Robert Marr | Page 5

I believe there should be a receptionist available for check in. As a first time customer at this location, I had no idea who my service advisor was, where he was located or anything. When returning my lo check in. As a first time customer at this location, I had no idea who my service advisor was, where he was located or anything. When returning my loaner, I had no idea of where to go to pick up my vehicle, nor was there anyone there to direct me. The dealership was clean and presentable, however that was one of my reservations; not knowing where to go with no direction. More

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Our salesperson, Chevist was amazing again and provided us excellent sales and customer service in acquiring our new vehicle. us excellent sales and customer service in acquiring our new vehicle. More

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Great service. Went in for maintenance and didn’t have to wait that long. Robert is always on point. Thanks wait that long. Robert is always on point. Thanks More

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The service is reliable, friendly, & very competent. Surroundings are always clean & pleasant. The super nice man who is in charge of my car care went over & above for me today. I didn’t realize I nee Surroundings are always clean & pleasant. The super nice man who is in charge of my car care went over & above for me today. I didn’t realize I needed an appointment - thought it was just an oil change - but it was due for the works, and Robert helped to make that happen. It would have been very difficult for me to get back, and I really appreciate it. Thank you Robert and team! More

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Robert was very helpful and knowledgeable in helping me in my decision to fix m in my decision to fix m More

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Robert is awesome and always provides impeccable customer service and expertise!! Pleasure to work with!! service and expertise!! Pleasure to work with!! More

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I’m very pleased with their speedy service and the great care that my service provider gives to me when I need service on my vehicle care that my service provider gives to me when I need service on my vehicle More

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I met Mr. McDonald March 2019, I had gone into the MB dealership to purchase my Mercedes. I had recently paid off two other vehicle, one of which I had co-signed for a family member and that experience b dealership to purchase my Mercedes. I had recently paid off two other vehicle, one of which I had co-signed for a family member and that experience brought my credit score extremely down. I explained the co-sign situation to Mr. McDonald and he reviewed my credit report and immediately knew that I was financially creditable to repay a MB loan. With his push and assistance, I was approved for my 2020 GLE350 vehicle loan and repaid the loan less than two (2) years. Thank you James for recognizing my credit situation and knowing that I am credit worthy. I will tell everyone to select you for a salesman. More

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Had a great visit at the Mercedes Benz of Silver Spring I recommend the services to anyone who needs it. Everything went well as expected. recommend the services to anyone who needs it. Everything went well as expected. More

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Robert Marr and team provided quick and friendly car maintenance service. I greatly appreciated a small gesture/initiative where they detected that my key fob battery needed replacement and they went ah maintenance service. I greatly appreciated a small gesture/initiative where they detected that my key fob battery needed replacement and they went ahead and replaced it — it is the small things that make a big difference, so thanks so much. More

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