"excellent customer service "
I received excellent service when i visited this location . I had my car towed here and from the beginning to end i was well informed of the status of my car and will definitely come back ... thanks again
"Service and Warranty Repair - 2005 E Class and 2015 S Class"
- P. Gupta
I had the pleasure of visiting the dealership twice in a span of a few weeks - both service related on my two MB vehicles - one under warranty. Whilst I am a long-time customer of this MB dealership, I have had serice done by other dealerships in the area in the distant past. In terms of customer service and quality of work, this dealership is far superior to others in the area. Tom, Christian and their technicians go out of their way to get the proper work done in time and within budget. They are knowledgeable, kind and friendly, and do their utmost best to satsify picky customers - I am certainly one of them. I expect "Best or Nothing" and this dealership - the service area especially upholds that mantra. So hats off to Tom, Christian and the technical team for continuing to do so over a number of years.
"Excellent fast service"
Tom Rodkey and his team did an awesome job. I had a flAt tire. They provided excellent fast service and same day tire change. Would definitely come back and recommend to my friends.
"Great Customer Service!"
- Travis W Bonner
Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary customer service is evident in all actions.
Other Employees Tagged:
" Another positive experience at MB of Silver Spring."
Mohamed worked in a friendly, very patient, diligent and professional manner to help us determine the appropriate options and then find the interior/exterior colors we finally decided on. Great job!
"Mercedes-Benz of Silver Spring - A first Rate Dealership"
Mercedes-Benz of Silver Spring is a small dealership that is large in sales and service, friendliness and concern for their customers. Marcelo Via, Ray Goodarzi, Jim Elefantis, Len Logue, Dorit Figueroa are all people I've known for years and each are first-rate at what they do and first-rate people. Jim Elefantis, the general manager runs an excellent operation.
"James McDonald-Magnifique-Sales/ Service-O'Riley Moonasingh"
Well, I walked in a few weeks and very time he saw me he promised to get me a better car and so it was that he recommended a moving machine and gave me a new experience both buying and now driving it. Yep! I am a satisfied customer.
I have a feeling that this is for a lifetime because service has O'Riley Moonasingh on Gold Team to make me feel that any concerns I have are just those and not problems. Awesome service staff.
Thank you Service Manager Mr. Tom Rodkey for the personal attention to my concerns.