Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 4

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
139 Reviews
4.6

139 Reviews

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139 Reviews of Robert Johnson

January 19, 2026

Dealership Rating
Employee Rating

Alicia explained in details my Ford points usage, my Extended Warranty, extra car features that I was not aware of on my Ford Bronco Sport More

by CeCe
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

January 17, 2026

Dealership Rating
Employee Rating

I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to More

by Qdurani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 16, 2026

Dealership Rating
Employee Rating

Excellent service, good customer service, helpful, nicely ,fast , delicious Colombian coffee, clean, good attention, good attitude More

by MURCIASN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

January 16, 2026

Dealership Rating
Employee Rating

Good customer service , was really nice recommend others to come visit this dealership. Thank you More

by elijahd0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 15, 2026

Dealership Rating
Employee Rating

The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More

by glizzdogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 10, 2026

Dealership Rating
Employee Rating

It took 9 months to get the seat fixed in my 5 year old vehicle. The lack of communication and ability to get ahold of anyone in the service department is a joke. When I finally went to pick up my vehicle, More

by jathomas540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Southern Ford responded

Thank you for bringing this to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

January 05, 2026

Dealership Rating
Employee Rating

Southern Ford accomplished my state inspection very effectively. Mr. Johnson was courteous and polite Effecient More

by Ponycar1995
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

January 03, 2026

Dealership Rating
Employee Rating

Fast service. Kept me informed. Called to make sure I knew I was out of tire rotations and inquired if I still wanted the service. More

by jcj198282
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

December 25, 2025

Dealership Rating
Employee Rating

The service team are awesome! They consider your concerns and advise to ensure the best outcome for the vehicle and customer. More

by NMAUZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 24, 2025

Dealership Rating
Employee Rating

The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame More

by TPTUCKER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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