If there were ten stars I would have chosen that option.
Everyone at this dealer ship is customer focused. My service writer, Robert McMillan delivers outstanding customer service 24/7, 365. He is a cust
Everyone at this dealer ship is customer focused. My service writer, Robert McMillan delivers outstanding customer service 24/7, 365. He is a customer service pro!
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by Dominator1
Service Price Transparency
Jun 21, 2023 -
Pat Lobb Toyota of McKinney responded
Thank you for the kind words for Robert and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Arik Florczak
Service Director
Jun 21, 2023 -
Dominator1 responded
Thank you for sharing my thoughts with your staff especially Robert. I thoroughly enjoy my visits to your dealership.
All my best to everyone and continued success. You have developed the formula for it.
Dom Cannatelli
Robert McMillan helped me get my car serviced.
I always appreciate the service department helping me out.
I always appreciate the service department helping me out.
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by rita_roxanne
Service Price Transparency
Jun 16, 2023 -
Pat Lobb Toyota of McKinney responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Robert delivered such a great experience!
Arik Florczak
Service Director
Robert McMillan was my service advisor and he was great.
He explained everything before and after the service. He gave me a heads up about the next scheduled service. The waiting area was nice and comfor
He explained everything before and after the service. He gave me a heads up about the next scheduled service. The waiting area was nice and comfortable. I would recommend Toyota of McKinney and ask for Robert.
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by Debbie
Jun 08, 2023 -
Pat Lobb Toyota of McKinney responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Robert here at Pat Lobb Toyota of McKinney to be a positive one. Please don't hesitate to reach out if you need anything else.
Arik Florczak
Service Director
I have been a Pat Lobb customer for many years, and
Robert is one of the reasons (as are all service reps I have dealt with.) He has helped me out on numerous occasions, whether my service needs were l
Robert is one of the reasons (as are all service reps I have dealt with.) He has helped me out on numerous occasions, whether my service needs were large or small. He is honest, truthful in his communication, and provides excellent guidance for current/future maintenance needs. Most recently my tire pressure warning light came on during my commute home after a long day. By the time I reached home I could tell a tire was going soft. My first thought – call Robert. Even though it was late in the afternoon, he had me come in and had the tire patched in less than 30 minutes. Wow! His dedication to servicing my needs probably saved me 2-3 hours of lost work time. I could go on with numerous other examples of his commitment to my safety and well-being, but let me just say that whether work on my vehicle is $50 or $2000 I trust Robert and Pat Lobb to do whatever is needed. Thank you, as always.
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by Howard Burdick
Service Price Transparency
Jun 08, 2023 -
Pat Lobb Toyota of McKinney responded
Thanks for sharing about your experience with Pat Lobb Toyota of McKinney. We appreciate your business, Howard, and hope to see you again soon!
Arik Florczak
Service Director
Excellent service.
I am always pleased with Robert he’s is great!!!he has great customer service and is honest which is very important to all customers
I am also very
I am always pleased with Robert he’s is great!!!he has great customer service and is honest which is very important to all customers
I am also very pleased with the service done to my car snd the technicians that did the work.
All in all it’s a great experience at your dealership.
Ps:
Your restrooms are the cleanest I’ve ever seen.
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by Little bear
Service Price Transparency
May 17, 2023 -
Pat Lobb Toyota of McKinney responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Pat Lobb Toyota of McKinney!
Arik Florczak
Service Director
This dealership was great.
Very easy to work with and seamless process. George Mogollon was very professional and helpful!
Very easy to work with and seamless process. George Mogollon was very professional and helpful!
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by corinne.williamsx
May 14, 2023 -
Pat Lobb Toyota of McKinney responded
Thank you, Corrine! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new vehicle and thank you for choosing Pat Lobb Toyota of McKinney.
Tony Yazbeck
General Sales Manager
Robert McMillan was my service advisor and he was very
professional and friendly. He got my car done in less than an hour. I will definitely go to Toyota of McKinney from now on because of Robert’s servi
professional and friendly. He got my car done in less than an hour. I will definitely go to Toyota of McKinney from now on because of Robert’s service even though there’s another Toyota location very much closer to me.
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by aknss
Service Price Transparency
May 07, 2023 -
Pat Lobb Toyota of McKinney responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Arik Florczak
Service Director
Robert is an excellent service rip gnosis business checks
out any other concerns Service wait time was excellent
out any other concerns Service wait time was excellent
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by evsleast
Service Price Transparency
May 07, 2023 -
Pat Lobb Toyota of McKinney responded
Thank you so much for your excellent review! We are so glad that Robert had the opportunity to work with you, and we are thrilled that you found your experience with us here at Pat Lobb Toyota of McKinney to be a positive one. Please don't hesitate to reach out if you need anything else.
Arik Florczak
Service Director
May 08, 2023 -
evsleast responded
Well believe it or not my wife and my granddaughters bought that new in Lewisville Tx so it wasn't too long for Robert became my service tech so he left eventually came back then he left again to your dealership I moved from Lewisville to Celina in 2018 ! and about that same time the third owner of Toyota Lewisville decided to cancel my lifetime oil change, informed me I would have to prove I had a lifetime call change! I said I would never buy another new vehicle there and we had three purchases over the years there plus my sons business we least three sienna vans for Addison Pain Management not directly from them but that's where I had them serviced! So something to keep in mind if they come out with the new smaller stout Toyota pick up I'm sort of interested that didn't have to be top-of-the-line 76 so I'm not gonna go in debt up to my eyeballs probably will pay a Fairmount down so whenever you get information of Toyota go to build send me word And we'll see what happens !Roberts a good service tech
So the old 2010 is it approaching 230,000 miles on it .? pretty much is been maintained according to schedule plus several major recalls calls! Thanks for the opportunity for my input
Pat Lobb runs a ver efficient and well organized
business. The service was courteous and prompt. As far as I know, it was also done to perfection (hopefully!). They are my go-to car service prov
business. The service was courteous and prompt. As far as I know, it was also done to perfection (hopefully!). They are my go-to car service providers!
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by millie b
May 01, 2023 -
Pat Lobb Toyota of McKinney responded
Thank you for your very kind review, Millie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Pat Lobb Toyota of McKinney.
Arik Florczak
Service Director
Are service advisor Robert McMillan was spot on!
He listened and delivered in record time. We ask for him for are next service.
He listened and delivered in record time. We ask for him for are next service.
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by Casper
Service Price Transparency
Apr 23, 2023 -
Pat Lobb Toyota of McKinney responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Robert here at Pat Lobb Toyota of McKinney.
Arik Florczak
Service Director