Roberto A. Dial
Roberto A. Dial at Casey Kia

Roberto A. Dial | Page 6

General Manager

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

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171 Reviews

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Spanish Spanish

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171 Reviews

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171 Reviews of Roberto A. Dial

July 14, 2020

Dealership Rating
Employee Rating

Nice place and all the staff is good. Jacob treat us very well and solve all our questions making the sale easier for my and my wife More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Barnes, Jacob Martinez F.

Jul 17, 2020

Casey Kia responded

Thank you so much Carlos for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2020 KIA Sportage. Also thank you for the positive endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

June 07, 2020

Dealership Rating
Employee Rating

They will tell you they have no credit financing.. give you the car, then 30 days later send one of their employees to pop up at your house to scope and see when they can take it. The most weird thing I’ve More

by Alyssa757
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Robert Duncan

Jun 10, 2020

Casey Kia responded

Thank you so much Alyssa for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

Jul 07, 2020

Casey Kia responded

Thank you for your updated response regarding your interaction with our dealership. On behalf of the dealership, I apologize for any inconveniences this incident has created for you. There are many factors involved in the purchase of a vehicle, including selecting the vehicle you desire, finding a lender that will extend credit for your purchase, the initial investment, and your monthly payments, to name a few. Just like buying a home, when a lender extends credit to an individual, many times there are stipulations that need to be met, prior to funding. These are the banks requirements, not ours. We make several attempts to resolve the outstanding issues in a good faith effort to assist the customer and protect the interests of the lender. When we are unable to provide the required documentation, we are left with very few options. The events you described are as rare, as the customers that are unable to have their information verified by the lender. Thank you for your understanding in this matter. Robert Duncan Used Car Director

June 04, 2020

Dealership Rating
Employee Rating

Mr. Charles was a great guy from the beginning until I drove off with my car. He walked me through every step of the way and always was honest. I really appreciate the service he provided me. I have recom More

by Jnandrews100
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Sam Saleem

Jun 06, 2020

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business again! Also thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 24, 2020

Dealership Rating
Employee Rating

We had a great experience purchasing our new car. The sales team worked hard to meet our expectations and budget. They worked quickly to resolve anything that came up, even after the sale. Jacob has been More

by Ashley G.
Recommend Dealer
Yes

Other Employees Tagged: Jacob Martinez F. , Sam Saleem

May 24, 2020

Casey Kia responded

Thank you so much Ashley for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new KIA Sedona. I apologize about the floor mats. I will order you a brand new set of floor mats that specifically match the interior of your Sedona. We strive to exceed the expectations of all of our customers with radical hospitality! Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

May 23, 2020

Dealership Rating
Employee Rating

5/22/20 went to the Kia dealership not knowing if I could test drive a car or not during this pandemic. Kaitlin Fields came outside immediately to greet me with a smile and asked how she could help me. More

by Dimplesr2
Recommend Dealer
Yes

Other Employees Tagged: Kaitlin Fields , Sam Saleem, Karla Tristani

May 23, 2020

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA Seltos! Also thank you for the positive endorsement of Kaitlin Fields. It is our desired goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. I hope that you enjoy the rest of your birthday celebration this month! Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 09, 2020

Dealership Rating
Employee Rating

The Best of the Best! I have purchased 2 cars from Casey Kia and when my daughter was in the market for her first solo car purchase, I did not hesitate to contact the GM, R More

by Amy J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

May 11, 2020

Casey Kia responded

WOW!!! Thank you so much Amy for the five star review! We are extremely grateful for the opportunity to earn your business again on the purchase of your brand new 2020 KIA Soul. I appreciate your loyalty and commitment of doing business with me! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our customers with radical hospitality. I look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

May 06, 2020

Dealership Rating
Employee Rating

I just got my second car from Casey Kia. I love how well they listen to you and work with you to get what you want and get you the beat price. I sold my 2019 Kia Rio to upgrade to a 202 Kia Soul. Jacob and More

by Claire
Recommend Dealer
Yes

Other Employees Tagged: James Barnes, Jacob Martinez F. , Sam Saleem

May 09, 2020

Casey Kia responded

Thank you so much Claire for the five star review! We are extremely grateful for the opportunity to earn your business for the second time on the purchase of your brand new 2020 KIA Soul. Also thank you for the positive endorsement of Jacob Martinez and Sam Saleem. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 02, 2020

Dealership Rating
Employee Rating

I had the pleasure of meeting , and dealing eith both Charles Archer and Jeff Finch and found them both very professional and transparent. I highly recommend both of there gentlemen and have recommended More

by Keith
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Jeff Finch

May 02, 2020

Casey Kia responded

Thank you so much Keith for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the positive endorsement of Charles Archer and Jeffrey Finch. It is our goal to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

April 25, 2020

Dealership Rating
Employee Rating

We Love Casey KIA!! My wife and I were in the market for a new SUV and we were captivated by the Telluride. After doing some research, we went to Casey KIA and Kaitlin di More

by The Blunt Family
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kaitlin Fields , Sam Saleem

Apr 25, 2020

Casey Kia responded

WOW!!! Thank you so much Steven for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2020 KIA Telluride. It was a pleasure to serve you and your family during this purchase. Also thank you so much for the wonderful endorsement of Kaitlin Fields. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

April 20, 2020

Dealership Rating
Employee Rating

I have been patron of this dealership for years. This was likely my best Sales visit ever. Kaitlin was respectful, she wasn’t pushy and she was attentive to me as the customer. I enjoyed the level of care an More

by mjacksonmsw
Recommend Dealer
Yes

Other Employees Tagged: Kaitlin Fields, James Barnes

Apr 25, 2020

Casey Kia responded

Thank you so much Michelle for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2020 KIA Optima. Also thank you for the wonderful endorsement of Kaitlin Fields. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. I appreciate your loyalty. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

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