Robert Kirkwood
Robert Kirkwood at Certified Benz & Beemer
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Robert Kirkwood | Page 41

Product Specialist

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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4.9
431 Reviews

Hello, My name is Robert Kirkwood. I am originally from Chicago, Il. I have my bachelors in Business Management and associates in Accounting. My favorite car is Lexus. I have been in the Business going on two years. I have a storied background in customer service, managing hotels for 10 plus years. Few years working directly with a President Secret Service team. On thing that sets me apart from other is I want each every customer to remember me and the amazing experience they had while in my company at the dealership. I want them to leave here knowing they are getting a very transparent and honest experience. Hopefully I can help you out soon.

Dealership Experience

6 yrs, 5 mos

Industry Experience

7 yrs, 9 mos

Languages Spoken

English English

4.9

431 Reviews

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431 Reviews of Robert Kirkwood

August 10, 2018

Dealership Rating
Employee Rating

Excellent online buying experience I'm from Iowa and recently bought a 2016 BMW i3 after finding it online. Alexander helped me and was great to work with. He gave me all of the informa More

by JMoody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David James , Alexander Smith

Aug 12, 2018

Certified Benz & Beemer responded

Dear JMoody: You are very welcome! We do love to hear from our out-of-state customers. It's great to hear that Alexander helped you to have such an excellent online buying experience. Thanks so much for your patronage as well as your recommendation of CBB to others. We hope you enjoy your BMW for years to come and please let us know if there is anything that we can do for you in the meantime.

August 06, 2018

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Employee Rating

Robert is the man Robert was very patient with me as I test drove five cars the first day and then came back to drive the final two. Very nice, no pressure. I felt he More

by ChrisOwen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 08, 2018

Certified Benz & Beemer responded

Dear Chris: Thanks for taking the time to share your compliments on Robert's patient and caring customer service without any pressure. We are grateful for your business and your nice review. CBB and Robert sincerely look forward to the next opportunity to assist you again.

August 01, 2018

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Employee Rating

Great customer service! From Atlanta, GA and I had pleasure to work with Robert! What an amazing experience! Not only was he extremely helpful but he was also friendly and ex More

by Deejay421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 01, 2018

Certified Benz & Beemer responded

Dear Deejay421: You are very welcome. We really appreciate you taking the time to let our out-of-state customers know about your experience working with Robert. While we were not able to earn your business this time, we look forward to the opportunity to do so in the future.

August 01, 2018

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Employee Rating

Very pleasant experience This past weekend my husband and I visited this dealership to look for new car possibilities. Robert was extremely helpful and informative, showing us More

by NC
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 01, 2018

Certified Benz & Beemer responded

Dear NC: Thanks so much for visiting our dealership and sharing your feedback regarding your pleasant car shopping experience. We are glad to hear that Robert was so helpful. Please do not hesitate to contact when you son returns as we look forward to helping you.

July 31, 2018

Dealership Rating
Employee Rating

Great customer service All of the gentlmen provided top notch customer service and follow through! Very friendly staff and easy process. I would highly recommend this deals More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Herbranson , Travis Walters

Aug 01, 2018

Certified Benz & Beemer responded

Dear Melissa: We couldn't be more pleased to hear that we were able to provide you with top notch customer service and follow through. Thank you so much for your business and for your kind words. We really appreciate your recommendation of CBB to others and look forward to helping those you refer, as well as you again, in the future.

July 30, 2018

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Employee Rating

Wonderful dealer My husband and I arrived looking for a car and met with salesman, Robert Kirkwood. We were not sure what we wanted and he was very patient, knowledgea More

by Svking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 31, 2018

Certified Benz & Beemer responded

Dear Svking: Thank you for taking the time to compliment the friendly and helpful customer service that Robert provided for you, We are delighted that you were hap py with you car choice and with your car buying experience. We appreciate your business and the recommendations of CB to others. We hope to have the pleasure of helping you again.

July 30, 2018

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Employee Rating

Great experience We found a car on the website and went to test drive it and several other cars that we liked. Robert was patient and helpful throughout the process. I More

by BuyerAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Travis Walters

Aug 01, 2018

Certified Benz & Beemer responded

Dear AZBuyer: Thanks so much for the FIVE STAR review! We are delighted to hear that you are very happy with your purchase and that Robert helped you to have a great car buying experience. We appreciate your business and hope to have the opportunity to work with you again in the future.

July 26, 2018

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Employee Rating

Great service. Salesman Robert was great with my family and I and helped us find the car we wanted. Look forward to continue to do business with you guys a More

by Robruelas85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Travis Walters

Jul 27, 2018

Certified Benz & Beemer responded

Dear Rob: Thank you for your business and for sharing your compliments on Robert's great customer service. We really look forward to helping you again and appreciate your recommending CBB to family and friends.

July 25, 2018

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Employee Rating

Great experience Easy no hassle process when i purchased. Everyone was friendly. 1st service appointment was quick and easy. They called me an Uber so I could run som More

by Kanedale22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Collin Moore, Travis Walters

Jul 27, 2018

Certified Benz & Beemer responded

Dear Kandale22: Thanks for your business and your Five Star review! We are glad that you appreciated the easy, no hassle sales process as well as your service appointment. We look forward to the opportunity to assist you again in the future.

July 21, 2018

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Employee Rating

Best ever car buy. This was probably the best car buying experience of my life. Courteous staff, good price, easy low rate financing and quick. Thank you Robert and Trav More

by Slick
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Travis Walters

Jul 23, 2018

Certified Benz & Beemer responded

Dear Slick; We always to love hearing from our customers that they had their best car buying experience ever when buying from CBB. Thanks for sharing your feedback as to CBB's prices and financing as well as the customer service that Robert and Travis provided for you. We appreciate your business and your kind works. We sincerely hope to see you again.

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