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Robert Zeidenberg
Robert Zeidenberg at Scranton GMC of Vernon

Robert Zeidenberg | Page 18

Service Department Manager

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.6
296 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

38 yrs, 9 mos

4.6

296 Reviews

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296 Reviews of Robert Zeidenberg

June 09, 2022

Dealership Rating
Employee Rating

Truck engine compartment was not assembled correctly. Once I brought it there they scratched it and failed to fox the scratch. I had to do it myself. I would like to never go back More

by MTELECTRICALLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jun 09, 2022

Scranton GMC of Vernon responded

Good Afternoon, We are so sorry that your truck was returned to you in that condition. Have you spoken to anyone in our service department about what happened? We obviously don't like to hear about where things went wrong, but it is helpful to have all the details so we can avoid similar things happpening in the future. If you hsve not done so already, please give our service department a call at 860-872-9145 and ask to speak to Mike Conlon, the service department director. Thank you, and have a great day!

Jun 10, 2022

MTELECTRICALLLC responded

Your department was notified. Truck went back 3 times after the fact and I was told the scratches were taken care of. Well they werent. I went ahead bought a scratch remover kit and did it all myself. Exhaust gasket manifold was leaking (already in a 2019 Sierra), truck was brought back and fixed. I popped the hood to jump a friends truck and coolant line popped up with the hood. It literally hits the hood when you close it. Obviously your techs aren't "certified". Calling and trying fix what's been damaged is a waste of my time. I don't have time to keep coming back out of my way to the dealership for you to "maybe" fix it. Thanks for your time

June 08, 2022

Dealership Rating
Employee Rating

You will need to call for a complete review. 8605198321. Manager needs training in customer service More

by bsmith61812
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Ashley Corey

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Jun 09, 2022

Scranton GMC of Vernon responded

Your information has been forwarded to management, and someone will be in touch. We appreciate you giving us chance to discuss your concerns.

June 04, 2022

Dealership Rating
Employee Rating

That the team is professional and friendly and get the work done in a timely manner More

by Kathline454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 29, 2022

Dealership Rating
Employee Rating

Poor communication. Brought truck in for third time to fix issue. Service department stated they would fix the issue and still haven’t. Truck issue is a known problem wi More

by EPMARC423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Conlon , Jeff Borovicka, Ashley Corey, Beverly Rhoads, David Rogers

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May 31, 2022

Scranton GMC of Vernon responded

We are very sorry to hear that you have been in multiple times and still have not had your truck's issue addressed. Your frustration is certainly understandable! I am unable to view all the specifics of your situation based on your screen name, but would be happy to escalate your concerns to management if you would find that helpful. Please just respond to this review, privately if you prefer, with your full name and the best method and time to contact you. Thank you for the feedback. Have a great afternoon!

May 20, 2022

Dealership Rating
Employee Rating

Dave helped me. He was very thorough and professional. A pleasure to work with. Knowledgeable and very coordinated with the service team. I was able to get a ride ho More

by susan.a@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Jeff Borovicka, Ashley Corey, Beverly Rhoads, David Rogers

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May 15, 2022

Dealership Rating
Employee Rating

Incredibly efficient and organized dealership. Everyone in the service department fantastic job. Best service experience ever! More

by rzeidenberg67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Jeff Borovicka, Ashley Corey, Beverly Rhoads, David Rogers

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May 13, 2022

Dealership Rating
Employee Rating

Kind greeting with concern for the car’s issues, very curtious and with the pickup and drop Off processes. More

by PAS060905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka, Ashley Corey

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May 07, 2022

Dealership Rating
Employee Rating

The most honest shop I have ever had the pleasure to work with and that’s since I have had a car in 1978. Great job. More

by scottdolphin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Jeff Borovicka, Ashley Corey, Beverly Rhoads, David Rogers

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May 07, 2022

Dealership Rating
Employee Rating

Excellent people who care that the work is done right and they keep you posted always More

by JROSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Jeff Borovicka, Ashley Corey, Beverly Rhoads, David Rogers

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May 07, 2022

Dealership Rating
Employee Rating

It’s stuff is polite, courteous, helpful and very professional. Any issue I had was addressed and resolved. More

by NIKOLATESL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon

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