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Dealership Experience
12 yrs, 5 mos
Industry Experience
48 yrs, 3 mos
Languages Spoken
English
1175 Reviews of Robin Tollefson
July 11, 2019
Very pleased I have always gotten great service from Luther. No complaints. Have worked with a couple of the service gentlemen and they very pleasant and knowled I have always gotten great service from Luther. No complaints. Have worked with a couple of the service gentlemen and they very pleasant and knowledgeable . More
by blnels
Verified Customer
July 02, 2019
Great customer service as always Great experience from scheduling the apt to checking in, clear communication along the way and checking out. Would recommend this service department t Great experience from scheduling the apt to checking in, clear communication along the way and checking out. Would recommend this service department to anyone. Thank you! More
by alovelyb
June 29, 2019
courteous people Very friendly, helpful and informative counter service. Waiting area attractive with great refreshment. Appointment made by phone was quick and orderl Very friendly, helpful and informative counter service. Waiting area attractive with great refreshment. Appointment made by phone was quick and orderly too. Love coming here! More
by Wyo Bob
June 24, 2019
Great experience My experience at Luther Family Buick was great. It was my first time getting service done here, everybody was so helpful in assisting me in where I ne My experience at Luther Family Buick was great. It was my first time getting service done here, everybody was so helpful in assisting me in where I needed to be and how the process worked. I usually hate bringing my car in to get fixed because of my lack of knowledge on vehicles. Robin explained to me in detail what was wrong with my vehicle using terms that I could understand. Thank you for making the process easy! More
by brianneh
June 21, 2019
Helpful with warranty, rental, and timely! The staff at Luther service are helpful, timely, friendly, and work hard to make the customer experience as good as it can be. I was provided a courte The staff at Luther service are helpful, timely, friendly, and work hard to make the customer experience as good as it can be. I was provided a courtesy ride, frequent communication about the status of my repair, and the warranty work was covered completely including a car rental. I can highly recommend this service department. More
by tlc.kayh
June 20, 2019
Help me get a car Salesman was very patient with me driving a few different vehicles. Once we picked one, he was very helpful in figuring out some of the features. Salesman was very patient with me driving a few different vehicles. Once we picked one, he was very helpful in figuring out some of the features. More
by Hockey Mom
Other Employees Tagged: Tony Emmerich, Paul McDonald , Wayne Ellefson, Service personnel were for previous vehicle
June 14, 2019
Oil change Went in for an oil change was asked if my tires were rotated the last time and when I wasn’t sure they gave me time to figure it out and were still ab Went in for an oil change was asked if my tires were rotated the last time and when I wasn’t sure they gave me time to figure it out and were still able to get them rotated when I found out they had not been More
by Tallguymediumcar
Other Employees Tagged: Corey Berghorst
June 05, 2019
Impressed I'm from out of town and my wife's vehicle broke down late Friday afternoon in Fargo. I called Luther and they got me in touch with a tow company. Tha I'm from out of town and my wife's vehicle broke down late Friday afternoon in Fargo. I called Luther and they got me in touch with a tow company. That was a great help itself. The service department notified me when the vehicle arrived by tow truck at the dealership that was close to closing. Much appreciated. On Saturday I was text the problem with the vehicle and some other service choices that could be done with the miles that the vehicle had on. Included with this was the price of all my options. The communication by Luther was great. By Monday my wife was back in the driver's seat. More
by Bob
June 04, 2019
Need to listen to customer Asked for engine to be looked at and they charged $100 plus to look at transmission. The cost for everything offered is unreasonable to the value of Asked for engine to be looked at and they charged $100 plus to look at transmission. The cost for everything offered is unreasonable to the value of actual cost outside the dealership. More
by jorbeck
Other Employees Tagged: Tony Emmerich, Joe Emmerich , Dale Amsbaugh
Dealership Inventory (302 Vehicles)
2019 Chevrolet Silverado 1500
used
Iridescent Pearl Tricoat exterior
Automatic
Four-wheel Drive
