Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 6

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.5
152 Reviews
4.5

152 Reviews

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152 Reviews of Robert Johnson

January 03, 2026

Dealership Rating
Employee Rating

Fast service. Kept me informed. Called to make sure I knew I was out of tire rotations and inquired if I still wanted the service. More

by jcj198282
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

December 25, 2025

Dealership Rating
Employee Rating

The service team are awesome! They consider your concerns and advise to ensure the best outcome for the vehicle and customer. More

by NMAUZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 24, 2025

Dealership Rating
Employee Rating

The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame More

by TPTUCKER8
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 23, 2025

Dealership Rating
Employee Rating

It took four and a half hours to do a 60 minute job: oil/filter change and rotate tires. Also your multi-point inspection. You wouldn't even listen to me as to how I wanted my tires rotated and the resu More

by Bryan
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

December 23, 2025

Dealership Rating
Employee Rating

Never called me. Called Southern Ford twice regarding proposed repair identified 1 Dec.2025. Terrible service More

by GMPOP1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 18, 2025

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Employee Rating

Very efficient. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. More

by Janice
Service Price Transparency
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Recommend Dealer
Yes

December 09, 2025

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My brand new car got a blowout on I-64. My car was towed to Southern Ford and they could not have been any nicer. From recommending a lunch place to securing our uber to getting me a new ti More

by Jaimegmcclure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Guy Stewart

December 04, 2025

Dealership Rating
Employee Rating

Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. More

by CRAIGSMITH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

December 03, 2025

Dealership Rating
Employee Rating

Great, reliable, and consistent dealership. The pricing, and service is always above reproach. The rewards and discounts are great as well. More

by storm12700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

December 02, 2025

Dealership Rating
Employee Rating

It was just an oil change and I had an appointment so everything was very easy More

by Raul
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

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