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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez | Page 9

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
144 Reviews

Dealership Experience

5 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

144 Reviews

Write a Review

144 Reviews of Roberto Hernandez

August 23, 2025

Dealership Rating
Employee Rating

Your typical deal, they will try and take you for as much money as they can. They don't give you the best advice and at least one of the managers is a smug xxxxx. More

by JP34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kifah Barakat, Dawn Kelly, Roy Reger , Brian Mattison

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Aug 27, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

August 22, 2025

Dealership Rating
Employee Rating

Everyone I dealt with was courteous, professional, and communicative. I appreciate it communication via text which made it easy to respond on my schedule and the follow-up in person was also great! Highly More

by sannen70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 22, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 09, 2025

Dealership Rating
Employee Rating

Very courteous and eager to help you with whatever you needed. My brother also uses them for his oil change needs. I would definitely use them in the future. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 09, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roy Reger Service Manager 414-327-6000

July 31, 2025

Dealership Rating
Employee Rating

We are happy with all aspects of the dealership We are very happy that they come to the house and pick up the car and leave us a loaner More

by JOYK444
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jul 31, 2025

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis! Roy Reger Service Manager 414-327-6000

July 21, 2025

Dealership Rating
Employee Rating

Roberto was very professional and super responsive, very much appreciated in this world where customer service is pretty much non existent!!! More

by KEITH76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 21, 2025

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

July 16, 2025

Dealership Rating
Employee Rating

Very nice, make sure to schedule an appointment for when I could get a rental vehicle More

by ransomfam2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Brian Mattison

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Jul 16, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

July 02, 2025

Dealership Rating
Employee Rating

I love the dealership. We have not had any problems and everyone is very accommodating. We would come back More

by NANMATT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Miller , Fred Bomberg

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Jul 02, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

June 21, 2025

Dealership Rating
Employee Rating

Thank you for repairing my cars. Everybody does great work you provide a wonderful level of service. More

by FISHING200015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Loth, Dawn Kelly, Roy Reger

Print
Jun 21, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

June 20, 2025

Dealership Rating
Employee Rating

Always a steller service experience with Gordie Boucher West Allis. The service maintenance was done very professionally. My service advisor Dawn Kelly kept me informed and made me feel and my vehicle were More

by Dale L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Roy Reger

Print
Jun 20, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

June 11, 2025

Dealership Rating
Employee Rating

Thorough repair of my Black Label Aviator. There was a module communication issue from a factory update. Although they had to bring it back to correct the issue, they made it right and fix More

by SCOTT_H35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 11, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

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