Roberto Llanes | Page 6

Wow! Beyond my expectations. The dealership was impecable and I felt safe being in the building as to my health and well-being. Laura Delgado was exceptional, along with the man who helped us in the Financin and I felt safe being in the building as to my health and well-being. Laura Delgado was exceptional, along with the man who helped us in the Financing department. Also worth mentioning is the kindness that was shown by all the employees, even the CEO, Luis Gutierrez, whom we spoke to for a period of time. I would recommend this dealership to anyone wanting to buy, or lease a vehicle and wouldn’t hesitate to recommend Laura to anyone who may need assistance with anything. All in all, would recommend 100%. More

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Excellent customer service and professionalism during the process. Accurate information about the financial options. Definitely could recommend this personnel to family and friends. Very satisfied process. Accurate information about the financial options. Definitely could recommend this personnel to family and friends. Very satisfied More

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The dealership and personnel were absolutely wonderful. I felt very comfortable especially during these uncertain times. Everyone was wearing a mask and practiced safety protocols. I was very pleased to work felt very comfortable especially during these uncertain times. Everyone was wearing a mask and practiced safety protocols. I was very pleased to work with Carmen Arrazola who worked extremely hard to get me the price and options I wanted on my new 2021 CLA250C. She was amazing! I will be sure to send all of my referrals to her at Mercedes Benz of Cutler Bay. More

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The best dealer in town Mercedes Benz of Cutler Bay the #1! Such a great dealer with outstanding customer service. I’v been a customer since 1994 at the Coral Gables Bill Ussery but in 2010 I took a drive #1! Such a great dealer with outstanding customer service. I’v been a customer since 1994 at the Coral Gables Bill Ussery but in 2010 I took a drive to Cutler Bay met Oliver Ortiz and till this day! Oliver Ortiz is such a gentleman he’s polite and extremely sweet. I’ve seen him work hard to get to where he is and I’m proud of him. Also would like to mention Maribel Ramos and Ira Jones together they work as a team providing us customers Outstanding service. Keep up the great job! You all are wonderful. Regards, Jacqueline Reyes More

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The salesman understood our needs from the first call. With two calls we purchased the car in the same week. Finance Mgr and Service Mgr all A+ With two calls we purchased the car in the same week. Finance Mgr and Service Mgr all A+ More

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Luis Gutierrez was exceptional. The location was impressive. Looked very organized and clean. Everyone I came into contact with was very helpful and friendly. Good selection of cars. The location was impressive. Looked very organized and clean. Everyone I came into contact with was very helpful and friendly. Good selection of cars. The sales manager (Oliver) and the finance director were extremely helpful. The salesman (Ira) was knowledgeable about the car and very patient. More

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I had a great time I had a wonderful time leasing my 2020 GLE 350 for my lovely wife. Danny was very knowledgeable, very nice and always ready to go the extra mile sinc I had a wonderful time leasing my 2020 GLE 350 for my lovely wife. Danny was very knowledgeable, very nice and always ready to go the extra mile since, I remembered him about six years ago, when I lease my first Mercedes GLK. Roberto Llanes was the finance officer that I met for the first time (2020). He was super, the paperwork took seconds LOL. Of course I cannot forget Hugo that helped my wife and I in 2014 and 2017. Thank you. More

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Best experience ever.. Super professional attention. Great quality in all services. I had the pleasure of being attended by exceptional sellers like Hector. 100% recommended! Great quality in all services. I had the pleasure of being attended by exceptional sellers like Hector. 100% recommended! More

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Five star sales rep (Danny) and finance ( Roberto) meet the best or nothing congratulation 100% satisfaction thank you for your great effort and dedication to be the best. the best or nothing congratulation 100% satisfaction thank you for your great effort and dedication to be the best. More

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Excellent service and attention by the entire staff at Cutler Bay MB. Very pleased with the experience. Would recommend Cutler Bay Mercedes Benz to anybody. Will return myself Cutler Bay MB. Very pleased with the experience. Would recommend Cutler Bay Mercedes Benz to anybody. Will return myself More

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