Robert Jones | Page 3

My first bad experience with Northside Ford happened when my insurance company suggested I use their repair facility to fix my car. Some items were stolen out of my car and the body repairs started to come u my insurance company suggested I use their repair facility to fix my car. Some items were stolen out of my car and the body repairs started to come undone while I was driving. Northside sent someone out to my office to finish the repair work while I waited. I decided then to never go to Northside Ford again. However, fate, and COVID shortages got in the way of my plans to stay far away from Northside Ford. Recently my wife's Ford Edge was totaled in a wreck and because of a vehicle shortage the only place we could find a car was at Northside Ford. When buying the car I expressed my concerns with their service from back in the day, and the sales person convinced us if we ever had trouble with service they would take care of it. With the assurance of improved service in the future we bought the car from Northside Ford and paid for the extra warranty coverage. Then my wife's new car was recalled for some reason. Additionally, it had a burning smell coming from the engine through the air vents. This was also something we experienced with the Ford Edge, but the Edge got wrecked before we could take it in to get it fixed. When we turned my wife's new car in for service she asked them to check into the strange burning smell . When the recall service was complete they said they could not find the source of the burning smell and asked for us to test drive it with them. This was strange to me because there were more than a few complaints about a burning smell associated with these cars and I thought, how could the Northside Ford service department not know about this issue and what possible issues could cause the smell? When my wife test drove it with George, (the service manager/representative?) he said he could smell it and knew what the cause was. He then told her it was just a design problem, said it could not be fixed, and sent her home. I went to Northside to follow up. While there George told me a different story. He said it could me the issue he told my wife about, but that it could also be other problems causing the smell. However, he said, his service department could not locate the source of the problem. I asked him if it could be either a leak of some sort, an electrical problem, a bad blower, etc. He agreed it could be one of those problems but they could not find out if any of those were an issue. I asked George for the details on the work they did when they looked to find the source of the smell. George, said he could not find it and would not give me the details I asked for. I asked him to put what he was telling me in writing. He said he would check with his manager and see what he could give me. George kept trying to tell me that is just how the car is. As expected, George never got back with me to give me anything in writing about the work they did to locate the trouble, or his "diagnosis" of "that is just how the car is". I took the car in to a different facility and they said there is definitely an electrical burning smell, but we have to set up an appointment to get the warranty work done. We are waiting for the appointment to find out. The service at Northside Ford is terrible. I would recommend no one buy their cars from Northside Ford and avoid taking their cars to the Northside Ford service center for any kind of repairs. More

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Friendly and fast service I left my car for routine oil and tire balance everything was done pretty fast everyone I encountered was friendly. Pretty smooth process definitely w I left my car for routine oil and tire balance everything was done pretty fast everyone I encountered was friendly. Pretty smooth process definitely will go back when it’s time to change the oil again. More

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Oil change guy at the front desk in the service area was very helpful and friendly. Didnt get his name blondish hair with a beard. Saturday morning wait wasn't t guy at the front desk in the service area was very helpful and friendly. Didnt get his name blondish hair with a beard. Saturday morning wait wasn't too bad. Was busy. More

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Overall great service. Great - the staff were friendly and went above and beyond my expectations. Everyone was courteous and professional. It was extremely clean and the ser Great - the staff were friendly and went above and beyond my expectations. Everyone was courteous and professional. It was extremely clean and the service was great. More

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Love north side ford I love the service and staff approach to customer. They always help you to get better deal and better solutions for your problem. Always recommend to I love the service and staff approach to customer. They always help you to get better deal and better solutions for your problem. Always recommend to my friend More

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Excellelent The only retraction was not having the complimentary car wash offered to me when it was to others which I over heard. I’m sure it was an over sight an The only retraction was not having the complimentary car wash offered to me when it was to others which I over heard. I’m sure it was an over sight and I did get it after I asked about it. I meant say distraction in the opening sentence. More

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Customer service review I take my vehicle to North Side Ford for the quick and quality service they provide. I drop off my vehicle knowing it is in good hands and come get it I take my vehicle to North Side Ford for the quick and quality service they provide. I drop off my vehicle knowing it is in good hands and come get it when it is ready. The service technicians keep their focus to complete their work and get to the next customer promptly. They are curteous and respectful of your needs. The sales team are always helpful and able to answer our questions and give us details on the vehicles for sale on the lot. The facility is always in nice condition and if you make it out during holidays, you may get a free snack or lunch. When we go to the dealer, NorthSide Ford is an automatic decision. More

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Mike Vasquez was great Great service done timely with a very knowledgeable service writer are a wonderful combination. Good work Mike Vasquez. Had some Collison work done an Great service done timely with a very knowledgeable service writer are a wonderful combination. Good work Mike Vasquez. Had some Collison work done and Rob Strom and Mike Anderson did a great job as well More

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I only shop at Northside for vehicles! Juan is my go to for any and all vehicles new and used. Everyone goes above and beyond expectations, I highly recommend Northside. Nothing but best fr Juan is my go to for any and all vehicles new and used. Everyone goes above and beyond expectations, I highly recommend Northside. Nothing but best from these guys! More

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No car wash for me ?? I just thought it was kind of strange that everybody was offered a car wash after their repair accept for me... Did not like the fact that the doors w I just thought it was kind of strange that everybody was offered a car wash after their repair accept for me... Did not like the fact that the doors were open before 7 a.m. and the servicemen stood around and just looked at the people in line until exactly 7a.m. before they even acknowledge that you were there in my opinion not friendly at all... More

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