Roberto Llanes | Page 5

Extremely helpful and kind. Amazing service. Customer oriented. Home feeling. 100% helpful and understanding. All in all a great dealership, would recommend to family and friends period oriented. Home feeling. 100% helpful and understanding. All in all a great dealership, would recommend to family and friends period More

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eric kalias gave my husband and i the best customer service. he treated us like family and made us feel super welcomed and very satisfied. always with positive attitude and very funny! he definitely de service. he treated us like family and made us feel super welcomed and very satisfied. always with positive attitude and very funny! he definitely deserved a raise. great person!!! very pleased. More

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Beautiful facility. Quick, warm, and attentive welcome at reception immediately upon entry. Joe Maya was knowledgeable about the car I was interested in, demonstrated all the features during test drive, and reception immediately upon entry. Joe Maya was knowledgeable about the car I was interested in, demonstrated all the features during test drive, and was straightforward and very professional in negotiating the terms. I am very satisfied with my car and with my experience with the dealership. More

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Eric Kalias was an excellent salesperson. He made buying our first Mercedes-Benz an easy and enjoyable experience. We will highly recommend him and the dealership. When it is time to purchase another vehi our first Mercedes-Benz an easy and enjoyable experience. We will highly recommend him and the dealership. When it is time to purchase another vehicle, we will definitely look to work with him and the dealership again. Thank you all for everything! More

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Laura and the entire dealership staff and experience was exceptional. Being my first experience with Mercedez-Benz (and living 45 min from the dealer), Laura worked with be over the phone and was super ult exceptional. Being my first experience with Mercedez-Benz (and living 45 min from the dealer), Laura worked with be over the phone and was super ultra patient with my questions, expectations, and budget. I went in the following day and the cars were exactly as she had showed be the day before. She made me feel like I was the only person there. Being in customer service as well, this was surprising to see. I ended up driving away with an AMG exactly at the prices we had discussed and Laura nor the financial person (Robert I believe) were pushy on upsales. They made me feel in my comfort zone the entire time! Highly recommended and you have won me as a a client. More

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Great people and excellent service. The process was fast and easy. They even bring the car we wanted from a different dealer. I can’t wait to come back in 3 year for my upgrade. Thanks and easy. They even bring the car we wanted from a different dealer. I can’t wait to come back in 3 year for my upgrade. Thanks More

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Really good service he and everyone else were super nice and helpful to me to get my first Mercedes Benz l definitely recommend to go and get your Mercedes with the best oscar and helpful to me to get my first Mercedes Benz l definitely recommend to go and get your Mercedes with the best oscar More

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Wow! Beyond my expectations. The dealership was impecable and I felt safe being in the building as to my health and well-being. Laura Delgado was exceptional, along with the man who helped us in the Financin and I felt safe being in the building as to my health and well-being. Laura Delgado was exceptional, along with the man who helped us in the Financing department. Also worth mentioning is the kindness that was shown by all the employees, even the CEO, Luis Gutierrez, whom we spoke to for a period of time. I would recommend this dealership to anyone wanting to buy, or lease a vehicle and wouldn’t hesitate to recommend Laura to anyone who may need assistance with anything. All in all, would recommend 100%. More

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Excellent customer service and professionalism during the process. Accurate information about the financial options. Definitely could recommend this personnel to family and friends. Very satisfied process. Accurate information about the financial options. Definitely could recommend this personnel to family and friends. Very satisfied More

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The dealership and personnel were absolutely wonderful. I felt very comfortable especially during these uncertain times. Everyone was wearing a mask and practiced safety protocols. I was very pleased to work felt very comfortable especially during these uncertain times. Everyone was wearing a mask and practiced safety protocols. I was very pleased to work with Carmen Arrazola who worked extremely hard to get me the price and options I wanted on my new 2021 CLA250C. She was amazing! I will be sure to send all of my referrals to her at Mercedes Benz of Cutler Bay. More

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