Robert Muir | Page 6

Maintenance Work I recently scheduled routine maintenance online. When I arrived at the dealership I discovered that I had clicked the wrong date when completing the I recently scheduled routine maintenance online. When I arrived at the dealership I discovered that I had clicked the wrong date when completing the online form. As I live in Red Lodge and was leaving town for a week and needed the SUV, I was concerned at the prospect that I would not be able to have the vehicle serviced as planned. Fortunately, after a wait of about twenty minutes, I was informed that a cancellation had occurred and that they would be able to completely perform all my requested maintenance items. This was a very busy day in the service department and I was grateful and impressed by there ability to perform and deal with a customer in a timely and professional manner. Kudos to the entire service area! More

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Robert made sure my Camry alignment was perfect.... My Camry front end was messed up and would not track properly on wet roads. I called Robert and he set me up first thing in the morning to have it al My Camry front end was messed up and would not track properly on wet roads. I called Robert and he set me up first thing in the morning to have it aligned.. It took about an hour and was on my way. Wow! what a difference! I drives like a new car again! I always feel important when I come in for service. More

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Flawless Service I have been taking my vehicles to Lithia Toyota in Billings since 2002, and my experiences with them have always been great! I loved my first Toyota I have been taking my vehicles to Lithia Toyota in Billings since 2002, and my experiences with them have always been great! I loved my first Toyota, and the fact that I bought a second Toyota had as much to do with service department as it did with the Toyota brand. More

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Decent I had an oil change scheduled via phone and somehow my appointment never made it in their system. Therefore showed up and everyone was puzzled. Lucki I had an oil change scheduled via phone and somehow my appointment never made it in their system. Therefore showed up and everyone was puzzled. Luckily the walk-in gentleman was free and able to get me taken care of which I was very thankful for but I don’t understand how I can make an appointment over the phone with a gal and then it never make it to their system. That’s the only reason for the 4 stars. I don’t recall their names but everyone was great. More

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Wonderful We have gone there for years....will continue to do so. Friendly staff, competent service. We feel really lucky to have a place we can really trust. We have gone there for years....will continue to do so. Friendly staff, competent service. We feel really lucky to have a place we can really trust. More

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Scheduled maintenance I am always greeted warmly. Everyone is courteous. My car is ready when promised. The courtesy van takes me where I need to go while waiting. I am always greeted warmly. Everyone is courteous. My car is ready when promised. The courtesy van takes me where I need to go while waiting. More

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Great service. I have always had good service with Lithia Toyota. I wanted an oil change before going on a trip and the service department got me in before I had to I have always had good service with Lithia Toyota. I wanted an oil change before going on a trip and the service department got me in before I had to leave town. They check everything besides just an oil change which I really appreciate. The people who work there are always kind and will help with whatever concerns I have. More

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Roll out the red carpet! This our seventh Toyota that we have purchased through Lithia Toyota of Billings and beyond Toyota quality and reliability the primary reason we keep This our seventh Toyota that we have purchased through Lithia Toyota of Billings and beyond Toyota quality and reliability the primary reason we keep buying is the exemplary customer service and support! The entire staff from upper management, service management, counter people, service techs, etc... Everyone is awesome! Keep the great staff you have and I will always be a return customer! More

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Montanan Prompt service, checked brakes as asked, fixed protective seal on front fender and even found another bubble on mirror protective seal that needed rep Prompt service, checked brakes as asked, fixed protective seal on front fender and even found another bubble on mirror protective seal that needed repair. Robert Muir is always knowledgeable, very thorough, and always looking out for me as a customer. The repair and lube staff have always been the best. More

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Thorough, quick oil change Rough start getting through the phone system. Kept getting put on hold for ever. Robert helped me out and got an appointment set up and discounted th Rough start getting through the phone system. Kept getting put on hold for ever. Robert helped me out and got an appointment set up and discounted the oil change due to the "hold" issue. The oil change was under an hour and very thorough. More

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