Robert Munoz | Page 7

My car was towed transported to volvo santa monica service - the service was excellent. I got my car back with excellent functionality. Klaus has excellent communication skill - updated me as to what service - the service was excellent. I got my car back with excellent functionality. Klaus has excellent communication skill - updated me as to what is the problem with my car. Robert was also nice and helpful .Very satisfied More

by TPALMA Verified Customer Verified Customer

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It was really great. They were quick, efficient, and knowledgable. They also catered to the specific needs of my vehicle. They were quick, efficient, and knowledgable. They also catered to the specific needs of my vehicle. More

by STEPHEN.ANDREW.RAMOS Verified Customer Verified Customer

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robert was very helpful, accommodating & communicative. he kept me posted when he ordered my part & throughout the work day so i knew when my car would be ready. thank you! he kept me posted when he ordered my part & throughout the work day so i knew when my car would be ready. thank you! More

by SHORTMICHELE Verified Customer Verified Customer

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Robert is very service minded and always happy to help! Great experience with my service appointments here. Thanks! Great experience with my service appointments here. Thanks! More

by IAWIK Verified Customer Verified Customer

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Robert was very helpful. It was a great experience with fast and responsive service. Really appreciated the loaner and hope that is always an option. It was a great experience with fast and responsive service. Really appreciated the loaner and hope that is always an option. More

by SUZANNEBFRITZ Verified Customer Verified Customer

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Robert Munoz is always very friendly and explains all clearly. He is a pleasure to work with. All was very organized, including my car being ready for pickup when I had a short work break to pick it up clearly. He is a pleasure to work with. All was very organized, including my car being ready for pickup when I had a short work break to pick it up. More

by JANISGOLDMAN Verified Customer Verified Customer

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Robert and the service team are great; friendly, professional, and easy to work with. Unfortunately, I don’t always feel confident in the recommendations or pricing. I often have to ask a lot of que professional, and easy to work with. Unfortunately, I don’t always feel confident in the recommendations or pricing. I often have to ask a lot of questions and negotiate, and only then find out something may not be necessary, there’s another option, or the price can be reduced. For example, I’ve had an item marked “red” as critical to fix, but after asking more questions, I learned I don’t actually need to address it if I don’t use the car’s start/stop function. Situations like that make me feel like I have to push for clarity instead of getting it upfront. I wish the dealership were more transparent from the start. The customer service is great; I just want the trust and clarity to match. I have a prepaid maintenance plan, so I’ll continue coming here, but I’d be much more comfortable with more upfront honesty and consistency. More

by WEISARAH33 Verified Customer Verified Customer

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This dealership provides the best quality service always consistent, reliable customer service! They are committed to delivering the best service possible! All my needs are met, consistent communications an consistent, reliable customer service! They are committed to delivering the best service possible! All my needs are met, consistent communications and professional service! Very knowledgeable and caring staff! All issues resolved in a timely manner! More

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Mr. Robert is always extremely helpful and efficient. He is professional and professional as well. is professional and professional as well. More

by BHSMP Verified Customer Verified Customer

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Have been with Volvo Santa Monica for about 20 years and both buying a car and service has always been excellent both buying a car and service has always been excellent More

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