Robert Munoz | Page 52

The best Volvo service I have ever received. Prompt, courteous, answers all our questions, Helpful in making shuttle srrvices Prompt, courteous, answers all our questions, Helpful in making shuttle srrvices More

by RDROGIN Verified Customer Verified Customer

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Excellent service from Robert! He was accessible and communicative throughout the process. I appreciated his advice. He was accessible and communicative throughout the process. I appreciated his advice. More

by JJDOLL79 Verified Customer Verified Customer

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No issues. They were on schedule and courteous. Service was thorough and timely as I was waiting for my care. They were on schedule and courteous. Service was thorough and timely as I was waiting for my care. More

by ELISEPERER Verified Customer Verified Customer

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I always go to Santa Monica Volvo for my servicing and repair needs. The current team is great about communicating, setting expectations, and making me feel valued. The techs are excellent as well! repair needs. The current team is great about communicating, setting expectations, and making me feel valued. The techs are excellent as well! More

by TIMOTHY.KATLIC Verified Customer Verified Customer

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I know all car dealers do this but being able only to talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free wh talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free when the advisor who was free could have just asked the person working on my car. More

by SHESH46 Verified Customer Verified Customer

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The service center facilities are not nice like Mercedes and BMW. Robert Munoz, though, is excellent. and BMW. Robert Munoz, though, is excellent. More

by michelle.horwitch Verified Customer Verified Customer

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Service staff is very friendly and communicates well. Once they knew I'd be waiting for my car, they made sure to speed up the process and kept me looped in on timing updates. They were even done 15 minu Once they knew I'd be waiting for my car, they made sure to speed up the process and kept me looped in on timing updates. They were even done 15 minutes earlier than the stated time. Car was shiny and clean, plus my tires had air. Nice experience! More

by Karen I. Verified Customer Verified Customer

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The experience with Klaus was very smooth, just like with Robert in the past years. The communication is efficient, so no complaints. Robert in the past years. The communication is efficient, so no complaints. More

by Mete Verified Customer Verified Customer

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ROBERT IS THE BEST! !!!!! Brought my car into the Santa Monica Dealership and was treated so respectfully. The service was fast and efficient and everyone couldn't do eno !!!!! Brought my car into the Santa Monica Dealership and was treated so respectfully. The service was fast and efficient and everyone couldn't do enough to make me comfortable. I will ALWAYS come back to this Dealership for my service. More

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THE LONG AWAITED REVIEW FOR ROBERT! I recently had my car serviced at a Volvo and was thoroughly impressed with their customer service. Robert was friendly, knowledgeable, and attentive I recently had my car serviced at a Volvo and was thoroughly impressed with their customer service. Robert was friendly, knowledgeable, and attentive from the moment I arrived. They took the time to understand my concerns and kept me well-informed throughout the process. The communication was exceptional, with clear explanations of the maintenance procedures and any additional recommendations. They were transparent about costs and ensured I had all the information needed to make informed decisions. Overall, the customer service I received was top-notch! LOVE YOU ROBERT!! More

by Lucas Henesy Verified Customer Verified Customer

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