Roberto Llanes
Roberto Llanes at Mercedes-Benz of Cutler Bay

Roberto Llanes | Page 5

Financial Services Consultant

Mercedes-Benz of Cutler Bay

10701 SW 211 St
Cutler Bay, FL 33189

Contact Me
5.0
87 Reviews

Dealership Experience

11 yrs

Industry Experience

22 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

5.0

87 Reviews

Write a Review

87 Reviews of Roberto Llanes

May 11, 2021

Dealership Rating
Employee Rating

Easily the most simple and straightforward transaction I’ve ever conducted in the lease of a new vehicle. Eric was on top of the entire process, kept us in the loop, communication of status of the transac More

by aex.perez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Gutierrez, Eric Kalias

May 11, 2021

Mercedes-Benz of Cutler Bay responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric and the team met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

April 14, 2021

Dealership Rating
Employee Rating

Extremely helpful and kind. Amazing service. Customer oriented. Home feeling. 100% helpful and understanding. All in all a great dealership, would recommend to family and friends period More

by Marsoc3026
Recommend Dealer
Yes

Other Employees Tagged: Eric Kalias

Apr 14, 2021

Mercedes-Benz of Cutler Bay responded

Wow! Thank you so much for this great five-star review. We're thrilled that you find your experience with us to be a positive one. Thank you for choosing Mercedes-Benz of Cutler Bay and helping to share the word about us. We’re here for you anytime! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

April 10, 2021

Dealership Rating
Employee Rating

eric kalias gave my husband and i the best customer service. he treated us like family and made us feel super welcomed and very satisfied. always with positive attitude and very funny! he definitely de More

by delgadogrethel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kalias, Oliver Ortiz

Apr 11, 2021

Mercedes-Benz of Cutler Bay responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

April 02, 2021

Dealership Rating
Employee Rating

Beautiful facility. Quick, warm, and attentive welcome at reception immediately upon entry. Joe Maya was knowledgeable about the car I was interested in, demonstrated all the features during test drive, and More

by Chuck Throckmorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Maya , I am sorry I didn't get there names, but all of the ladies who greeted us at reception during our visits were friendly, professional, and helfpul.

Apr 03, 2021

Mercedes-Benz of Cutler Bay responded

Chuck, thank you for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. We’re glad to hear that Joe and the team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Mercedes! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

March 18, 2021

Dealership Rating
Employee Rating

Eric Kalias was an excellent salesperson. He made buying our first Mercedes-Benz an easy and enjoyable experience. We will highly recommend him and the dealership. When it is time to purchase another vehi More

by Manny & Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kalias, Hugo Sanchez, Mario (sales department)

Mar 19, 2021

Mercedes-Benz of Cutler Bay responded

Manny and Nancy, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Eric, Mario, and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

January 31, 2021

Dealership Rating
Employee Rating

Laura and the entire dealership staff and experience was exceptional. Being my first experience with Mercedez-Benz (and living 45 min from the dealer), Laura worked with be over the phone and was super ult More

by Guidop10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laura Delgado, Mario Hernandez, from service, also helped on the choice of AMG.

Jan 31, 2021

Mercedes-Benz of Cutler Bay responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

January 20, 2021

Dealership Rating
Employee Rating

Great people and excellent service. The process was fast and easy. They even bring the car we wanted from a different dealer. I can’t wait to come back in 3 year for my upgrade. Thanks More

by Marquezyamel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albert Torres, Oscar Yanes

Jan 20, 2021

Mercedes-Benz of Cutler Bay responded

Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Roberto, Albert, and our team, and it was a pleasure having you at the dealership. We appreciate your review! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

January 20, 2021

Dealership Rating
Employee Rating

Really good service he and everyone else were super nice and helpful to me to get my first Mercedes Benz l definitely recommend to go and get your Mercedes with the best oscar More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albert Torres

Jan 20, 2021

Mercedes-Benz of Cutler Bay responded

Melissa, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your 1st Mercedes-Benz! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

December 14, 2020

Dealership Rating
Employee Rating

Wow! Beyond my expectations. The dealership was impecable and I felt safe being in the building as to my health and well-being. Laura Delgado was exceptional, along with the man who helped us in the Financin More

by AndreaParra3!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laura Delgado, Luis Gutierrez

Dec 15, 2020

Mercedes-Benz of Cutler Bay responded

It's great to hear, Andrea, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

October 07, 2020

Dealership Rating
Employee Rating

Excellent customer service and professionalism during the process. Accurate information about the financial options. Definitely could recommend this personnel to family and friends. Very satisfied More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Aguilera

Oct 07, 2020

Mercedes-Benz of Cutler Bay responded

Thank you so much, Janet for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com

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