Robert LeGault | Page 17

45K service Prompt and pleasant experience with audi Hoffman Estates. Service manager Mike aoften takes care of me while visiting and makes me feel welcomed. St Prompt and pleasant experience with audi Hoffman Estates. Service manager Mike aoften takes care of me while visiting and makes me feel welcomed. Straight forward service and out of the dealership within 1 1/2 hours. More

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I was very dissapointed with the lack of customer service I recently purchased a 2015 A3 with 21,000 at this location. I was told the Audi care transfered with this car. I brought the car in for its normal se I recently purchased a 2015 A3 with 21,000 at this location. I was told the Audi care transfered with this car. I brought the car in for its normal service/oil change. I was told the Audi care wasnt active. I was told sorry, there is nothing we can do it states inactive. I explained what i was told when I purchased and asked how to figure this out. My representative was rude and not helpful at all. I had to insist on speaking to a managet or whomever to fix this confusion. Thank goodness my sales rep got involved and figured out the situation. I dont know if the service rep was just having a bad day or what but the customer service was poor. Not having a good feeling about my experience it continues...I picked up my car and now the acceration isnt working properly. I explained the dangerous jerking while accerating and the danger on the expressway and they cant look at it for a few days. Based on how I was treated I dont feel this is a coincidence. More

by Bt Verified Customer Verified Customer

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Great experience! Robert LeGault was an awesome saleperson and made the purchase of my vehicle quick and stress free. I would definitely recommend this dealership and R Robert LeGault was an awesome saleperson and made the purchase of my vehicle quick and stress free. I would definitely recommend this dealership and Robert LeGault. More

by ELLENRN7 Verified Customer Verified Customer

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Great service at a fair price! Bob, my sales consultant was extremely friendly and knowledgeable. No pressure and kept me comfortable with the process throughout. I was in the marke Bob, my sales consultant was extremely friendly and knowledgeable. No pressure and kept me comfortable with the process throughout. I was in the market for a 2015 S5, mostly for body style and Bob was able to help me compare/contrast the finer points of the 2015 v. 2018 without giving his opinion. Overall, this was a tremendous experience and Bob is to thank for that. More

by jay76 Verified Customer Verified Customer

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As soon as I enter this dealership I am treated like family! This dealership is Great. Very pleasant to deal with. They never put the screws to you to spend money on repair work that is not needed. Always fixed This dealership is Great. Very pleasant to deal with. They never put the screws to you to spend money on repair work that is not needed. Always fixed correct the first time. Also Andy and Mike in service are very knowledgeable about the entire Audi product line. Andy always takes the time to explain the performed repairs. The dealership is always spotless and nice waiting area for customers. You can tell that it is family owned by people who truly value their customers. More

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New car purchase Great service from Bob LeGault and everyone at HE Audi. Everything was set up when I arrived and made for a smooth transaction. Will recommend them. Great service from Bob LeGault and everyone at HE Audi. Everything was set up when I arrived and made for a smooth transaction. Will recommend them. More

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First Audi Purchase Good experience, Robert took time to work with us and answer all the questions we had. After several trips, multiple test drives we purchased our Q5. Good experience, Robert took time to work with us and answer all the questions we had. After several trips, multiple test drives we purchased our Q5. More

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Purchase of 2014 A4. Robert was very helpful in our purchase of an A4. He stayed after hours to show me how to use various features of the car and so far so good. Robert was very helpful in our purchase of an A4. He stayed after hours to show me how to use various features of the car and so far so good. More

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Exellent Experience Jacek and Robert did an excellent job. Spent time explaining the car and all the electronics to me , all the paperwork was basically complete when I Jacek and Robert did an excellent job. Spent time explaining the car and all the electronics to me , all the paperwork was basically complete when I came to get the car More

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Enjoyable Buying Experience Jacek Rudzinski and Robert LeGault provided us with great service in the buying experience for our new A5 Sportback. The car is fabulous! We love i Jacek Rudzinski and Robert LeGault provided us with great service in the buying experience for our new A5 Sportback. The car is fabulous! We love it! More

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