Robert Muir | Page 2

My 3rd Toyota Tacoma purchase at Lithia Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Kristen Paulson. I have purchased 3 Tacoma TRD Off Road trucks in the last 4 years from Lithia. A 2016 4-door Crew Cab, 2017 Access Cab, and another 2020 4-door Crew Cab. Ms. Paulson was the primary sales person for the 2016 and 2020 Crew Cabs, and assisted on the sale of the 2017 Access Cab. Her knowledge, skills, and abilities as it pertains to the Toyota brand is exceptional. The purchase of the 2020 was very involved. She skillfully guided me through the ordering process of a special factory ordered truck. She enlisted the talented Parts and Service personnel in the procuring and installing the upgraded Pro Off Road suspension, and the installation of special order FabFour front bumper. He guidance in the selection of the TRD wheels and other accessories was invaluable. Ms. Paulson kept me updated weekly on the production of my new Tacoma. When I went to pick it up . . . it was PERFECT!! THANK YOU Ms. Paulson, Ryan Holly (Parts) and Robert Muir (Service). Excellent people and a great team. I highly recommend Lithia Toyota of Billings, MT. Quality and service from start to finish. More

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I’m always very pleased with bring my vehicles in for service Robert is always very friendly and willing to help with that whatever I need done service Robert is always very friendly and willing to help with that whatever I need done More

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Called about a problem with my 4Runner and they got me in the same day fixed the problem very quickly and at a very reasonable price!! the same day fixed the problem very quickly and at a very reasonable price!! More

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Great Very happy with the service and the Robert was most helpful and has a good memory of our history. Very impressed. Keep up the good work. Very happy with the service and the Robert was most helpful and has a good memory of our history. Very impressed. Keep up the good work. More

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Very professional and friendly, always go the extra mile to ensure customer satisfaction. Genuinely care about the customers and their needs even after the sale! to ensure customer satisfaction. Genuinely care about the customers and their needs even after the sale! More

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Great service as usual I got a call reminding me I had missed the service on my truck. I really liked that because since we don't drive the truck much except winter I had fo I got a call reminding me I had missed the service on my truck. I really liked that because since we don't drive the truck much except winter I had forgotten I hadn't gotten the oil changed. Usually I do it when I take the car in but for some reason I decided to skip the truck. Won't do that again. Service is always the best at Lithia Toyota. More

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Great - in and out The service was great. Saturday’s are always busy, but I got in and out of there timely. I had a rock chip in my window, which was scheduled for later The service was great. Saturday’s are always busy, but I got in and out of there timely. I had a rock chip in my window, which was scheduled for later that day to get it repaired. Thank You More

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Great service, friendly, eager to answer any questions very through in answering questions and explaining what was done and what service needed to be done. very through in answering questions and explaining what was done and what service needed to be done. More

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Real Customer Service Thanks again for helping us out without an appointment. The oil change may have been no big deal to you but it was important for us to have before ou Thanks again for helping us out without an appointment. The oil change may have been no big deal to you but it was important for us to have before our road trip! More

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Service done promptly at time of appointment. Everyone was pleasant and helpful. All information on the vehicle relayed to me. I look forward to using the se done promptly at time of appointment. Everyone was pleasant and helpful. All information on the vehicle relayed to me. I look forward to using the service dept again. More

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