Rocco Cesario
Rocco Cesario at Volkswagen of Downtown Chicago

Rocco Cesario

Pre - Driven Sales Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.4
68 Reviews

Industry Experience

24 yrs

Languages Spoken

English English

4.4

68 Reviews

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68 Reviews of Rocco Cesario

May 27, 2025

Dealership Rating
Employee Rating

Good quality service and excellent treatment by staff. I will come back soon for sure More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 27, 2025

Dealership Rating
Employee Rating

Great shop and staff. The service is smooth and quick and the waiting area is clean and modern More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 20, 2025

Dealership Rating
Employee Rating

Wonderful, wonderful, wonderful, wonderful… great, great, great… superb, superb ! Superb! Fabulous, Fabulous,.. I trust them ! I’m More

by Kiki
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Emre Simsek

May 20, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 19, 2025

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I had an exceptional experience at the service center at City VW! From start to finish More

by Skycerr
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Mohammed Habibi, Davis Luckett

May 19, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 16, 2025

Dealership Rating
Employee Rating

Very professional got me in right away and made sure I got the car I desired I will recommend to all my family and friends to go to Volkswagen Downtown Chicago More

by VICKYV1209
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ahad Aamer

May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 16, 2025

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Employee Rating

always amazing! they helped me to get my first car, and have continued to provide great service. thank you! More

by kvasil38
Recommend Dealer
Yes
May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 13, 2025

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Employee Rating

Jimmy and Davis were amazing and very helpful during this process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. More

by jlizardi1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Caprile, Davis Luckett

May 13, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

May 02, 2025

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Employee Rating

This gentleman and his employee, Mohammed Habibi made my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then deci More

by markom89
Sales Price Transparency
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mohammed Habibi , Mohammed Habibi and Rocco Cesario

May 06, 2025

Volkswagen of Downtown Chicago responded

Markom, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please reach out to Michael Zafiriou or Jay Jaber at 312-628-4839.

April 29, 2025

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Employee Rating

Dealership was very Pleasant customer Service was Great and everything was explained perfectly Thank You! Would recommend Down town to my friends and Family! More

by SAYIRGARNER76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Oomens

Apr 29, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 25, 2025

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Employee Rating

1av v v v v v v v v v v v v v v v More

by GJDIMITROV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Habibi

Apr 25, 2025

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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