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Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger | Page 21

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
547 Reviews

Dealership Experience

19 yrs, 9 mos

4.7

547 Reviews

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547 Reviews of Robert Krueger

June 26, 2023

Dealership Rating
Employee Rating

It took me 3 times to get my car done due to short stuff and somehow the rear arm wiper broke after the car wash. More

by JSILVEYRA105
Service Price Transparency
Recommend Dealer
No
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Jun 30, 2023

Gordie Boucher Ford of Menomonee Falls responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact Alex Bair, Service Manager, at 262-255-9010 directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

June 20, 2023

Dealership Rating
Employee Rating

Trustworthy! The service was thorough, but the honesty of Robert and the service crew.. was very important to me! As well as the courteous shuttle driver! More

by RUSH21122008
Service Price Transparency
Recommend Dealer
Yes
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Jun 21, 2023

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come!

June 12, 2023

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Employee Rating

If she was still not fixed. Had a sensor replaced, but check engine light remains on. After spending $200 to not fix a problem, I'm not very happy. More

by tsdoyle1
Recommend Dealer
No
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Jun 16, 2023

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to Alex Bair, Service Manager, at 262-255-9010 directly at your convenience.

June 01, 2023

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Employee Rating

That you very much for gerltting our Ford Focus serviced so fast! We are very grateful. More

by CALLMEGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2023

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come!

May 27, 2023

Dealership Rating
Employee Rating

I would like to say thank you again to Joe the salesman that I worked with and the rest of the team there at Gordie Boucher it was a pleasant experience working with your company and I appreciate all your More

by SAMYERS.6118
Recommend Dealer
Yes

Other Employees Tagged: Joe Jubran, Charles Pleugers, Milan Fridl , Matt Schiewe

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May 29, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again.

May 27, 2023

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Employee Rating

Did not ask if I wanted my truck washed. Left seat cover and paper mats in my truck for me to throw away. More

by AJASK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Hienz , Mike Gregovich, Katie Kerby

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May 31, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. I have addressed this with my service team, as that is not how we do things here at Boucher. Thank you again for your business and we hope to see you again soon. Alex Bair, Service Manager 262-255-9010

May 26, 2023

Dealership Rating
Employee Rating

Reviews all that's going on and listens carefully as I describe any concerns and is willing to try and figure out cause even if my descriptions are vague. Makes time to get the service done if I run into More

by Kstabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 26, 2023

Dealership Rating
Employee Rating

They are prompt and keep me informed about what needs to be done and what I can do to prevent future problems. Everyone is courteous and informes me of any other problems or if the wait will be longer than More

by MKNAPP821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

May 25, 2023

Dealership Rating
Employee Rating

Easy in and out wait for the service. Clean waiting room. I did like the emailed video of my car in the service bay More

by 5OFUSMILLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 26, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear Robert and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 25, 2023

Dealership Rating
Employee Rating

Great service once again. Very efficient and timely. Kept me updated thru the process. Thanks More

by chrisforrester0308
Recommend Dealer
Yes
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May 26, 2023

Gordie Boucher Ford of Menomonee Falls responded

Chris, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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