Roberto A. Dial | Page 13

Quick, easy and professional experience Charles Archer provided great customer service from start to finish. Even when I was giving him a hard time about the lengthy credit application he wa Charles Archer provided great customer service from start to finish. Even when I was giving him a hard time about the lengthy credit application he was able to remain calm and see what he could do to expedite the process. Will highly recommend Charles and the rest of the Casey Kia team to anyone. James was also helpful in meeting where I wanted to be with price/payments. More

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Nice Experience George and Roberto sold my wife and I the 2016 Sorento that Roberto was driving. It was a very pleasant and professional experience. I would recommen George and Roberto sold my wife and I the 2016 Sorento that Roberto was driving. It was a very pleasant and professional experience. I would recommend Casey Kia to folks looking for a Kia. More

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I won't go any place else! Just recently I purchased my second vehicle both purchased from Casey Kia Newport News. I trust the employees at this location to ensure that I receiv Just recently I purchased my second vehicle both purchased from Casey Kia Newport News. I trust the employees at this location to ensure that I receive the best deals and quality service. Brandon Thompson was my dealer for BOTH purchases and I refuse to purchase my vehicles from anyone else. He is extremely personable and doesn't pressure you into a sale like most salesmen do. He is very patient and such a pleasure to work with. More

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An awesome team of associates This dealership is amazing. My initial contact was with Heather, she was so very personable, never pushy, just so willing to help in any way. My actu This dealership is amazing. My initial contact was with Heather, she was so very personable, never pushy, just so willing to help in any way. My actual purchase was with George. He was so very knowledgeable, kind and helpful. He took the "pain" out of purchasing. The entire dealership makes you feel like family, you know and feel their love of the lord and their desire to pass that love to their customers! Peggy Thiede More

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My Starter Car, AWESOME!!! I felt overwhelmed by the atmosphere at Casey Kia, because of the joy, pleasant attitudes to come to my rescue without detail of why. They knew I need I felt overwhelmed by the atmosphere at Casey Kia, because of the joy, pleasant attitudes to come to my rescue without detail of why. They knew I needed a car though. Now on a Saturday gathering boxes to move, my car broke down, starting a new job the next day, and not knowing what to do my husband said make some calls, I called Casey Kia and ended up with keys in my hand the same night. Terrible credit. No money down. Thanks Casey Kia team you saved my job. Buddie and Nicole Holloway More

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Excellent experience George sold my wife and I our brand new car and he did an excellent job. He had a lot of patience and helped us so much. George sold my wife and I our brand new car and he did an excellent job. He had a lot of patience and helped us so much. More

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Wasn't even planning on getting a new car Brought my used car for a normal alignment fix and was introduced to the new 2016 models and instantly fell in love, I got a great deal and don't regr Brought my used car for a normal alignment fix and was introduced to the new 2016 models and instantly fell in love, I got a great deal and don't regret it at all More

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Awesome Experience My daughter & I had an awesome experience at Casey Kia today! Our sales consultant, KAYLYN KELLY gave us progressional & kind service from the time we My daughter & I had an awesome experience at Casey Kia today! Our sales consultant, KAYLYN KELLY gave us progressional & kind service from the time we entered & exited the dealership! I told her my needs & wants and she & her team made sure that my needs & wants were met. I'm a proud Casey Kia auto buyer! More

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Only if going to the dentist could be that much fun! By the way, don't tell my dentist that. He actually is a great guy ... but he is still a dentist and by nature they enjoy pain (or causing pain). C By the way, don't tell my dentist that. He actually is a great guy ... but he is still a dentist and by nature they enjoy pain (or causing pain). Casey Kia on the other hand was pain free. I did my research, I test drove a lot of vehicles from different dealerships (and more than once, and even had some over for a sleep over ... that is, overnight stay), and I was long overdue for a new car because the car I was driving was paid off, well, about 20 years ago. In the final round, I targeted Casey Kia because they had the specific car I was looking for (white Soul +, sound and sun package) and of course at the right price. The staff was great, helpful, professional, respectful and most of all, patient. I tend to ask a lot of questions and my wife refers to that process as the "interrogation mode." I call it "due diligence" and it fits my engineering mentality. I had a great experience, and they even offered to drive ole Betsy (my 22 year old Ford Taurus) back to my house so that I could sport back home in my new Kia Soul +. I call that service and going the extra mile. As a business person, I pick up on those type of details and it does make a difference. Laura Gayle did a great job and walked me through the entire process after "I" made the decision as to what I wanted. She was supported by Todd Gilliam and Steve Jernigan. Roberto (GM) was very appreciative and congratulatory with my purchase and that was a very nice and personal touch. Ask him for a hug as the final item to seal the deal. Actually Laura provided the hug and that was swell also. Now only if my dentist would provide hugs versus small rubber ducky toys when I blast out of his office at the end of my six month teeth beatings (I mean cleanings). Well done Casey Kia. I would like to say you will have a repeat customer soon but if I drove and maintained a Ford Taurus for 22 years, I think most of you will be retired before I come back in say, ah, 2038. Stay well in the interim. More

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Great car buying experience Casey Kia is a wonderful dealership. I was first greeted by Roberto Dial who referred me to sales rep Brandon Thompson. They both made the impossible Casey Kia is a wonderful dealership. I was first greeted by Roberto Dial who referred me to sales rep Brandon Thompson. They both made the impossible happen and I thank them for that. I walked in with a not so great credit score with no money in my pocket. And believe it or not I walked out within 4 hours with a 2016 Kia Forte. I left feeling confident about my purchase and will be making plenty of referrals. More

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