Robert Sullivan | Page 2

OIL & FILTER CHANGE/TIRE ROTATION A Big Thanks to everyone here @ the dealership. Very professional, efficient & courteous from the beginning to end of my service appointment. All my q A Big Thanks to everyone here @ the dealership. Very professional, efficient & courteous from the beginning to end of my service appointment. All my questions were answered. This group goes above & beyond in customer service! More

by RENEEBRYANT Verified Customer Verified Customer

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Great Service Team Service is excellent. Always a great experience. Bob heads up a great crew. The porter who shuffled the car was also great. Sorry can not recall his Service is excellent. Always a great experience. Bob heads up a great crew. The porter who shuffled the car was also great. Sorry can not recall his name. More

by MGVICTOR Verified Customer Verified Customer

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Wojciech Rogoz was very attentive and understood my concerns. Alex Malic has great eye for detail and performance! Both of them keep my car in top condition and it drives like a dream. The team at Zieg concerns. Alex Malic has great eye for detail and performance! Both of them keep my car in top condition and it drives like a dream. The team at Ziegler Mercedes Hoffman is very friendly and very committed to providing the best service. More

by masf Verified Customer Verified Customer

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bored and not helping employee dropping of my 2018 C300 for the B service was quick and easy. I called ahead of my appointment to make sure a loaner car will be ready and it was. Th dropping of my 2018 C300 for the B service was quick and easy. I called ahead of my appointment to make sure a loaner car will be ready and it was. The technician explained all the services required by MB and asked me if I would like to add anything to it. There was no pressure to get any additional service done and all was offered to me with the pricing up front -very unusual for a car dealership. A+ for the check in technician. However returning the loaner car and picking up my car on Saturday 5/2 was ... nicely saying very unprofessional not MB , not even Yugo service level. After drove into the service line I left they key from the loaner on the dashboard and since there was only one tech checking in another customer I took my paperwork and came in to the loaner vehicle office located at the service line bay...I should'n. There was a young lady sitting behind her desk with her computer turned off and way too busy texting on her cell phone. No good morning, no how are you, no nothing, not even looked at me. So I explained to her I would like to return the loaner and get my car back. Without stopping texting or even looking at me, she said "see cashier". Sorry lady I came to you office ans asked b/c I do not know your dealership procedures Went to see a cashier just to find out I need to be checked out from the loaner. Went back and same texting person told me "don't worry about it". Went back to cashier, paid over $800 dollars and was told my car will be ready for me in a minute. It was. Actually in about 3 minutes. While waiting for my car and standing next to the loaner office this young lady was still busy texting. Not only she didn't care she is behind a windows and customers can see her , but she won't put her phone down even when a customer is approaching her directly looking for help. My recommendation as a business owner. Please provide an additional training to her. Ask her to keep her computer screens on all the time while at work. Even if she is not busy. If texting at least do it under the desk not on the desk and when customer is standing next to her office or approaching her with a questions at least put the phone down and make an eye contact. Thank you More

by PAUL Verified Customer Verified Customer

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Omar and Bob great guys. Great service, honest and professional people. I service all my fleet with them (about 22 sprinters). Would highly recommend them. professional people. I service all my fleet with them (about 22 sprinters). Would highly recommend them. More

by DAMIRBASIC25 Verified Customer Verified Customer

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Great service and staff. Omar is the guy you want to work with. He is very knowledgeable and explains everything about the work. I’m very happy with them. Damir with. He is very knowledgeable and explains everything about the work. I’m very happy with them. Damir More

by DAMIRBASIC25 Verified Customer Verified Customer

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It was a pleasant experience except for some problems.Matt Mcguinn fixed it with the approval of Mr Connolley. He is an awesome GM.Thanks problems.Matt Mcguinn fixed it with the approval of Mr Connolley. He is an awesome GM.Thanks More

by ZENYQ101 Verified Customer Verified Customer

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Excellent job and super fast. The airbags were replaced in less than 1 hour. Thank you for an amazing service. Keep up the great service in less than 1 hour. Thank you for an amazing service. Keep up the great service More

by JAIME.MOSCOSO Verified Customer Verified Customer

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EXCELLENT! Great service. Everyone was friendly, efficient and very helpful. Car was very clean when I picked it up. I will definitely service my car here in Great service. Everyone was friendly, efficient and very helpful. Car was very clean when I picked it up. I will definitely service my car here in the future!! More

by LINDAELLIOTT Verified Customer Verified Customer

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