Robert Munoz | Page 51

First time I had my vehicle serviced at Volvo Cars Santa Monica and was very happy with my experience. Robert and team made sure they took good care of me and my car. As my wife and I turned over the vehi Monica and was very happy with my experience. Robert and team made sure they took good care of me and my car. As my wife and I turned over the vehicle for service, we talked about where we would have lunch. Without missing a beat, Robert offered to get us a ride to the commercial area and back. That was much appreciated. I brought the vehicle in for 60K service. Less than three hours later Robert called to inform me the vehicle was ready. Once my wife and I were back at the dealership and paid the bill, the vehicle was in front and ready for us. Everything was very convenient and went very smoothly. Everything was uneventful as it should. That's customer service. More

by mramos68 Verified Customer Verified Customer

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Robert gave sound advice and treated my car well. The service check was conducted promptly and efficiently, ensuring that my vehicle received exactly what it needed - no unnecessary add-ons. It's ref The service check was conducted promptly and efficiently, ensuring that my vehicle received exactly what it needed - no unnecessary add-ons. It's refreshing to find a dealership that prioritizes honesty and quality service. I highly recommend them to anyone in need of reliable automotive care. More

by JENICANANAO Verified Customer Verified Customer

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The best Volvo service I have ever received. Prompt, courteous, answers all our questions, Helpful in making shuttle srrvices Prompt, courteous, answers all our questions, Helpful in making shuttle srrvices More

by RDROGIN Verified Customer Verified Customer

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Excellent service from Robert! He was accessible and communicative throughout the process. I appreciated his advice. He was accessible and communicative throughout the process. I appreciated his advice. More

by JJDOLL79 Verified Customer Verified Customer

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No issues. They were on schedule and courteous. Service was thorough and timely as I was waiting for my care. They were on schedule and courteous. Service was thorough and timely as I was waiting for my care. More

by ELISEPERER Verified Customer Verified Customer

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I always go to Santa Monica Volvo for my servicing and repair needs. The current team is great about communicating, setting expectations, and making me feel valued. The techs are excellent as well! repair needs. The current team is great about communicating, setting expectations, and making me feel valued. The techs are excellent as well! More

by TIMOTHY.KATLIC Verified Customer Verified Customer

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I know all car dealers do this but being able only to talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free wh talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free when the advisor who was free could have just asked the person working on my car. More

by SHESH46 Verified Customer Verified Customer

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The service center facilities are not nice like Mercedes and BMW. Robert Munoz, though, is excellent. and BMW. Robert Munoz, though, is excellent. More

by michelle.horwitch Verified Customer Verified Customer

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Service staff is very friendly and communicates well. Once they knew I'd be waiting for my car, they made sure to speed up the process and kept me looped in on timing updates. They were even done 15 minu Once they knew I'd be waiting for my car, they made sure to speed up the process and kept me looped in on timing updates. They were even done 15 minutes earlier than the stated time. Car was shiny and clean, plus my tires had air. Nice experience! More

by Karen I. Verified Customer Verified Customer

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The experience with Klaus was very smooth, just like with Robert in the past years. The communication is efficient, so no complaints. Robert in the past years. The communication is efficient, so no complaints. More

by Mete Verified Customer Verified Customer

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