Robert Lee | Page 4

Dylan Young was very helpful and courteous. We had a specific request to lease a 2026 Honda CRV with a one pay lease. We traded a 2024 Honda CRV. I described my intentions, and my goal to Dylan We had a specific request to lease a 2026 Honda CRV with a one pay lease. We traded a 2024 Honda CRV. I described my intentions, and my goal to Dylan when we arrived. He clearly described my intent to your finance and management personnel. They worked hard along with Dylan to meet my needs All during the purchase process Dylan worked hard to keep us informed and it was clear to my wife and me that he was serving as our advocate as the details of the purchase/lease process was underway. He served us very well, and his actions and professional demeanor were a positive reflection on Heritage Honda Westminster. More

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I am very disappointed and disgusted by the actions and misinformation by Robert the general manager. My wife went in after talking to Robert and getting a good deal. When she got there they did not have t misinformation by Robert the general manager. My wife went in after talking to Robert and getting a good deal. When she got there they did not have the correct vehicle, and they played dumb and wouldn't give us the out the door price we had agreed on. Robert wouldn't even come out to talk to her. We had voicemail and text message proof of what we were told. This is unacceptable and we will be taking our business elsewhere. You just lost a sale! More

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Very friendly person . Also explained everything and answers all my questions i had would come again and for sure ask for Wyatt Also explained everything and answers all my questions i had would come again and for sure ask for Wyatt More

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Eyo is a great salesmen. I really enjoyed the time he took and his friendly way. He is a REAL keeper I really enjoyed the time he took and his friendly way. He is a REAL keeper More

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EXCELLENT BUYING EXPERIENCE; SALESMAN WAS PATIENT, UNDERSTANDING, AND TOOK THE TIME TO EXPLAIN ALL THE DETAILS, AND FEATURES ON THE NEW VEHICLE; EASY TO SAY YES. UNDERSTANDING, AND TOOK THE TIME TO EXPLAIN ALL THE DETAILS, AND FEATURES ON THE NEW VEHICLE; EASY TO SAY YES. More

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Ken and his team were amazing helping me do a challenging trade. A huge shout out to Heritage Honda”s, Ken, Robert, and Nancy! Thank you for going the extra steps to make getting my new vehicle a reality! Yo trade. A huge shout out to Heritage Honda”s, Ken, Robert, and Nancy! Thank you for going the extra steps to make getting my new vehicle a reality! You deserve a 10 star rating. Thank you! More

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Transparent communication and active listening are critical behaviors that are key to an outstanding car-buying experience. Nick listened intently to my list of hard and soft requirements and tailored critical behaviors that are key to an outstanding car-buying experience. Nick listened intently to my list of hard and soft requirements and tailored the experience to those: he highlighted the features the different models had that met my requirements (and he led in with those). I’ve had multiple negative experiences with the salesperson honing in on feature that didn’t matter to me (I’m driving a minivan—I assure you I do not care about rim size and style). Not Nick. He didn’t attempt to highlight features that didn’t matter to me, tho he did mention key ones he felt might be of interest—and he constantly checked in with me to see if those mattered to me. Phenomenal experience. I will buy from him again and recommend him. More

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I recently purchased a new Honda CRV EX, and the entire experience was fantastic. My salesman, Ken Mercer, was knowledgeable and attentive, guiding me through the options without any pressure. He answered experience was fantastic. My salesman, Ken Mercer, was knowledgeable and attentive, guiding me through the options without any pressure. He answered all my questions and made sure I felt comfortable with my choice. The paperwork was straightforward, and I left feeling excited about my new car. I would highly recommend this dealership and Ken Mercer to anyone looking to purchase a new car. More

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I have bought several new vehicles over the years this was genuinely the worst experience I have had, the only redeeming quality was the salesman Austin. was genuinely the worst experience I have had, the only redeeming quality was the salesman Austin. More

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Kudos to Phill Stillman, GM for matching CarMax appraisal for buy back of my 2023 CRV last week (3/13/25). After unsuccessfully working with Phil's Store Manager who only wanted to offer me $2,000 less than for buy back of my 2023 CRV last week (3/13/25). After unsuccessfully working with Phil's Store Manager who only wanted to offer me $2,000 less than Car Max offer I had to elevate this issue to Phil who matched CarMax......Thank you Phil More

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