Robert Johnson | Page 5

Employees at Southern Ford were very professional helpful and kind. They sent me video of the work performed. I will definitely continue my business with Southern Ford. and kind. They sent me video of the work performed. I will definitely continue my business with Southern Ford. More

by shezzbad Verified Customer Verified Customer

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Once I finally reached the service department, Mr. Johnson was able to take all my concerns and schedule an appointment. There were some additional items that were brought to my attention via video in Johnson was able to take all my concerns and schedule an appointment. There were some additional items that were brought to my attention via video in a text. Overall it was a great visit More

by anthonymoore1969 Verified Customer Verified Customer

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No return communication from him. No return calls until the general and service manager was contacted Had to bring the vehicle in twice back to back. Price quoted was raised by $400 e No return calls until the general and service manager was contacted Had to bring the vehicle in twice back to back. Price quoted was raised by $400 each time from $700 quote and price on message board sent and get there $1000 plus with both visits. Service manager had to intervene with the service. Not to mention on the first visit he didn't initially address the issue the vehicle came in for; he sent me a message of what they found; something totally not relevant. I just came to have the ABS reset. With more to be expressed but not at this time- my recommendation is Maybe he is in need of additional training or a new position; customer service is not working for him. More

by Mshbartlett@gmail.com Verified Customer Verified Customer

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They were honest about timelines and about what needed to be done. 10/10 would come again be done. 10/10 would come again More

by m.day1535 Verified Customer Verified Customer

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Rob provided great service. Thanks, Rob! I liked the new changes in the Service Department. Thanks, Rob! I liked the new changes in the Service Department. More

by dpais25445 Verified Customer Verified Customer

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Fast and efficient. My experience was fast and efficient, Mr Johnson had me out sooner than I thought I was going to be. My experience was fast and efficient, Mr Johnson had me out sooner than I thought I was going to be. More

by MYCHAEL.2001 Verified Customer Verified Customer

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Great service. Quick and reliable. Like that they dont try to sell unneeded services. Good job Quick and reliable. Like that they dont try to sell unneeded services. Good job More

by PDOMON2 Verified Customer Verified Customer

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I enjoyed the video of the service, even if I don't drive the car very often. the car very often. More

by DAMON.JAMISON1 Verified Customer Verified Customer

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Your team at these dealerships are very hospitable easy to talk to.I really enjoy your service every time I come so thanks for having me. to talk to.I really enjoy your service every time I come so thanks for having me. More

by shortywhitaker58 Verified Customer Verified Customer

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The service department was hard to contact by phone to see if my car was ready. I had to call the sales desk and have them check. Other than that the service department was great. see if my car was ready. I had to call the sales desk and have them check. Other than that the service department was great. More

by awilding Verified Customer Verified Customer

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