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Robin Gurtner
Robin Gurtner at Crown Buick GMC

Robin Gurtner | Page 33

Fixed Operations Director

Crown Buick GMC

2121 Clearview Pkwy
Metairie, LA 70001

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4.5
423 Reviews
4.5

423 Reviews

Write a Review

423 Reviews of Robin Gurtner

June 16, 2023

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Employee Rating

Service department employees are very courteous and knowledgeable. Always had good service at Crown GMC. More

by Stefem45
Service Price Transparency
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Recommend Dealer
Yes
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Jul 11, 2023

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 15, 2023

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Great Customer service very friendly an make sure your well taking care off very fast More

by SCHEXNAYDERWILLIE504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 15, 2023

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Employee Rating

Service was fast. Customer service representative was courteous. Receipt was given along with additional work that was needed that I wasn’t aware of More

by DANNONCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

We appreciate your review! Thank you for taking the time to share your experience. We are committed to providing excellent service, and your feedback reaffirms that we're on the right track. We appreciate your trust in us and can't wait to serve you again. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 15, 2023

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Everything went well and I was pleased with the service. I have always had good service at Crown Buick. More

by LZAWISLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 14, 2023

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Employee Rating

I think they failed to give me the discount that was sent to me by Buick More

by WBOURGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bourg, Jenna Sellstrom, Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

We are sorry to hear about your less-than-satisfactory experience with our services. Your feedback is invaluable to us, as it helps us improve our offerings and provide better service in the future. I have reached out to you via phone and we have resolved this concern. Please contact me for your next oil change as I will have this comped. 504-262-0784 Thanks so much, Wayne! Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

Jul 12, 2023

WBOURGE responded

Thanks you have been very professional

June 12, 2023

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Employee Rating

Good follow up however should have recognized the battery was faulty first time so I didn’t have to come Back a second time . More

by TCPARS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Crown Buick GMC responded

Thank you for taking the time to share your experience! We genuinely value your business and eagerly anticipate the opportunity to assist you again in the future. We sincerely appreciate your patience as we worked to address the issue and make things right. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 12, 2023

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Service was quick, pricing good. Service advisor kept me informed on progress of service. She was friendly, courteous, knowledgeable, and professional. Highly recommend Crown Buic More

by MICHAEL.D.MULA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 12, 2023

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Employee Rating

Absolutely fabulous service! Got an oil change and my rims fixed! My salesman Bradley Coco help me set up my first service and It went totally Smooth! Thank you again! More

by BONNIE BURAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

Thank you for your positive service review! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to serving you again soon. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 11, 2023

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Great customer service 100 percent. I would recommend others to Crown Buick anytime. Thanks for the service More

by DORADIVA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 10, 2023

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Employee Rating

We are well pleased with the service on our vehicle. The staff was helpful and showed professionalism. More

by KARENLORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

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