Robert Munoz | Page 6

Klaus Dela Paz and Arnold Alsua are very good. They provide honest and efficient service assistance and don't do anything that is not needed. Service repair usually costs more than at independent They provide honest and efficient service assistance and don't do anything that is not needed. Service repair usually costs more than at independent service providers, but at least one knows one is getting authentic parts, and quality and correct repairs. More

by JESMILES Verified Customer Verified Customer

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Great service dept ! ! everyone cares about you and your car to make everything perfect thanks ! ! everyone cares about you and your car to make everything perfect thanks ! More

by Bill W Verified Customer Verified Customer

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Robert was extremely professional and helpful. Communication was very smooth. A pleasure to work with. Communication was very smooth. A pleasure to work with. More

by G E Verified Customer Verified Customer

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The Volvo service department is excellent! From the moment I dropped off my car to when I picked it up everyone was super helpful! pick up my friend for a service. They sent me videos of the From the moment I dropped off my car to when I picked it up everyone was super helpful! pick up my friend for a service. They sent me videos of the inspection and shared all the details that need to be addressed. I was able to pick it up the same day! I will be using this Volvo service location again! More

by OHJOYOUS Verified Customer Verified Customer

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My car went in and was there for two weeks. They gave us a loaner. The communication wasn’t great and since we were initially told it’d be a day or two fix I would have expected better. My husb They gave us a loaner. The communication wasn’t great and since we were initially told it’d be a day or two fix I would have expected better. My husband had to constantly check and a couple times he was told it will be ready by x day it wasn’t. More

by MOLLYCLEMENT16 Verified Customer Verified Customer

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I have had multiple Volvos and not sure I will continue buying these cars based on the experience I’m having. I have a 2019 xc60 t8 (hybrid)……very low mileage 32,014 and I have this hybrid system failure buying these cars based on the experience I’m having. I have a 2019 xc60 t8 (hybrid)……very low mileage 32,014 and I have this hybrid system failure and weird grinding noise while driving. I took it directly to the dealer because they’re supposed to be experts on their product. They diagnosed it and I paid $1,817 to change the coolant pipe and flush /change the coolant. Error codes were cleared and they test drove the car and deemed it safe. They even did the courtesy of dropping it off at my home because I was short on time and leaving on a road trip and had waited a week to get my car back. Upon driving the car, almost right away we notice the error message and the grinding sound was even louder than before. A separate problem with key fobs not locking and starting the car wasn’t even addressed. I took it back …Klaus, my adviser apologized and said it was unacceptable. Next he tells me there is a different coolant pipe that is pinched and it will be another $944 + tax to fix it. Regarding the keys, the tiny plastic tab inside the each key fob were broken and could not be repaired or switched out with another shell. The charge for 2 new FOBS is $1,369 + tax! This key problem seems to me like a design error…tiny plastic tabs breaking? The electronics and everything else works but because a little tab can’t put enough pressure on the battery the whole thing is for the garbage?! It’s not like I lost my keys in a fire, they are perfectly fine expect for the little plastic tabs. Online you can buy new key FOB shells for $179. The dealer is charging their customers a fortune for the programing which they don’t make accessible to independent repair shops. Why gouge your own customers in this petty way? I wouldn’t expect that from VOLVO….Porsche yes…. Back to the coolant pipe. My previous car was a hybrid Cayenne with more mileage, and never had such problems. Why didn’t they see the pinched pipe the first time? Or did they pinch it accidentally when they put it back together. Why didn’t they check all the pipes initially? Is the car engineering that complicated that even when the service foreman is working directly with Volvo corp USA they can’t figure it out? I understand I’m paying premium pricing for service from a Westside area dealership but I except them to be experts on their product. I don’t want to pay over and over again for guess work while they change each hose one by one. The way things have been handled I do not trust this Santa Monica dealership. I’ve never had this kind of experience at other Volvo dealers in the area. I don’t think my service advisor Klaus, was being honest about the car passing the test drive before it was delivered to me. First he said it was driven for 20 miles, in a later text he said my car had been test driven for at least 50-60 miles. Which is it because the invoice shows the exact same mileage in and out…. They should know how many miles it takes for the engine error light to recalibrate. In any case there’s no denying the grinding/rubbing sound when the car was in motion never went away. I wrote to the assistant service manger, and no response. When I called to speak to the manager I was instead forwarded to Klaus. I’m not even sure the service manager saw all my correspondence or if he did is just too important to speak to me. Since there’s no direct email or extension number provided for the manager I’ve had to leave voicemail and emails on the dealership’s general inquiry line and inbox. Hopefully I will hear back . I generally don’t post negative review for little things but I think it’s important for potential customers to know how things are handled here. I myself always appreciate both positive and negative customer reviews and find them the most helpful in my decision making. A More

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The staff is friendly and my car was done well ahead of schedule. It could not have gone smoother! schedule. It could not have gone smoother! More

by GRINSLER Verified Customer Verified Customer

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Excellent service! The staff was extremely efficient, courteous and helpful! Direct service with Robert M. was stellar! Volvo of Santa Monica Service Team thank yo The staff was extremely efficient, courteous and helpful! Direct service with Robert M. was stellar! Volvo of Santa Monica Service Team thank you for your kindness! More

by CJL Verified Customer Verified Customer

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I've been coming here for 15 years and also receive great service. The work is done fast and always good communication throughout the process. service. The work is done fast and always good communication throughout the process. More

by MEGHANNRUSSELL Verified Customer Verified Customer

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The service at the dealership was good and timely. I appreciate that the car was returned freshly washed. I appreciate that the car was returned freshly washed. More

by imshure Verified Customer Verified Customer

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