Robert Wakefield
Robert Wakefield at Liberty Honda

Robert Wakefield | Page 9

Sales Manager

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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5.0
165 Reviews
5.0

165 Reviews

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165 Reviews of Robert Wakefield

June 08, 2024

Dealership Rating
Employee Rating

Customer Service was great, but they sold me a car that's no good! It has had issues since the 3rd day of receiving it. My sales rep was helpful when issues first arose. One of the service employees w More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marissa Monte, Dave Gunderson, Chloe Truglio , Justin Dingle

Jun 09, 2024

Liberty Honda responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jun 13, 2024

No screen name responded

Feel free to call me, as issues have become much worse. I havent even received a call back from the service manager and I left a message on Saturday 6/8/24. How is it that my battery is already going and apparently the car has an EVAP issue and the light keeps triggering on and off. I called to figure things out with the manager, but no response. To anyone reading this........ BUY A CAR FROM ELSEWHERE AND GO ELSEWHERE FOR SERVICING. Trust me. I've had so many issues. Just read my google review. It's a lot more detailed. A dealership that takes advantage of women.

June 01, 2024

Dealership Rating
Employee Rating

This was our second lease with Liberty Honda and we found the employees friendly courteous and helpful More

by ED.COUGHLIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Plummer, Rocky Hernando

Jun 03, 2024

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team, Ed. We're glad to hear we delivered such a great experience!

May 24, 2024

Dealership Rating
Employee Rating

Good customer service, and a quick financing process. Robbie was patient as I decided which Accord trim level that I wanted to proceed with. More

by Ryanlynch16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocky Hernando

May 29, 2024

Liberty Honda responded

Thanks for your feedback on your recent visit to Liberty Honda. It's great to hear that we were able to assist you and that you had such a positive experience.

May 23, 2024

Dealership Rating
Employee Rating

Explaining policy in simple terms that easy to undestand and comprehend, very helpful, staff are commendable More

by emmyequina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2024

Liberty Honda responded

Thank you, Emmy, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 18, 2024

Dealership Rating
Employee Rating

Explained everything very thoroughly which made the car buying process smooth and his great sense of humor. More

by YDCHAVIS317
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocky Hernando

May 20, 2024

Liberty Honda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 17, 2024

Dealership Rating
Employee Rating

The dealership itself was nice and clean, and had a great selection to view when I was there. Everyone was very approachable and helpful, yet not pushy or too aggressive. Very friendly bunch to work with. More

by amystanchina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocky Hernando

May 17, 2024

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

May 05, 2024

Dealership Rating
Employee Rating

From the moment I enter the building to my departure, the service is exemplary. From front desk to salesman to people who handle paper work, they are smooth and professional. They respect your time as well a More

by jmvaz86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo Martinez, Christian Diaz , Ken Chang, Antonio Delgado, Kayloni Gaetan, Semir Osmanovic, William Plazas

May 06, 2024

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Liberty Honda. We'll share your compliments with our crew. We look forward to serving you for years to come.

April 30, 2024

Dealership Rating
Employee Rating

I appreciate that the dealership doesn't have it's people work on a commission basis. It makes the shopping experience much easier. I felt Justin really listened to what I was looking for and that meant when More

by elena.adlon.place
Recommend Dealer
Yes

Other Employees Tagged: Marissa Monte , Justin Dingle

May 01, 2024

Liberty Honda responded

Thank you so much, Elena, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Liberty Honda!

April 29, 2024

Dealership Rating
Employee Rating

This is my 4th vehicle purchase from an Executive dealership and it was exactly as expected with total transparency, great up front pricing, professionalism, and great inventory. One of the best par More

by G2024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marissa Monte

Apr 30, 2024

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

April 27, 2024

Dealership Rating
Employee Rating

I finally got my s I. It only took three years. Liberty piled on some extra dollars.But it was a better deal than others.I saw . More

by jcline50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2024

Liberty Honda responded

We are so glad that we had the opportunity to work with you, and we appreciate your patience! We look forward to continuing to serve you in the future.

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