My first experience with Robert was great.
I will definitely be coming to him for my future service.
I will definitely be coming to him for my future service.
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by gilbert.lopez24
Verified Customer
Verified Customer
Service Price Transparency
Service dept.
was very helpful, courteous, and friendly. Notified me when appropriate and worked with me to correct any issues that arose.
was very helpful, courteous, and friendly. Notified me when appropriate and worked with me to correct any issues that arose.
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by tim@countryman.co
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Germain Honda of Surprise responded
Thank you for letting us know that our team ensured you and your Honda were a top priority and were thoroughly taken care of.
Best Regards,
Sassha Motz
General Manager
He did a great job of explaining everything to me before
and after servicing the car. He is always very friendly and makes sure that he answers all your questions. He also asks pertinent questions of you,
and after servicing the car. He is always very friendly and makes sure that he answers all your questions. He also asks pertinent questions of you, makes sure that after everything's done that you are happy, and that you have everything you need before you leave.
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by faithbrow
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Germain Honda of Surprise responded
We appreciate your 5 stars for Robert! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape.
Best Regards,
Sassha Motz
General Manager
Service completed in a timely manner.
Service rep, Robert, very friendly and helpful. Waiting area very clean & comfortable.
Service rep, Robert, very friendly and helpful. Waiting area very clean & comfortable.
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by michaelgeer39
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Germain Honda of Surprise responded
We are happy your enjoyed a positive and comfy service experience. See you next time.
Best Regards,
Sassha Motz
General Manager
Robert Solis at the Service Department is professional
and extremely helpful with my service. He takes care ensuring that we are fully satisfied with the service received on our Honda. Thanks!
and extremely helpful with my service. He takes care ensuring that we are fully satisfied with the service received on our Honda. Thanks!
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by MACxMAC
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Germain Honda of Surprise responded
Thank you for letting us know that Robert ensured you and your Honda were a top priority and are thoroughly taken care of. See you next time.
Best Regards,
Sassha Motz
General Manager
This morning, our 2024 Honda Civic Sport Touring Hatch
received its service bulletin work at Germain Honda of Surprise, and the experience was truly exceptional. Service Advisor Robert and Shop Foreman Au
received its service bulletin work at Germain Honda of Surprise, and the experience was truly exceptional. Service Advisor Robert and Shop Foreman Augie made sure every detail was handled quickly and professionally. We love the facility is clean, quiet, peaceful, the shop is a high-tech environment and the care the technicians show for your car set them apart. With a service experience that's both efficient and friendly, especially thanks to Rob's genuine approach, it's clear our Civics are in the best hands. We will not be going anywhere else for service!
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by HumbleSiPilot77
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Germain Honda of Surprise responded
We thank you for leaving this amazing review and for sharing aspects of your visit that stood out. Our team looks forward to continuing to emulate this level of service going forward.
Best Regards,
Sassha Motz
General Manager
Excellent service every time.
Service personnel are professional and attentive.
My questions are always thoroughly answered.
Service personnel are professional and attentive.
My questions are always thoroughly answered.
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by jules1m
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Germain Honda of Surprise responded
We truly value your business and appreciate your kind words.
Best Regards,
Sassha Motz
General Manager
Professional and work estimates accurate.
Time estimate was on target. People are happy and professional
Time estimate was on target. People are happy and professional
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by ggcrump67
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Germain Honda of Surprise responded
Your overall satisfaction means so much to us all. Thank you for choosing Germain for your automotive service needs.
Best Regards,
Sassha Motz
General Manager
Germain Honda of Surprise answered my call on the Friday
before Memorial Day at 4 in the afternoon. I needed a new alternator and they were able to accommodate me. I took the car into the dealership at ab
before Memorial Day at 4 in the afternoon. I needed a new alternator and they were able to accommodate me. I took the car into the dealership at about 5 PM and they had it fixed by noon the next day (Saturday). I am so grateful for their service! Robert Solis went out of his way to help me and get my car back in working order.
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by j9lak116
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Germain Honda of Surprise responded
Thank you for your kind review. We are happy we were able to assist and get you quickly back on the road to enjoy your holiday weekend.
Best Regards,
Sassha Motz
General Manager
Everything and everybody ran like clock work, polite and
kept me up to date, Great.
kept me up to date, Great.
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by t.goolsby
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Montana
May 27, 2025 -
Germain Honda of Surprise responded
That's great news. Thanks for stopping by to let us know how pleased you were with the supportive dealership visit Robert provided for you.
Best Regards,
Sassha Motz
General Manager