to me as to how I wanted my tires rotated and the resu oil/filter change and rotate tires. Also your multi-point inspection. You wouldn't even listen to me as to how I wanted my tires rotated and the result required a second trip of 30 minutes into the shop. More

by Bryan Verified Customer Verified Customer

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Never called me. Called Southern Ford twice regarding proposed repair identified 1 Dec.2025. Terrible service Called Southern Ford twice regarding proposed repair identified 1 Dec.2025. Terrible service More

by GMPOP1979 Verified Customer Verified Customer

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Very efficient. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. More

by Janice Verified Customer Verified Customer

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My brand new car got a blowout on I-64. My car was towed to Southern Ford and they could not have been any nicer. From recommending a lunch place to securing our uber to getting me a new ti My car was towed to Southern Ford and they could not have been any nicer. From recommending a lunch place to securing our uber to getting me a new tire and back on the road as quick as possible. The experience was amazing. More

by Jaimegmcclure Verified Customer Verified Customer

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Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. I waited on the car and the work was done in about 1 1/2?hours. More

by CRAIGSMITH50 Verified Customer Verified Customer

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Great, reliable, and consistent dealership. The pricing, and service is always above reproach. The rewards and discounts are great as well. The pricing, and service is always above reproach. The rewards and discounts are great as well. More

by storm12700 Verified Customer Verified Customer

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It was just an oil change and I had an appointment so everything was very easy everything was very easy More

by Raul Verified Customer Verified Customer

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I was overall pleased. I would have appreciated a call earlier that my car was ready. I would have appreciated a call earlier that my car was ready. More

by mareval80 Verified Customer Verified Customer

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The customer service could be better if they improved their communication. I had to reschedule my first appointment because nobody informed me how long my recall would take. I showed up for my appointmen their communication. I had to reschedule my first appointment because nobody informed me how long my recall would take. I showed up for my appointment to be asked if I was dropping it off because the recall could potentially take all day and that they normally dont do recalls on the weekend. When I eventually did have my appointment, they told me it wouldn't take all day, that 8hrs was the longest, and it wouldn't take that long. My appointment was for 0830, and they told me they would call me when it was ready. I received a text around 1330 with a video of the inspection performed on my vehicle. After waiting and waiting, I finally decided to call the service department to check and see if my car was ready at 1520. I was told that it was recommended that I get 2 things looked at, to which I responded what about the recall I brought it in for. The response I received was...oh that should be done. Upset that nobody called me I asked if they could schedule a pick up for me to come get my vehicle. When I arrived there was zero communication no apology no explanation as to why I never received a call. More

by clarktd Verified Customer Verified Customer

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Great people, great service manager, great technicians, great pick and delivery service. Never had a better experience with any other company. great pick and delivery service. Never had a better experience with any other company. More

by ROY_FRIEND Verified Customer Verified Customer

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