Robert Munoz | Page 51

Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

by LDEMONDESIR Verified Customer Verified Customer

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Santa Monica Volvo has been the best! They are kind and go above and beyond to give excellent service. They are kind and go above and beyond to give excellent service. More

by COLORBYJOSHUA Verified Customer Verified Customer

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Robert is trustworthy. Doesn't try to talk around you or confuse you. Tells you what the problem is, the options, AND then he keeps you updated. Doesn't try to talk around you or confuse you. Tells you what the problem is, the options, AND then he keeps you updated. More

by MATHSURVIVOR Verified Customer Verified Customer

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Very good and attentive staff helped me with any problems I had and got the job quick will be back. I had and got the job quick will be back. More

by YURIKAMISAMA7 Verified Customer Verified Customer

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The car required towing and a system update within 2 weeks of ownership. The service was very fast and the people very nice, but the car should have been updated before we drove it off the lot initially weeks of ownership. The service was very fast and the people very nice, but the car should have been updated before we drove it off the lot initially. More

by ALEXANDRAWYNN11 Verified Customer Verified Customer

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Was great. Quick and helpful with no issues. Would recommend to my friends and had no issues at all with it. Quick and helpful with no issues. Would recommend to my friends and had no issues at all with it. More

by DAVID.DATTNER Verified Customer Verified Customer

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Robert and the service team at Volvo of Santa Monica continue to take good care of our car, which we greatly appreciate! continue to take good care of our car, which we greatly appreciate! More

by TRAMERB Verified Customer Verified Customer

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Robert is exceptional! Robert is the reason I will continue to come back to Volvo Cars Santa Monica. I gave the dealership itself 4 stars (vs 5) because there wasn’t a l Robert is the reason I will continue to come back to Volvo Cars Santa Monica. I gave the dealership itself 4 stars (vs 5) because there wasn’t a loaner car available for me, and I feel like that could be managed better at the top. But Robert had a solution for me and made the experience great! More

by MADISONKUHNE Verified Customer Verified Customer

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First time I had my vehicle serviced at Volvo Cars Santa Monica and was very happy with my experience. Robert and team made sure they took good care of me and my car. As my wife and I turned over the vehi Monica and was very happy with my experience. Robert and team made sure they took good care of me and my car. As my wife and I turned over the vehicle for service, we talked about where we would have lunch. Without missing a beat, Robert offered to get us a ride to the commercial area and back. That was much appreciated. I brought the vehicle in for 60K service. Less than three hours later Robert called to inform me the vehicle was ready. Once my wife and I were back at the dealership and paid the bill, the vehicle was in front and ready for us. Everything was very convenient and went very smoothly. Everything was uneventful as it should. That's customer service. More

by mramos68 Verified Customer Verified Customer

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Robert gave sound advice and treated my car well. The service check was conducted promptly and efficiently, ensuring that my vehicle received exactly what it needed - no unnecessary add-ons. It's ref The service check was conducted promptly and efficiently, ensuring that my vehicle received exactly what it needed - no unnecessary add-ons. It's refreshing to find a dealership that prioritizes honesty and quality service. I highly recommend them to anyone in need of reliable automotive care. More

by JENICANANAO Verified Customer Verified Customer

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