Rocco Cesario

Volkswagen of Downtown Chicago was great. Salesman Mohammed told me the car was mine before I signed anything he said this your car and he was right o was signing papers that night. Mohammad Salesman Mohammed told me the car was mine before I signed anything he said this your car and he was right o was signing papers that night. Mohammad went above and beyond for me and I appreciate that his focus was all about my needs very attentive thank you Mohammad I love my truck. More

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Horrible not much else to say. Bad dealership. Bad service. And bad car brand now Bad dealership. Bad service. And bad car brand now More

by WNG4 Verified Customer Verified Customer

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Had a wonderful experience getting set up with my 2025 Tiguan. Everyone we encountered at the dealership was friendly, helpful, and quick to answer any questions or calls. Tiguan. Everyone we encountered at the dealership was friendly, helpful, and quick to answer any questions or calls. More

by ROCCO.HALEY Verified Customer Verified Customer

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we have recently bought a car from the Volkswagen of Downtown chicago, Mohammed Habibi helped us throughout the whole process and made the deal possible. Thank you for the amazing service from the team Downtown chicago, Mohammed Habibi helped us throughout the whole process and made the deal possible. Thank you for the amazing service from the team More

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Initially we were onto think about the deal, then Rocco came in and provided wonderful details and explanations about the car, he handled all details professionally and closed us a wonderful deal satisfact came in and provided wonderful details and explanations about the car, he handled all details professionally and closed us a wonderful deal satisfactory for both of us. More

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Predatory loans, unprofessional customer service. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries. More

by CMTERRA26 Verified Customer Verified Customer

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The price that you have advertised on/for the 2023 Honda Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does/may not want/need and expect the customer to pay for them. We were, at first, surprised by the "add-ons" and then disappointed that the manager would not remove those charges. Another issue was Jimmy telling us that the dealership only had the vehicle in its possession since June 28, when it clearly has been advertised online for several weeks and the Carfax shows May 28 as the date it was offered for sale. Given Jimmy's comment regarding dealer possession, he lost any credibility in his statement that he had 2 other showings of that vehicle for that same day. And WHAT!?!?! Charging $1200 extra because we weren't going to finance through the dealers!! We were going to pay cash!! Since when is it more expensive to pay cash versus dealing with filling out finance papers (time spent by one of your employees and the customer), filing those papers, and verifying a customer's credit worthiness! Ridiculous! It was at that point that we realized any further time spent with Jimmy could/may not provide reliable information or a satisfactory conclusion to the negotiations, from our point of view. More

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The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B Verified Customer Verified Customer

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Recently bought a Volkswagen Tiguan and I’m beyond happy with the experience! The car itself is everything I was looking for—comfortable, stylish, and drives like a dream. But what really made this purchase with the experience! The car itself is everything I was looking for—comfortable, stylish, and drives like a dream. But what really made this purchase special was the team that helped me. They were professional, knowledgeable, and made the whole process smooth and stress-free. I truly felt taken care of from start to finish. Highly recommend both, the car and the amazing people who made it happen! More

by Alexeidragalina Verified Customer Verified Customer

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Good quality service and excellent treatment by staff. I will come back soon for sure I will come back soon for sure More

by 123 Verified Customer Verified Customer

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