Service was prompt and I was kept informed through texts
about the progress of the work. Also received a free Lyft ride home!
about the progress of the work. Also received a free Lyft ride home!
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by PABRAMOWITZ
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2025 -
Volvo Cars Santa Monica responded
Thank you for sharing your experience with Volvo Cars of Santa Monica. We are glad to hear our team kept you updated and that the complimentary Lyft ride added convenience to your visit. We appreciate your feedback and look forward to helping you again.
A seamless process.
I called the service departed and spoke with Robert Munoz We agreed on a dropoff time and day
I drove my car to the Volvo and met my sales rep
I called the service departed and spoke with Robert Munoz We agreed on a dropoff time and day
I drove my car to the Volvo and met my sales rep I didn’t take the car directly to service. My sales rep drove with me to the service dept
Robert is professional and engaging
I was sent home in a Lyft and my car was delivered within the day to my home
Excellent service and attention I am very pleased
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by BARBARA34
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2025 -
Volvo Cars Santa Monica responded
Hi Barbara, thank you for sharing your experience! We’re delighted to hear that Robert Munoz and our team at Volvo Cars of Santa Monica provided such professional and attentive service. It’s wonderful to know your visit was seamless and that your car was returned to you the same day.
Well organized and swift.
Very committed to excellent customer satisfaction. Thorough and professional customer service.
Very committed to excellent customer satisfaction. Thorough and professional customer service.
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by OALZUMAI
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2025 -
Volvo Cars Santa Monica responded
Hi, thank you for your feedback! We’re glad to hear that our team at Volvo Cars of Santa Monica provided well organized, swift, and professional service. Your satisfaction is very important to us and we appreciate you taking the time to share your experience.
The Volvo service team has been great.
Love the concierge pickup and drop off service and Robert's team was fast, professional and helpful.
Love the concierge pickup and drop off service and Robert's team was fast, professional and helpful.
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by S0
Verified Customer
Verified Customer
Service Price Transparency
Sep 20, 2025 -
Volvo Cars Santa Monica responded
Thank you for your kind words! We are delighted to hear you enjoy the concierge pickup and drop off service and that Robert's team at Volvo Cars of Santa Monica provided fast, professional, and helpful service. We look forward to serving you again.
Prompt, good communication, and video report was much
appreciated, appointment times were easy to get.
appreciated, appointment times were easy to get.
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by ADELESENDER
Verified Customer
Verified Customer
Other Employees Tagged:
Lady who is the greeter, did great
Sep 18, 2025 -
Volvo Cars Santa Monica responded
Here’s a warmer, more personal version:
Thank you for taking the time to share your experience. We’re so glad to hear that the team at Volvo Cars of Santa Monica was prompt, kept you informed, and that the video report was helpful. We’re also happy that getting your appointment scheduled was easy. Your feedback means a lot to us!
Robert is always professional and a pleasure to work with
at Volvo. I appreciate how he takes care of things quickly and is so gracious. Thank you so much.
at Volvo. I appreciate how he takes care of things quickly and is so gracious. Thank you so much.
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by Clare
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2025 -
Volvo Cars Santa Monica responded
Hi Clare,
Thank you for your kind words. We’re thrilled to hear Robert consistently provides professional and gracious service. It’s wonderful to know he makes the process smooth and enjoyable for you at Volvo Cars of Santa Monica.
Great experience.
Professional, easy and well organized. Thank you, Santa Monica Volvo. Very grateful for the service provided.
Professional, easy and well organized. Thank you, Santa Monica Volvo. Very grateful for the service provided.
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by RYAN
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2025 -
Volvo Cars Santa Monica responded
Thank you for your kind words, Ryan. We’re glad your experience at Volvo Cars of Santa Monica was professional, easy, and well organized. We appreciate your gratitude and look forward to serving you again.
Very friendly and easy to work with.
Robert made me a video of how to install and remove the bike rack, which was super helpful
Robert made me a video of how to install and remove the bike rack, which was super helpful
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by PANIAPOST
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2025 -
Volvo Cars Santa Monica responded
Thank you for your kind review. We’re glad to hear Robert and our team at Volvo Cars of Santa Monica made your experience friendly and easy. It’s great that the video on installing and removing your bike rack was helpful and we’ll be sure to pass along your appreciation to Robert.
I am using this dealership for over 15 years.
They always take good care of the car and me. Thanks
They always take good care of the car and me. Thanks
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by YSTOLYARE
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2025 -
Volvo Cars Santa Monica responded
Thank you for your loyalty, and for trusting Volvo Cars of Santa Monica for over 15 years. We are thrilled to hear that you and your car are always well taken care of, and we look forward to serving you for many more years!
Volvo Santa Monica recently helped me with some service
needs for my car, and I couldn’t be happier with the experience. They were quick, efficient, and made the whole process stress-free. On top of that,
needs for my car, and I couldn’t be happier with the experience. They were quick, efficient, and made the whole process stress-free. On top of that, their team was incredibly kind and welcoming — it really stood out. Highly recommend!
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by PISANOKAT1
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2025 -
Volvo Cars Santa Monica responded
We're delighted to hear that you have a top-notch service experience at Volvo Cars Santa Monica! We truly appreciate your recommendation, and we look forward to welcoming you back in the future! Safe travels!
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