Robert Rumfelt | Page 13

Both men were very professional in their service to us We couldn't ask for any better service to us.Scott was very helpful in helping us find the car we were looking for and very patient while we worked th We couldn't ask for any better service to us.Scott was very helpful in helping us find the car we were looking for and very patient while we worked through our trade. More

Helpful 0

Report | Print

Truly helpful - not pushy We came looking for a particular, uncommon feature and thinking we wanted a used Passat. Scott greeted us warmly and quickly got us to a test drive o We came looking for a particular, uncommon feature and thinking we wanted a used Passat. Scott greeted us warmly and quickly got us to a test drive over a very well thought-out route. When we decided against the Passat, Scott listened to our considerations and found another used vehicle that met our needs and was in our price range. Later he even helped by 'phone with a question I had about an indicator light. The paper-work on our purchase was prepared carefully and explained well. The manager was even able to help us with our bank's delay in transferring funds to our checking account! More

Helpful 0

Report | Print

Enjoyable car purchasing experience Larry Keown was helpful as he answered our questions.He was polite and fun to talk with.The Dealership building was nice and clean.Everyone that we sp Larry Keown was helpful as he answered our questions.He was polite and fun to talk with.The Dealership building was nice and clean.Everyone that we spoke with were very courteous . More

Helpful 1

Report | Print

Salesperson Was Great, Detailing Not So Much We bought my used Dodge Grand Caravan on Tuesday and our sales person,Kara, was great. She was knowledgeable and had a great personality. The other pe We bought my used Dodge Grand Caravan on Tuesday and our sales person,Kara, was great. She was knowledgeable and had a great personality. The other people we came in contact with were friendly and easy to deal with. The issues arose when it came time to clean and detail the car as it hadn't been cleaned at all yet. We were told it would take a while to detail the van (which we knew and expected) and we informed them I had somewhere to be at 4:30. They said that was fine and we could come back at a later date if we wanted to have it properly cleaned and we agreed I'd come back in a couple of weeks when I would be off work. Right before we got ready to leave to go by the bank and get the check to pay for the van a little before 3:00, we were stopped by someone and informed that they could get the cleaning done super fast and it would be ready for us when we got back. We arrived back at the dealership at 4:00 and the van wasn't ready. We were told it wouldn't be much longer so we waited, and waited, and waited....My appointment at 4:30 had to be cancelled and my husband had to leave for his job at 5:00, leaving my 27 week pregnant self to sit and wait. Kara was amazing and went back to check on the progress for us several times, even to the point that she started to help the guy clean my van. While she was gone helping, I sat by myself in her office for almost 45 minutes and not one manager came to check on me. I didn't get my van back until 5:55, almost 2 hours after we returned to the dealership. I was hoping to let the sales manager, Jeff Newell, know about my experience waiting after we were told it would be done quickly but he was with a customer. I was so exhausted and frustrated from sitting for so long and missing my appointment that I didn't notice they didn't even remove my "no smoking" stickers (it was previously a rental) from the media console nor did they clean a nasty, sticky drawer with cup holders in it. I completely understand a thorough cleaning and detailing takes time which is why I told them I'd be more than happy to return at a later date when I had lots of time. Instead they promised they could get it done fast and didn't deliver at all. More

Helpful 0

Report | Print

Purschace of Vechicle Village Volkswagen of Chattanooga was fantastic, they made sure customer satisfaction was there top priority. My experience was great and now I'm enjo Village Volkswagen of Chattanooga was fantastic, they made sure customer satisfaction was there top priority. My experience was great and now I'm enjoying my new ride More

Helpful 1

Report | Print

Customer Service: My Needs First I recently purchased a pre-owned car from Village VW after several weeks of searching. Scott Hile and Brian Johnson were two from their sales team th I recently purchased a pre-owned car from Village VW after several weeks of searching. Scott Hile and Brian Johnson were two from their sales team that provided me with exactly what I needed. There customer service was excellent, and focused on what I needed and wanted. They were helpful in many ways and worked with me, providing the information I needed to complete the process of the purchase. I would highly recommend anyone that is in the market to purchase a vehicle, new or pre-owned, to look at their stock and work with their sales team. The team at Village VW are not only courteous, but also customer focused. More

Helpful 0

Report | Print

Great Experience Chad was great to work with as was Robert in finance. It was the easiest car. Using experience we've ever had. Love our Jetta. Chad was great to work with as was Robert in finance. It was the easiest car. Using experience we've ever had. Love our Jetta. More

Helpful 0

Report | Print

Brand new Tiguan This is our third purchase from Smitty, he always goes the extra mile for us. Prepare to be spoiled and treated to the best customer service in town. This is our third purchase from Smitty, he always goes the extra mile for us. Prepare to be spoiled and treated to the best customer service in town. More

Helpful 0

Report | Print

Unexpected Surprise My husband and I were out riding around with no intentions of purchasing another vehicle any time soon. It was more of a research visit. Larry Keown w My husband and I were out riding around with no intentions of purchasing another vehicle any time soon. It was more of a research visit. Larry Keown was not the pushy salesman that I usually try to avoid. He was happy to show us both the CPO vehicle that we purchased as well as the brand new model of the car. He asked the right questions about what we were looking for and made me feel like a truly, valued customer. I had my doubts when we went into the office to look at numbers but Larry really knows his stuff. He and the finance manager got me in a car that I will love for years to come. I would recommend the dealership to anyone and make sure they ask for Larry! If his knowledge and customer service weren't great enough, he also didn't rush us, despite our arrival an hour before closing. Had it not been for Larry and the great finance manager, we may have just window shopped and went home as planned. I sure am glad we didn't! More

Helpful 0

Report | Print

An amazingly wonderful experience! Larry G Keown made for an amazing experience for me today! He is the friendliest, most honest car salesman I have ever met or dealt with! Each gentl Larry G Keown made for an amazing experience for me today! He is the friendliest, most honest car salesman I have ever met or dealt with! Each gentleman I met in the buying experience, including Robert Rumfelt in the finance department, are top-notch. Patient and intelligent as well as helpful and kind! THANK YOU GUYS for getting me in the right car at the right price! YOU ROCK! More

Helpful 0

Report | Print