Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 5

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.5
166 Reviews
4.5

166 Reviews

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166 Reviews of Robert Johnson

March 13, 2026

Dealership Rating
Employee Rating

It was a great experience. I liked the video of the work that was done in the shop. Everything was done in a timely manner. More

by MANICDUO2
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

March 13, 2026

Dealership Rating
Employee Rating

Very good, courteous and helpful. Very professional and thorough. The building is very clean. I enjoy every trip I have there More

by dwingate25
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

March 11, 2026

Dealership Rating
Employee Rating

$200 for diagnostic is ridiculous, then charging to test the vehicle after repair is a money grab. And within five miles of driving out of the parking lot the check engine light came back on and the error c More

by mzolgus
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

Mar 12, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 09, 2026

Dealership Rating
Employee Rating

Robert had communicated with me through the process. I appreciated that very much! He was amazing and made my experience so much more pleasant this time. He genuinely caring and all about ensuring the c More

by karilyn1976
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Mar 11, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 05, 2026

Dealership Rating
Employee Rating

Came in for a state inspection, asked a question about my dome light, they tested the battery checked the status of the vehicle saw it needed air so they aired up the tires also. Was a great experience More

by Jhweigel1
Recommend Dealer
Yes

March 03, 2026

Dealership Rating
Employee Rating

I have always received excellent service from buying my car to servicing my car. Everyone is patient and friendly. More

by davidsmom6to
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

March 02, 2026

Dealership Rating
Employee Rating

Thanks ? ? Great service I appreciate the ride home and being picked up to come.Get the vehicle great service.Thank you More

by Raymondknierim5
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

February 27, 2026

Dealership Rating
Employee Rating

I had a car in for repairs, and I drove away in a different car. AND I been using your Ford dealership for about 30 years. More

by townsley2369
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

February 25, 2026

Dealership Rating
Employee Rating

They did a great job serving my car and the valet service was a nice service. More

by will1963Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2026

Dealership Rating
Employee Rating

Poor customer service. Repeated calls and texts for status updates on my vehicle were unanswered. Had to show up in person for answers and after asking for my car back was More

by KJE727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2026

Southern Ford responded

"KJE727" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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