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Robert Solis

Overview Reviews (170) Inventory (247)

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Robert Solis

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0

170 Reviews

Overview Reviews (170) Inventory (247)

5.0

170 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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170 Reviews of Robert Solis

November 24, 2025

Dealership Rating

Employee Rating

Robert called me to make sure the proper parts were in place before I came in. Friendly and wants to take care of the customer above all else. place before I came in. Friendly and wants to take care of the customer above all else. More

by schevrette89

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 26, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for taking the time to share your positive service experience. Best Regards, Sassha Motz General Manager

November 22, 2025

Dealership Rating

Employee Rating

Awesome job I like the service. he was very professional and took care of business. he was very professional and took care of business. More

by scottred49

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 24, 2025 -

Germain Honda of Surprise responded

We are pleased to know you enjoyed a 5-star service experience with Robert and our team. Best Regards, Sassha Motz General Manager

November 21, 2025

Dealership Rating

Employee Rating

Robert has been taking care of our 2020 Pilot for almost 3 years offering excellent advice and service. When I need assistance, he is the first person I call. 3 years offering excellent advice and service. When I need assistance, he is the first person I call. More

by WDLOENDORF

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2025 -

Germain Honda of Surprise responded

We greatly appreciate your continued business and trust in Robert to keep you and your Honda safely on the road. Best Regards, Sassha Motz General Manager

November 19, 2025

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Employee Rating

Excellent work and communication on my recent service required for my 2025 CR-V Hybrid required for my 2025 CR-V Hybrid More

by JEFF@DELNERO-ARTWORK.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Proo

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Nov 20, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know that your recent service visit was handled with great care and communication. Our team looks forward to continuing to ensure your overall satisfaction. Best Regards, Sassha Motz General Manager

November 17, 2025

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Employee Rating

Had a great experience. Had a quick diagnosis and repairs were completed equally as quick! Had a quick diagnosis and repairs were completed equally as quick! More

by zathoeny

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 17, 2025 -

Germain Honda of Surprise responded

Our team appreciates your business and thanks you for sharing your overall satisfaction. We do hope your next visit is worthy of a 5-star rating. Best Regards, Sassha Motz General Manager

November 17, 2025

Dealership Rating

Connor's customer service was great from the start! I had alot going on that day and he worked around my schedule until we finalized the purchase. He waited around until late that night to accommodate m I had alot going on that day and he worked around my schedule until we finalized the purchase. He waited around until late that night to accommodate my schedule. He was patient and kind the whole time! Thank you Connor F. More

by armando159.at

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Colin McEuen, Mike (Jersey Mike) Arencibia, Conner Fattore , robert

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Nov 17, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share you 5-star experience with Connor and our team. We are pleased to know that Connor was able to accomodate your busy schedulate and ensure your overall satisfaction. Enjoy the road in your previously loved Honda. Best Regards, Sassha Motz General Manager

November 11, 2025

Dealership Rating

Employee Rating

Robert Solis proved to be a great Service Advisor. Friendly, while being professional. Always a good experience here! Will, most-definitely return for future services to my 2025 Honda Civic Hybrid Spo Friendly, while being professional. Always a good experience here! Will, most-definitely return for future services to my 2025 Honda Civic Hybrid Sport Touring. More

by peter.rivas7274

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Garcia

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Nov 11, 2025 -

Germain Honda of Surprise responded

Thank you for your wonderful feedback on Robert. We are proud of our team members who provide exceptional service, and we truly appreciate your business. Best Regards, Sassha Motz General Manager

November 11, 2025

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Employee Rating

Robert was great. Very knowledgeable and nice to work with. I would come back to work with him Very knowledgeable and nice to work with. I would come back to work with him More

by bmartinez20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 11, 2025 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in Robert and our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

November 07, 2025

Dealership Rating

Employee Rating

Quick and efficient, remembered me from last time a few months ago, and willing to answer any questions I had. Overall great service. months ago, and willing to answer any questions I had. Overall great service. More

by jjlehrack899

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 10, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with our service team. We look forward to seeing you next time. Best Regards, Sassha Motz General Manager

October 31, 2025

Dealership Rating

Employee Rating

Excellent service, Robert was very friendly and helpful. I enjoy when I come for service I enjoy when I come for service More

by kathy.oberg

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Garcia, Alfredo (Al) Bustamante, Kristina Miranda, Maria Jimenez, Todd Forbis, Kevin Proo

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Nov 04, 2025 -

Germain Honda of Surprise responded

Thanks you! We're glad to hear that you had a pleasant and accommodating experience with us, and we hope to work with you again in the future. Best Regards, Sassha Motz General Manager

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