Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 4

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
187 Reviews
4.6

187 Reviews

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187 Reviews of Robert Johnson

May 14, 2026

Dealership Rating
Employee Rating

Southern Ford always schedules my services when requested. Always completes as promised or earlier and offers rides to and from. More

by STANLEY.M.THOMAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 13, 2026

Dealership Rating
Employee Rating

They were able to take my truck in for maintenance and inspection a few hours after scheduling an appointment online More

by cpgardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 13, 2026

Dealership Rating
Employee Rating

Southern Ford is a decent dealership with a large selection of vehicles and services available for its customers. Mr. Johnson and Ms. Delk made the repair of my F150 a very simple, easy and enjoyable More

by REMARKM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ms. Delk

May 27, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 12, 2026

Dealership Rating
Employee Rating

Service was gotten oil change in a state inspection? Great service love southern Ford.What didn't change anything More

by Raymondknierim5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Conway

May 27, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 09, 2026

Dealership Rating
Employee Rating

Great experience, nothing bad to say Would get service done there again and recommend them More

by RJ
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

May 27, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 08, 2026

Dealership Rating
Employee Rating

Had oil changed and all was very good Robert was great to work with and got t the job done as expected More

by 4048mikew
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

May 27, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 05, 2026

Dealership Rating
Employee Rating

Quick to get my vehicle in and out. I liked the video from the technician. More

by zmbruce
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

May 08, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 04, 2026

Dealership Rating
Employee Rating

Good. Love free state inspections It was good. I really love the free state inspections that you provide. More

by Msil463
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

May 08, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 02, 2026

Dealership Rating
Employee Rating

Mister Conway I brought my car in for service yesterday to check my brakes and a grinding sound but tech said my brakes were ok and he couldn’t duplicate the sound I was hearing . There had to be something More

by sbalson1
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

May 08, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2026

Dealership Rating
Employee Rating

My car was towed there on a Sunday, I was not called to see what the issue was until I called & left a message. Tuesday I called to get an update after leaving 5 voice messages & 1 was to the GM. So I got More

by creationsbybev
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

May 08, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2026

creationsbybev responded

Yes

May 02, 2026

creationsbybev responded

Send as is.

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