Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger | Page 20

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.8
534 Reviews

Dealership Experience

19 yrs, 8 mos

4.8

534 Reviews

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534 Reviews of Robert Krueger

June 01, 2023

Dealership Rating
Employee Rating

That you very much for gerltting our Ford Focus serviced so fast! We are very grateful. More

by CALLMEGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2023

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come!

May 27, 2023

Dealership Rating
Employee Rating

I would like to say thank you again to Joe the salesman that I worked with and the rest of the team there at Gordie Boucher it was a pleasant experience working with your company and I appreciate all your More

by SAMYERS.6118
Recommend Dealer
Yes

Other Employees Tagged: Joe Jubran, Charles Pleugers, Milan Fridl , Matt Schiewe

May 29, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again.

May 27, 2023

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Employee Rating

Did not ask if I wanted my truck washed. Left seat cover and paper mats in my truck for me to throw away. More

by AJASK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Hienz , Mike Gregovich, Katie Kerby

May 31, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. I have addressed this with my service team, as that is not how we do things here at Boucher. Thank you again for your business and we hope to see you again soon. Alex Bair, Service Manager 262-255-9010

May 26, 2023

Dealership Rating
Employee Rating

Reviews all that's going on and listens carefully as I describe any concerns and is willing to try and figure out cause even if my descriptions are vague. Makes time to get the service done if I run into More

by Kstabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 26, 2023

Dealership Rating
Employee Rating

They are prompt and keep me informed about what needs to be done and what I can do to prevent future problems. Everyone is courteous and informes me of any other problems or if the wait will be longer than More

by MKNAPP821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

May 25, 2023

Dealership Rating
Employee Rating

Easy in and out wait for the service. Clean waiting room. I did like the emailed video of my car in the service bay More

by 5OFUSMILLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear Robert and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 25, 2023

Dealership Rating
Employee Rating

Great service once again. Very efficient and timely. Kept me updated thru the process. Thanks More

by chrisforrester0308
Recommend Dealer
Yes
May 26, 2023

Gordie Boucher Ford of Menomonee Falls responded

Chris, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 17, 2023

Dealership Rating
Employee Rating

I paid nearly $1k on four new tires and an alignment. I'm certain it would have been less expensive at Tires Plus type place but I've taken my car to Gordie Boucher Ford since I first purchased it. How More

by terrystenstrup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers , Katie Kerby

May 17, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Alex Bair, Service Manager 262-255-9010

May 17, 2023

Dealership Rating
Employee Rating

Brought my car in for more recall work. Dropped the car off before work and several hours later is was delivered to me at my work when the repair was completed. All the people that we dealt More

by THEREPAIRGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers , Matt Schiewe

May 17, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls.

May 16, 2023

Dealership Rating
Employee Rating

Great dependable service knowledgeable mechanics and staff. Offering rapid taxi service. Very friendly and outgoing staff in all departments. I’ve been going here for 10 or more years purchased 3 vehicl More

by JON.OPPITZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Schwister , Jeffrey Schwister, Mauricio Morales

May 17, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Jon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls.

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