Wyatt Imhoff

I am a Special Education English teacher and case manager for MCPS with a masters degree, and am currently pursuing my doctorate in Educational Leadership. For 30 years, I worked in the restaurant business for MCPS with a masters degree, and am currently pursuing my doctorate in Educational Leadership. For 30 years, I worked in the restaurant business as a server and manager. I am also a mother of four grown children. For me, customer service with a truly caring heart and mind, integrity, and hard work are essential in everything I do. I recently purchased a 2017 Honda CRV from Heritage Honda in Westminster, and my experience with your staff has been nothing but STELLAR! You all truly epitomize the characteristics of integrity, knowledge, and care. From the General Manager to the Service Manager and everyone in between, I have received outstanding service and have had a great experience. I was at your service department today to have the knick in my windshield repaired and to have a safety recall inspection. The service Manager, Laura, and the service attendant, Mike, provided exceptional service and care. They are knowledgeable, professional, and extremely friendly. They went above and beyond. I wasn't sure how to use my Cruise Control, and when I asked Mike about it, he literally drove me, in my car, to show me how to operate the Cruise Control. Wow! That is going above and beyond. I have spoken several times on the phone with your service manager, Laura, and she is always available to answer my questions and to ensure me that she and the Honda Service Department are there for me. She is so sweet, very genuine, and extremely knowledgeable about Honda vehicles. I have a 2013 Honda Odyssey (my third one) that needs repair, and I have entrusted my van with your service department. I had it towed in today, and Mike called me to confirm that my van arrived safely. He explained in detail what they will do in how they will diagnose my van. I am completely confident that I will get the same exceptional care with my van that I have gotten with my CRV. I want to personally thank you for having such an outstanding dealership that has proven to me you all are not only professionals, but you are also experts in your field who truly care about customer satisfaction. From a mother, a teacher, and a scholar, who has worked hard her entire life with integrity and genuine care for the other person, it is refreshing to meet and experience those values that you all have demonstrated in every one of my encounters with Heritage Honda of Westminster. Keep up the good work! You have earned this rave review, and I can't thank you enough for allowing me to have an incredibly great experience in purchasing my Honda CRV. Sincerely, Kathy Vall More

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Daniel made the process of buying a car easy! He was wonderful, professional, personable, and very nice! I highly recommend him and would gladly work with him again! He was wonderful, professional, personable, and very nice! I highly recommend him and would gladly work with him again! More

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Daniel is knowledgeable, kind, patient and shows great attention to detail. He made the car buying experience a pleasure. I would highly recommend calling Daniel if you’re looking to buy a car. attention to detail. He made the car buying experience a pleasure. I would highly recommend calling Daniel if you’re looking to buy a car. More

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Buying a car can be stressful but not with Ken. Went above and beyond to get us the best deal on our new Honda. Went above and beyond to get us the best deal on our new Honda. More

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Great experience from sales to finance. The staff at Heritage Honda works well as a team. The staff at Heritage Honda works well as a team. More

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Ahad Ansari helped us buy our Honda. Ahad is well spoken, personable, answered all of our questions and showed amazing professionalism and communication skills. We were amazed by this Ahad is well spoken, personable, answered all of our questions and showed amazing professionalism and communication skills. We were amazed by this young man! Thank you, Ahad! More

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Thank you Ken and the whole Westminster team for such a great buying experience. Literally THE BEST and SMOOTHEST process start to finish that we’ve ever had. You guys (and you specifically) are now our go great buying experience. Literally THE BEST and SMOOTHEST process start to finish that we’ve ever had. You guys (and you specifically) are now our go to place for our needs. Next purchase may not be for a couple years when our other son gets his license, but you and the whole team were SO great to work with. Straightforward, no surprises, very competitive pricing, and went the literal extra mile to track down a homelink mirror from another location to have installed before we came in to buy our new car. More

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Was a pleasure to do business with Ken and Heritage great selection and aggressive pricing very happy with our purchase selection and aggressive pricing very happy with our purchase More

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Ken Mercer was exceptional and the overall service at the dealership and all employees we worked with was also top tier. Very impressed and very happy! Will highly recommend to family & friends! dealership and all employees we worked with was also top tier. Very impressed and very happy! Will highly recommend to family & friends! More

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Fantastic to work with he listened showed and helped advise me on which CRV to chose based on my needs as a younger guy who’s rather deal with sales people my age he was absolutely perfect and I’m so gl advise me on which CRV to chose based on my needs as a younger guy who’s rather deal with sales people my age he was absolutely perfect and I’m so glad I bought from him as I am COMPLETELY satisfied with my vehicle purchase! More

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