Robert Schulz
Robert Schulz at Toyota of Des Moines
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Robert Schulz | Page 12

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.6
134 Reviews
4.6

134 Reviews

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134 Reviews of Robert Schulz

October 20, 2023

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Employee Rating

I love this Toyota dealer dealership. In Des, moines. They do a great job. They tell you what they are doing. I live 70 miles away and they get me in. More

by CAROLYNEDSALL
Service Price Transparency
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Recommend Dealer
Yes
Oct 23, 2023

Toyota of Des Moines responded

Thank you for your review! We take pride in providing our customers with the best possible service, and we appreciate your feedback. Thank you for making the drive for us to service your vehicle!

October 18, 2023

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We took our Rav 4 for a routine service. Everyone went smoothly and timely. Even though the service bay was very busy, our experience was very positive. More

by mjmichaels39
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 19, 2023

Toyota of Des Moines responded

We know that your time is valuable, so we appreciate you trusting us to service your Toyota RAV4. We hope to see you again soon for your next routine service. Take care!

October 18, 2023

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Not pleasant. Wouldnots recommend them by far at all so nows either so nows so. More

by mikelathen8707
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Recommend Dealer
No
Oct 20, 2023

Toyota of Des Moines responded

We appreciate your feedback. We would like to hear more about your experience to see if we can work towards a solution. At your earliest convenience, please contact our General Manager, JP Phillips.

Oct 20, 2023

mikelathen8707 responded

Your service guys were so very accusational and accused me and my so friend Richard Sternberg of stealing oem owner's manuals when we were originally given permission from someone else to get those fors my's collection and me friend Debbie Krug so's from Willis has a friend who works for you who can get me a 2018 Rav4 Hybrid book.

October 17, 2023

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Service was great and the job was done quickly. It was way to get in when needed too. More

by NGEE_NT
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Colton Powers , I don’t remember the names or faces. Sorry.

Oct 18, 2023

Toyota of Des Moines responded

It's great to hear that you were happy with our quick and efficient service! We're committed to getting you back on the road as quickly as possible. Thank you for trusting us with your service needs!

October 17, 2023

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over price for an oil change. Considering it’s conventional oil. But was treated very well. They told me that I needed a carrier bearing in my driveshaft. Ask for an estimate so t More

by daniel.givant
Workmanship
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Recommend Dealer
Yes
Oct 18, 2023

Toyota of Des Moines responded

Thank you for the review! We take your feedback seriously, and we will review our pricing to ensure that we are offering our customers a fair value. We appreciate your business and thank you for trusting us with your service needs.

October 16, 2023

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All checks and oil change done quick and I was updated thru the work.So all great in the time spent at the dealership. More

by GARRETTDAVE9
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Recommend Dealer
Yes
Oct 17, 2023

Toyota of Des Moines responded

Thank you for your review over your last oil change visit! We appreciate you taking the time to leave us feedback, and we hope to see you again soon.

October 15, 2023

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Always professional and never wastes my time. The rest of this message is to meet the stupid 15 word minimum…. I hope this doesn’t cause me to detract from the rest of my review. Why is there a More

by dppw1959
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Toyota of Des Moines responded

Thank you for your kind words and your feedback about our service! We understand your frustration with the 15-word minimum requirement for reviews. This requirement is in place to help ensure that reviews are informative and helpful to other customers. However, we also agree that brevity is important, and we will consider removing the minimum word requirement in the future. We appreciate your business and hope to see you again in the future!

October 14, 2023

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Employee Rating

The service was good and I appreciate the inspection video as I can see what they checked. The “free” car wash is not very useful as all the locations are in the western suburbs and a long way away from More

by hawktux84
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Colton Powers

Oct 16, 2023

Toyota of Des Moines responded

Thank you so much for your feedback on your recent service experience. We value your feedback and we are always looking for ways to improve our services. We hope that you will continue to bring your vehicle to us for service in the future.

October 14, 2023

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Thank you for the professional work and great experience at Toyota. Robert was great to work with. More

by kermit4
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Recommend Dealer
Yes
Oct 16, 2023

Toyota of Des Moines responded

Thank you so much for your kind words about your recent experience at Toyota! We will pass the comment along to Robert. Have a great day!

October 14, 2023

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Excellent, timely service with very pleasant personnel. They met my emergency needs keeping me informed of the whole process! More

by LARRY285NOWLER
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Recommend Dealer
Yes
Oct 16, 2023

Toyota of Des Moines responded

Thank you for servicing with us! We're happy to hear that our staff helped with your emergency needs and informed you throughout the process. We hope to be of service again in the future. Take care!

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