Robert Tew

Intail salesman was ok. Manager was not listening to what I wanted. So I left. Manager was not listening to what I wanted. So I left. More

by ptlbryan75 Verified Customer Verified Customer

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Services were done as scheduled and on-time. Staff members were professional and cordial keeping customer informed. Staff members were professional and cordial keeping customer informed. More

by mkhorsandian Verified Customer Verified Customer

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Imari and robert t. We're great to work with. Fast and friendly service and handling the new car purchace...highly recommended. I have referred several people in the las We're great to work with. Fast and friendly service and handling the new car purchace...highly recommended. I have referred several people in the last couple of weeks. Thanks More

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I scheduled a service appointment to find out I was in a queue that lasted 3 days before anyone looked at my vehicle. I had a TPMS error that took another 2 days to diagnose and $400 just to identify the pr queue that lasted 3 days before anyone looked at my vehicle. I had a TPMS error that took another 2 days to diagnose and $400 just to identify the problem, which I had already pointed out. Then it was another 3 days to get the part and then another day to install. All totaled I was without my truck 12 days and it cost me $1,800. The problem was fixed (hence 2 stars), but not without back and forth conversations with service on status. This is the second time I have had a less than good experience with Royal Moore Service. In the future if I need service I will look for another certified GMC service shop. More

by nw.cofell Verified Customer Verified Customer

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great employees at service area-very friendly and respectful and informatve-will return for service respectful and informatve-will return for service More

by bsd246 Verified Customer Verified Customer

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The contract was not explained and very deceiving since you can’t read it fully. We are mislead by pricing. Discounting but then adding back to the price and then money in that contract and no explanation you can’t read it fully. We are mislead by pricing. Discounting but then adding back to the price and then money in that contract and no explanation for it. Will not be back. Will be trading in the Mazda in about 6 months and done. More

by oooohdonna Verified Customer Verified Customer

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Didn’t work with Mazda, Worked with GMC. Terrible Service Department. I will not visit them again. Because of them I lost a $500 Christmas Deposit to a RV Park in California. Not a Happy C Terrible Service Department. I will not visit them again. Because of them I lost a $500 Christmas Deposit to a RV Park in California. Not a Happy Customer More

by MIKEYO10Q Verified Customer Verified Customer

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Royal Moore has always worked for us. No complaints about work of service. Will return. No complaints about work of service. Will return. More

by dschmidt107 Verified Customer Verified Customer

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They are friendly and treat you good. . The waiting room is clean and fun with no hasle. . The waiting room is clean and fun with no hasle. More

by ron@swanserv.biz Verified Customer Verified Customer

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Always very nice and professional! I really do hate waiting so long for an oil change though. I so wish I could pull in, get the oil changed and pull out in 20 minutes max. I really do hate waiting so long for an oil change though. I so wish I could pull in, get the oil changed and pull out in 20 minutes max. More

by jbuckner1201 Verified Customer Verified Customer

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